Setting up an RT queue and a Mailman list to work together

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Revision as of 10:53, 29 May 2014 by Bkoenig (talk | contribs) (Page has been migrated to Google Drive.)
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This page is being migrated to a documnent of Free Geek's Google Drive.
Once the migration is done, we will post a link to the new page.


How to set up a queue and email list for FOOBAR:

On wasp (mailman server)

  • Set up the mailman list
  • Goto "" and add the following to the "List of non-member addresses whose postings should be automatically accepted." field:
  • Privacy->Sender page should be set to allow implicit addresses

On george (mail server) as root

  • Add an alias to to the LDAP database like this:

On art (RT server) as root

  • Add email aliases to /etc/aliases like this:
 FOOBAR: "|/usr/bin/procmail -m /etc/request-tracker4/checkspam FOOBAR correspond"
 FOOBAR-comment: "|/usr/bin/procmail -m /etc/request-tracker4/checkspam FOOBAR comment"
  • Run this command:

In RT as an administrator

  • Create a user:
    • Username = FOOBAR-user
    • Email address =
    • Real name = Fake FOOBAR user
    • Allow the user to be granted rights
  • Set up a queue called FOOBAR and:
    • Set the Reply Address to
    • Set the Comment Address to
    • Give the appropriate group (probably fgcore) the regular RT Permissions
    • Add FOOBAR-user as an admin-cc watcher to the FOOBAR queue
    • Give FOOBAR-user the right to create and reply to tickets

Test it

  • Send a message to
  • Wait a while and check the FOOBAR RT queue
  • Check the mailman archives for FOOBAR