RT Permissions
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When creating a queue in RT, one must assign permissions to the users who should be able to access the queue. This is generally best done by giving Group Rights. The following are the standard (non-admin) rights given to the group (e.g. FGCore, FGStaff, Coders, ASS). Generally these rights would only be given to one group.
- CommentOnTicket
- CreateTicket
- ModifyTicket
- OwnTicket
- ReplyToTicket
- SeeQueue
- ShowACL
- ShowTicket
- ShowTicketComments
- StealTicket
- TakeTicket
- Watch
- WatchAsAdminCc
The special group Everyone should generally be given the following rights (so that they can send and receive email to RT regarding the ticket)
- CreateTicket
- ReplyToTicket