Sales Report 2010

Currently proposing a TOC, to be populated soon.

Overview

• Summary of the year, with general trends in sales income streams
  • store
  • bulk
  • online
  • other (rentals, ?)

Thrift Store Narrative

Summarize big changes/events/trends that occurred over the course of the year

Gizmo stream

• What did we see more/less of?
• Any thoughts on 'why'?
• Any changes in testing procedures that affected sales?

Policies

• What changes in policy were implemented?
• What was the perceived impact of each?
  • Store Returns
  • Warranties

Procedures

• What did we change about our operations?
• How did these pan out?
  • System pricing
  • Store returns
  • Established Working Group
  • Communications w/in this group/Sales Committee/FG

Infrastructure

• Sales Floor Layout
• The new counter and cases
  • ergonomic changes
  • two printers
• third terminal
• cameras
• back room (overstock model)
• anything else?

Promotions/Offers

• Chinook Book
• KBOO
• People's
• Citybikes/PAWC/ABC
• Give Guide swag
• Ubuntu Book
• Bike Lights
• Paco's Penguin suit and sandwich board (in 2011?)
• Shirts/Swag
  • New Designs/Styles
  • Make/lose money on these? Cover Costs?

Other Events worth Mentioning

• Lucid Rollout
• Tony's medical leave

Thrift Store Sales Trends

• Any trends in store sales that are worthy of exploration, along with some analysis of each (cause/effects)

Thrift Store Staffing

• from db: Hours breakdown by "sales admin," "thrift store" over the year, monthly
• Trends and comparisons with store income
• Volunteer Internships
  • from db: total volunteer hours by month?
  • from db: total # of interns, with total hours from each (are we relying on a couple "super" interns? Are they all putting in about the same before they move on?)

data mining

specific reports that would be useful (that involve sql)

• Monthly breakdown by work category, by each worker
  • Thrift Store
  • Sales Admin
  • Thrift Store Admin
  • Safari
  • Meeting
  • Mtg Prep (small, but what the heck?)
  • Training (I've used this sometimes while training interns, but it'll be trivial)

Thrift Store regular staff: (would want to look at all hours from above categories, by month)

• Leah
• Paco
• Ian
• Mike
• Tony

Store/Sales Part timers (These folks have other primary focus, so we should only look at the sales-specific categories)

• Ebeth
• Sergio
• Luiz

Online Sales Narrative

What happened/changed here?

• Story (saga) of the online sales commission position
• State of oversight
  • no more official Online Sales Coordinator
  • Sales committee and AT juggle responsibilities currently (right?)
• Hours
• Income
• Types of items we tried and results
• Policy considerations, BAN

Bulk Sales Narrative

What happened/changed here?

• Scraptops eliminated as-is laptops "from the back" and from Safari
• Safari (RIP) moved to Saturdays, then killed in November due to....
• Gentech for printers:
  • Total sales in 2010 of $20,872.45 (yowza!)
• some policies put together, but no current bulk buyers except Gentech
• Totals for any known bulk buyers (MG?)
• Luiz' role of "handler" not filled
• Jake handles printer bulk sales, including Gentech, but out of Sales discussions
• Nobody at the wheel

Other

• Rentals? Serge...you have any data on this?

Looking Ahead

• Do we want to include 2011 planning as part of this, or take it on as separate. I'm leaning toward the latter.