Difference between revisions of "Setting up an RT queue and a Mailman list to work together"

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[https://docs.google.com/document/d/1V1A2rFBq83cHcHDGHzMQ-Y61THs0kwT-HH5AAugy2VM/edit?usp=sharing Link]

Latest revision as of 10:53, 29 May 2014


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How to set up a queue and email list for FOOBAR:

On wasp (mailman server)

  • Set up the mailman list FOOBAR@lists.freegeek.org
  • Goto "http://lists.freegeek.org/admin/FOOBAR/privacy/sender" and add the following to the "List of non-member addresses whose postings should be automatically accepted." field:
    • FOOBAR@todo.freegeek.org
    • FOOBAR-comment@todo.freegeek.org
  • Privacy->Sender page should be set to allow implicit addresses

On george (mail server) as root

  • Add an alias to to the LDAP database like this:
 ./ldap-addalias.sh FOOBAR FOOBAR@todo.freegeek.org

On art (RT server) as root

  • Add email aliases to /etc/aliases like this:
 FOOBAR: "|/usr/bin/procmail -m /etc/request-tracker4/checkspam FOOBAR correspond"
 FOOBAR-comment: "|/usr/bin/procmail -m /etc/request-tracker4/checkspam FOOBAR comment"
  • Run this command:

In RT as an administrator

  • Create a user:
    • Username = FOOBAR-user
    • Email address = FOOBAR@lists.freegeek.org
    • Real name = Fake FOOBAR user
    • Allow the user to be granted rights
  • Set up a queue called FOOBAR and:
    • Set the Reply Address to FOOBAR@todo.freegeek.org
    • Set the Comment Address to FOOBAR-comment@todo.freegeek.org
    • Give the appropriate group (probably fgcore) the regular RT Permissions
    • Add FOOBAR-user as an admin-cc watcher to the FOOBAR queue
    • Give FOOBAR-user the right to create and reply to tickets

Test it

  • Send a message to FOOBAR@freegeek.org
  • Wait a while and check the FOOBAR RT queue
  • Check the mailman archives for FOOBAR