Difference between revisions of "Phone System Howto"

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===Accessing Your Messages===
 
===Accessing Your Messages===
  
====From Your Extension===
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====From Your Extension====
 
* From your extension on an internal line, press the "Voicemail" button, or dial 241
 
* From your extension on an internal line, press the "Voicemail" button, or dial 241
 
* When prompted, dial your password
 
* When prompted, dial your password

Revision as of 19:54, 10 March 2007

This page will contain instructions on how to operate the phone system at freegeek, including paging, transferring, etc. You may also be interested in reading about Answering the phone, and Current Phone Message.

Shawn is the person on staff who knows a little bit about administrating the phone system. We also have a couple volunteers more expert at it who can be called. Notes about admin stuff can be found in fgstaff/phones.

Interactive web based tutorial

Some one already made an interactive walkthrough. Check it out here norstar user guide

There's also a quick reference guide to some admin functions of the phone system here.

Making Calls

internal calls using intercom buttons

The phones are set to go directly to an internal line when the handset is picked up.

  1. Pick up the receiver.
  2. A > appears beside an intercom button (second from the bottom on the right side), then dial or press an intercom button without >, then dial.

external calls using numbered line buttons

  1. Pick up the receiver.
  2. Dial 9 to get an outside line, then dial or press a numbered line button without >, then dial.

Holding calls

  1. Press HOLD. The > Flashes beside the line on hold.
  2. Press the line button with the flashing > to return to the call.

check the display for confirmation or additional information.

automatic hold

Calls are automatically put on hold when switching from one line to another.

Buttons

Some of the buttons on the standard office phones have been programmed for your phon-y pleasure.

  • Bottom right: Speakerphone
  • 2nd from bottom on right: "Intercom" or internal line
  • 3rd from bottom on right: Voicemailbox for that extension
  • 4th from bottom on right: Redial
  • Top 4 buttons on right: Lines 1-4 (although line 4 can't be accessed: it's reserved for credit cards, fax, and modem testing. It's left unprogrammed because we may eventually add another line for general use)
  • Rls: Hangs up whatever line you're on

Voice Mail Boxen

Setup

  • From your extension on an internal line, press the "Voicemail" button, or dial 241
  • It will ask you for the password. Get that from Shawn.
  • It will ask you to change your password. Do that, too.
  • Record name
  • Record outgoing message

Accessing Your Messages

From Your Extension

  • From your extension on an internal line, press the "Voicemail" button, or dial 241
  • When prompted, dial your password
  • Follow the prompts to retrieve, save, and delete your messages

Note: the middle phone at the Front Desk (Extension 222) will receive the voicemail from people needing general info. But, since our voice system can only answer 2 lines at once, and on occasion 3 people call at about the same time, sometimes a caller may be routed to our Qwest voicemail. So, front desk workers will need to continue checking the Qwest voicemail on occasion.

From Not Your Extension

  • On an internal line, press the "Voicemail" button, or dial 241
  • When prompted, select the "other mailbox" option
  • Dial your extension and password in succession to access your mailbox

From Outside Free Geek

  • Call our regular number (503)232-9350. The automated attendant will answer.
  • When the voice says, "If you know your party's extension, you may dial it now", dial 241
  • You'll be prompted for your mailbox number and password.


References