Difference between revisions of "Setting up an RT queue and a Mailman list to work together"

From FreekiWiki
Jump to navigation Jump to search
 
(15 intermediate revisions by 5 users not shown)
Line 1: Line 1:
 +
{{Migrated}}
 +
[https://docs.google.com/document/d/1V1A2rFBq83cHcHDGHzMQ-Y61THs0kwT-HH5AAugy2VM/edit?usp=sharing Link]
 +
 
How to set up a queue and email list for ''FOOBAR'':
 
How to set up a queue and email list for ''FOOBAR'':
  
−
== On bumblebee (mailman server) ==
+
== On wasp (mailman server) ==
 
* Set up the mailman list ''FOOBAR''@lists.freegeek.org
 
* Set up the mailman list ''FOOBAR''@lists.freegeek.org
−
* Goto http://lists.freegeek.org/admin/FOOBAR/privacy/sender and add the following to the "List of non-member addresses whose postings should be automatically accepted." field:
+
* Goto <nowiki>"http://lists.freegeek.org/admin/FOOBAR/privacy/sender"</nowiki> and add the following to the "List of non-member addresses whose postings should be automatically accepted." field:
−
** rt@todo.freegeek.org
+
** ''FOOBAR''@todo.freegeek.org
−
** rt-comment@todo.freegeek.org
+
** ''FOOBAR''-comment@todo.freegeek.org
 +
* Privacy->Sender page should be set to allow implicit addresses
  
−
== On brin (mail server) as root ==
+
== On george (mail server) as root ==
−
* Add an alias to /etc/postfix/virtual_alias like this:
+
* Add an alias to to the LDAP database like this:
−
   ''FOOBAR''@freegeek.org ''FOOBAR''@todo.freegeek.org
+
   ./ldap-addalias.sh ''FOOBAR'' ''FOOBAR''@todo.freegeek.org
−
* Run this command:
 
−
  postmap /etc/postfix/virtual_alias
 
  
−
== On todo (RT server) as root ==
+
== On art (RT server) as root ==
−
* Add email aliases to /etc/aliases/ like this:
+
* Add email aliases to /etc/aliases like this:
−
   ''FOOBAR'': "|/usr/bin/rt-mailgate --queue ''FOOBAR'' --action correspond --url http://localhost/rt/"
+
   ''FOOBAR'': "|/usr/bin/procmail -m /etc/request-tracker4/checkspam ''FOOBAR'' correspond"
−
   ''FOOBAR''-comment: "|/usr/bin/rt-mailgate --queue ''FOOBAR'' --action comment --url http://localhost/rt/"
+
   ''FOOBAR''-comment: "|/usr/bin/procmail -m /etc/request-tracker4/checkspam ''FOOBAR'' comment"
 
* Run this command:
 
* Run this command:
 
   newaliases
 
   newaliases
Line 27: Line 29:
 
** Allow the user to be granted rights
 
** Allow the user to be granted rights
 
* Set up a queue called ''FOOBAR'' and:
 
* Set up a queue called ''FOOBAR'' and:
 +
** Set the Reply Address to ''FOOBAR''@todo.freegeek.org
 +
** Set the Comment Address to ''FOOBAR''-comment@todo.freegeek.org
 +
** Give the appropriate group (probably fgcore) the regular [[RT Permissions]]
 
** Add ''FOOBAR''-user as an admin-cc watcher to the ''FOOBAR'' queue
 
** Add ''FOOBAR''-user as an admin-cc watcher to the ''FOOBAR'' queue
 
** Give ''FOOBAR''-user the right to create and reply to tickets
 
** Give ''FOOBAR''-user the right to create and reply to tickets
−
* Give the appropriate group (probably fgcore) the regular [[RT Permissions]]
 
  
 
== Test it ==
 
== Test it ==
Line 37: Line 41:
  
 
[[Category: Howto]]
 
[[Category: Howto]]
−
[[Category:ASS]]
+
[[Category:Technocrats]]

Latest revision as of 10:53, 29 May 2014

deletion

This page has been migrated to a document on Free Geek's Google Drive.

Information remaining behind may no longer be relevant.

MIGRATOR:

When you have tagged this page as migrated,
please add a link to the new document on Google Drive.

(Link to new page immediately below.)


Link

How to set up a queue and email list for FOOBAR:

On wasp (mailman server)

  • Set up the mailman list FOOBAR@lists.freegeek.org
  • Goto "http://lists.freegeek.org/admin/FOOBAR/privacy/sender" and add the following to the "List of non-member addresses whose postings should be automatically accepted." field:
    • FOOBAR@todo.freegeek.org
    • FOOBAR-comment@todo.freegeek.org
  • Privacy->Sender page should be set to allow implicit addresses

On george (mail server) as root

  • Add an alias to to the LDAP database like this:
 ./ldap-addalias.sh FOOBAR FOOBAR@todo.freegeek.org

On art (RT server) as root

  • Add email aliases to /etc/aliases like this:
 FOOBAR: "|/usr/bin/procmail -m /etc/request-tracker4/checkspam FOOBAR correspond"
 FOOBAR-comment: "|/usr/bin/procmail -m /etc/request-tracker4/checkspam FOOBAR comment"
  • Run this command:
 newaliases

In RT as an administrator

  • Create a user:
    • Username = FOOBAR-user
    • Email address = FOOBAR@lists.freegeek.org
    • Real name = Fake FOOBAR user
    • Allow the user to be granted rights
  • Set up a queue called FOOBAR and:
    • Set the Reply Address to FOOBAR@todo.freegeek.org
    • Set the Comment Address to FOOBAR-comment@todo.freegeek.org
    • Give the appropriate group (probably fgcore) the regular RT Permissions
    • Add FOOBAR-user as an admin-cc watcher to the FOOBAR queue
    • Give FOOBAR-user the right to create and reply to tickets

Test it

  • Send a message to FOOBAR@freegeek.org
  • Wait a while and check the FOOBAR RT queue
  • Check the mailman archives for FOOBAR
Retrieved from "http://wiki.freegeek.org/index.php?title=Setting_up_an_RT_queue_and_a_Mailman_list_to_work_together&oldid=70575"