Difference between revisions of "Receiving Training Checklist"
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Revision as of 18:23, 16 November 2011
Your main responsibilities are to:
- Teach Adoption volunteers basic intake procedures using this page as a guide.
- Teach Adoption volunteers about Safety Procedures. Learn about what to do with hazardous stuff.
- Manage flow of gizmos through the hardware donations receiving area:
- Keep staff updated on changes in receiving
- Ensure that Hardware Donations is well integrated with Free Geek's production and sales and recycling areas:
- Run Basic Testing so that the adoption volunteers, the store, and grants get what they need.
- Maintain sanity and be a good role model for your volunteers! Your stress escalates their stress and potential nervousness.
- Strive to improve the organization, training, and communication within receiving and other areas.
This is a training checklist for Receiving for new NPAs.
New NPA's Name: __________________________________
Buddy's Name: _____________________________________
|Receiving Basics||Date||New Hire Initials||Staff Initials|
|The 3 Priorities (Assisting the Donor, Clearing the Carts, Sorting)|
|Assisting the Donor|
|E-Waste Training and Stickering wiki page|
|Clearing the Carts|
|Where CRT Monitors Go|
|Where CRT TVs Go|
|Printerland Incoming and Tally Sheet|
|Receiving Boxes (Remember to show them where the boxes go and which boxes get sorted through first) wiki page||Date||New Hire Initials||Staff Initials|
|Purple Boxes (Cords)|
|Green Boxes (Computers)|
|Yellow Boxes (Peripherals)|
|White Boxes (Recycling)|
|Blue Boxes (Tapes and Disks)|
|Packaging Materials and Recycling|
|Safety in Receiving wiki page and Hazardous Materials wiki page||Date||New Hire Initials||Staff Initials|
|Safe System Stacking Procedures|
|Broken/Open CRT Monitors|
|Broken Fluorescent Light Bulbs|
|Mercury bearing thermostats or thermometers|
|Data Security||Date||New Hire Initials||Staff Initials|
|Explain why data security is important|
|Laptops and how to empty the locking cart|
|Cell phones/PDAs/Digital Cameras and how to empty the lock box|
|Tivos and other misc. with hard drives goes to system evaluation|
|5 1/4 Floppy Disks (show them how to cut them)|
|Opening Receiving||Date||New Hire Initials||Staff Initials|
|Bring in "No Dumping" sandwich board|
|If appropriate, put out the big white tent|
|Put away any hardware left over from the night before and tally any dumps|
|Empty any boxes that need it and replace boxes as necessary|
|Introduce yourself to all volunteers|
|Assess new volunteers' abilities and train them accordingly|
|When things get slow||Date||New Hire Initials||Staff Initials|
|Sort batteries in the batteries box or ask for batteries to sort from the warehouse|
|Take apart 3.5 inch floppy disks|
|Go through boxes to ensure they have appropriate items in them and re-wrap cords if needed|
|Clean receiving area (sweep, put away unused cups)|
|Break down and bag Styrofoam|
|Closing Receiving||Date||New Hire Initials||Staff Initials|
|Laptop Accessories and Laptop Cart to Laptops (Macs and hard drives in Tardis)|
|Empty lock box and bring to Tardis|
|Speaker testing and stock the classroom on Wednesday and Friday if possible|
|Take paper recycling out on Thursday|
|Double check that no hard drives are left out|
|Turn off laptop, computers in keyboard and mouse testing, and stereo in speaker testing|
|Put out "No Dumping" sandwich board|
|Turn off lights|
|Handling Large Donations wiki page and Staffing Receiving Alone||Date||New Hire Initials||Staff Initials|
|Large Donations - Tallying Covered and Uncovered items|
|Organize and tally the carts, then have volunteers bring carts back to the warehouse|
|If single staffed, stay at the front. Have volunteers help donors and take carts to the warehouse|
|Instruct volunteers to take full boxes to the warehouse; name each box and explain where it goes|
|If alone (without volunteers), load up carts and consolidate items going to the same area|
|Get someone at the front desk to cover the front door while you take carts back|
|Basic Testing||Date||New Hire Initials||Staff Initials|
|Keyboards (Testing, Sorting and Storage)|
|Mouse (Testing and Sorting)|
|Speakers (Testing and Sorting)|
|Volunteers In Receiving||Date||New Hire Initials||Staff Initials|
|Name White Board|
|Training Volunteers in Receiving|
|Shadow two NPAs as they orient volunteers|
|Volunteer Recognition (Geek Love notes, etc)|
|Volunteer Break Policy|
|Volunteers with different abilities|
|Preventing theft (no coats hanging in receiving!) wiki page|
|The Warehouse||Date||New Hire Initials||Staff Initials|
|Going to the warehouse (use carts, don't go through system evaluation)|
|What to communicate with the warehouse staff about|
|The Store||Date||New Hire Initials||Staff Initials|
|Tour the store--see what they sell.|
|Explain why the store is important to Free Geek and Receiving's role in generating funds.|
|To leave in the packaging or not in the packaging? Cords, no! Some other stuff, yes.|
|Wrapping cords for the store.|
|Bringing items to the store|
|Items that the store likes/does not like|
|What to communicate with the store staff about (large donations, etc)|
|Online Sales||Date||New Hire Initials||Staff Initials|
|Bringing items to online sales|
|Items that online sales likes|
|What to communicate with online sales staff (Santiago) about|
|Review online sales wiki|
|Review online sales web page|
|Other Areas||Date||New Hire Initials||Staff Initials|
|Orientation to advanced testing E-Beth|
|Build (Meredith and Caitlin)|
|Laptop Land (Dave)|
|MacLand (Sergio and Caitlin)|
|Admin||Date||New Hire Initials||Staff Initials|
|The Receiving Wiki Category|
|The NPA E-Mail List and the Receiving E-Mail List|
|Printing 'Uncovered' Stickers|
|Printing and Laminating Signs|
Sections to add: When receiving gets crazy: large donations, receiving by yourself. Admin: the receiving wiki category, printing stickers, printing and laminating signs Maintaining the receiving area: cleaning, not leaving trash cans around Opening receiving Closing Receiving Stocking the adoption classroom, hardware grants,
Lastly, here are some valuable lessons we've learned and want to pass along:
- It's not the end of the world if you recycle something you shouldn't have, or if you have things leftover when you're supposed to end your shift. There's always more stuff and always more volunteers tomorrow!
- People LOVE to repackage their stuff, so don't always assume what's in the box is what's pictured on the outside
- Don't leave unlabeled bins around (especially ones that look like trash cans!): people will inevitably put a mix of stuff into it (trash, food, paper, electronics) and then you'll have to sort it out again. You've been warned.
- Ask lots of questions and write down who said what, because everyone has a slightly different idea of things.
- The "handoff" is your friend :)
- Documentation for training boxes
- Staff FYI clipboard (add two? Make into a binder?)
- Basic testing
- Put away any hardware left over from the night before and tally any dumps.
- Empty any boxes that need it and replace boxes as necessary.
- Make sure that you have enough donation tally sheets on each clip board (if not see if there are any that can erased at the front desk or print more) and make sure each clipboard has a sharpened pencil.
- Gather and clear all carts.
- Bring in the anti-dumping sandwich board.
- If appropriate, put out the big white tent.
At the beginning of your shift:
- Introduce yourself to all volunteers.
- Assess new volunteers' abilities and train them accordingly.
- Show volunteers that will be assisting with taking donations where things belong, including a quick tour of the building to show them monitor testing, evaluation, and printerland incoming.
- Teach speaker, mice and keyboard testing, and answer related questions.
- Assist donors in unloading donations. Be available to answer questions donors have that volunteers may not have the answers to.
- Assist volunteers in sorting smaller things, as well as dealing with larger hardware.
- Empty boxes on shelves as necessary, as well as the cardboard and paper.
- Are things slow?
- Tie up cords
- Make sure all plastic bins have appropriate plastics in them
- Go through boxes to make sure they have the appropriate things in them
- Show someone how to do keyboard/mouse/speaker testing
- Sweep floor
- Purge room of dirty dishes
- Are things slow?
- Empty boxes as necessary.
- Empty laptop lock box.
- Empty cell phone/camera lock box
- Turn off lights and shutdown testing computer and stereo system.
- Thursday night = take out paper recycling
- Leave a visible note indicating that any hardware leftover on the table, floor, or carts is not a dump.
- Put the anti-dumping sandwich board out.
- Thursdays and Saturdays are adoption classes; do your best to have enough materials ready (i.e. 8 speaker sets, a combination of white and black keyboards, and a combination of black and white mice).