Difference between revisions of "Receiving Training Checklist"
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|| Identifying tricky gizmos (e.g systems vs. servers, copiers vs. multi-function printers, etc.) || || || | || Identifying tricky gizmos (e.g systems vs. servers, copiers vs. multi-function printers, etc.) || || || | ||
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| − | || Working with | + | || Working with Runners to send carts to Sorting || || || |
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|| Secure Data Area (SDA) Incoming || || || | || Secure Data Area (SDA) Incoming || || || | ||
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|| Accessories|| || || | || Accessories|| || || | ||
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| − | || Copper Bearing Materials || || || | + | || Copper Bearing Materials (CBM) || || || |
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| − | || Cardboard boxes and | + | || Cardboard boxes and paper recycling || || || |
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|| Garbage || || || | || Garbage || || || | ||
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|| Request more "uncovered" stickers if necessary || || || | || Request more "uncovered" stickers if necessary || || || | ||
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| − | || Empty | + | || Empty full boxes and/or replace boxes as needed || || || |
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|| Tidy and clean the area as needed || || || | || Tidy and clean the area as needed || || || | ||
Revision as of 13:26, 20 June 2013
To find the Training Checklist for Sorting go to Sorting Training
New to Receiving? Have no fear! This guide will teach you what you need to know to keep things running smoothly.
Your main responsibilities are to:
- Help Donors
- Ensure Data Security Procedures are followed.
- Manage flow of gizmos through the Receiving and Sorting areas:
- Learn about the Receiving Boxes and where things go when they leave Receiving and Sorting
- How to handle large donations from businesses keeping e-waste legislation in mind
- Keep staff updated on changes in receiving and sorting
- Ensure that Receiving and Sorting are well integrated with Free Geek's production, sales, and recycling areas:
- Maintain sanity while being calm, positive, and fun.
- Strive to improve the organization, training, and communication within receiving/sorting and with other areas.
Checklist
This is a training checklist for new Receiving staff members and interns. Print it out and keep it in the binder in Receiving until the new staff member/intern is fully trained.
New staff member/intern's name: __________________________________
Trainer's Name: _____________________________________
| Receiving Basics | Date | New Hire Initials | Staff Initials |
|---|---|---|---|
| The 3 Priorities (Assisting the Donor, Clearing the Carts, Sorting) | |||
| Assisting the Donor | |||
| Tallying | |||
| OR E-Cycles Training and Stickering (see Ewaste Training) | |||
| Identifying tricky gizmos (e.g systems vs. servers, copiers vs. multi-function printers, etc.) | |||
| Working with Runners to send carts to Sorting | |||
| Secure Data Area (SDA) Incoming |
| Receiving (Including how to sort/empty each box) | Date | New Hire Initials | Staff Initials |
|---|---|---|---|
| Store, Bulk Sales, Online Sales | |||
| Network Devices | |||
| Dead Cords | |||
| Accessories | |||
| Copper Bearing Materials (CBM) | |||
| Cardboard boxes and paper recycling | |||
| Garbage | |||
| A/V Incoming Area | |||
| Speaker Testing |
| Health and Safety in Receiving | Date | New Hire Initials | Staff Initials |
|---|---|---|---|
| Review Safety Procedures in Receiving | |||
| Review Hazardous chemicals list | |||
| Safe Lifting | |||
| Carts | |||
| Avoiding tripping hazards in standing/walking areas | |||
| Safe Stacking Procedures in SDA and A/V incoming area | |||
| Broken/Open CRT Monitors | |||
| Broken Fluorescent Light Bulbs | |||
| Leaking Batteries | |||
| Mercury bearing thermostats or thermometers | |||
| What we don't accept due to safety concerns |
| Data Security | Date | New Hire Initials | Staff Initials |
|---|---|---|---|
| Explain why data security is important | |||
| Laptops (to SDA --no power supplies) | |||
| Hard drives (to SDA) | |||
| External hard drives (to SDA--with cord) | |||
| Cell phones, PDAs, Digital Cameras, flash drives, etc. (to the Lock Box in Receiving) | |||
| Tivos, DVRs, and other misc. with potential hard drives (to SDA) | |||
| XBox 360, Playstation 3, other newer gaming systems (to SDA) | |||
| CDs/DVDs (shred/cut if home-made) and other media |
| Opening Receiving | Date | New Hire Initials | Staff Initials |
|---|---|---|---|
| Bring in "No Dumping" sandwich board | |||
| Bring in and tally any dumps | |||
| Check Receiving calendar, notes, email on laptop | |||
| Check to make sure we have enough tally slips and request more from the Front Desk if necessary | |||
| Request more "uncovered" stickers if necessary | |||
| Empty full boxes and/or replace boxes as needed | |||
| Tidy and clean the area as needed | |||
| Introduce yourself to Runners | |||
| Assess Runners' abilities (check schedule to verify) and train them accordingly |
| During a Shift | Date | New Hire Initials | Staff Initials |
|---|---|---|---|
| Watch the door for incoming donations | |||
| Be available to answer questions from volunteers | |||
| Sort and empty boxes that are filling up | |||
| Make sure safety protocols are being followed | |||
| Communicate with appropriate staff/areas about unusual gizmos | |||
| If it's slow, test speakers, DVD players, and headphones | |||
| Tidy and clean the area as needed |
| Closing Receiving | Date | New Hire Initials | Staff Initials | |||
|---|---|---|---|---|---|---|
| Put out "No Dumping" sandwich board | ||||||
| Close and lock doors at 6:00pm | ||||||
| Empty lock box and bring to SDA | ||||||
| Take paper recycling out on Thursday | ||||||
| Double check that no hard drives (or other data-bearing devices) are left out | ||||||
| Make sure any last-minute donations are tallied and send carts to Sorting | ||||||
| Turn off laptop and Walkie Talkie | ||||||
| Turn off lights | ||||||
| Double check that doors are locked securely |
| Large Donations and Staffing Receiving Alone | Date | New Hire Initials | Staff Initials |
|---|---|---|---|
| Large Donations - Tallying Covered and Uncovered items (see Handling Large Donations at Receiving) | |||
| Organize and tally the carts, then have runners bring carts back to sorting | |||
| If single staffed, stay at the front. Have runners take carts/boxes to other areas | |||
| If alone (without runners), load up carts and consolidate items going to the same areas | |||
| Ask nearby staff members to cover/provide backup (or have the Front desk page for backup) when needed |
| When Things Are Slow | Date | New Hire Initials | Staff Initials |
|---|---|---|---|
| Sort and bag batteries | |||
| Go through boxes to ensure they have appropriate items in them | |||
| Basic testing - Speakers, DVD Players, Headphones | |||
| Clean receiving area (sweep, put away extra cups, remove stuff from under the table and in corners) | |||
| Ask sorting or recycling if there are any slow-time tasks | |||
| Clean up A/V incoming area (cull ugly speakers, vcrs dvd players without remotes) |
| Basic Testing | Date | New Hire Initials | Staff Initials |
|---|---|---|---|
| Speakers and Headphones | |||
| DVD Players |
| Sorting and Recycling | Date | New Hire Initials | Staff Initials |
|---|---|---|---|
| Going to the warehouse (use carts) | |||
| Monitor Tetris | |||
| Steel bin | |||
| Cardboard bin | |||
| Paper Bins | |||
| Gaylords (where to set our boxes) | |||
| Advanced Recycling/Deconstruction shelves | |||
| What to communicate with the warehouse staff about |
| The Store | Date | New Hire Initials | Staff Initials |
|---|---|---|---|
| Tour the store--see what they sell. | |||
| Explain why the store is important to Free Geek and Receiving's role in generating funds. | |||
| To leave in the packaging or not in the packaging? Cords, no! Some other stuff, yes. | |||
| Bringing items to the store | |||
| Items that the store likes/does not like | |||
| What to communicate with the sales staff about (large donations, etc) |
| Online Sales and Bulk Sales | Date | New Hire Initials | Staff Initials |
|---|---|---|---|
| Sales priorities: 1. Thrift store, 2. Online sales, 3. Bulk Sales | |||
| Items that online sales likes | |||
| What to communicate with Online Sales staff about | |||
| Items that Bulk Sales likes | |||
| What to communicate with Bulk Sales about |
| Other Areas | Date | New Hire Initials | Staff Initials |
|---|---|---|---|
| SDA | |||
| Hardware [Advanced] testing (incoming, what they test, etc.) | |||
| Build | |||
| Laptops | |||
| MacLand |
| Admin | Date | New Hire Initials | Staff Initials |
|---|---|---|---|
| The Receiving Wiki Category | |||
| Receiving Boxes | |||
| Receiving E-Mail List (subscribe and explain) | |||
| Printing 'Uncovered' Stickers | |||
| Printing and Laminating Signs |
Valuable Lessons!
Lastly, here are some valuable lessons we've learned and want to pass along:
- It's not the end of the world if you recycle something you shouldn't have, or if you have things leftover when you're supposed to end your shift.
- People LOVE to repackage their stuff, so don't always assume what's in the box is what's pictured on the outside
- Don't leave unlabeled bins around (especially ones that look like trash cans!): people will inevitably put a mix of stuff into it (trash, food, paper, electronics) and then you'll have to sort it out again. You've been warned.
- Ask lots of questions and write down who said what, because everyone has a slightly different idea of things.
- The "handoff" is your friend :)