System Restocking Fee

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This is a page concerning a policy or procedure in development.
Once fleshed out, we'll consider it for adoption as official policy at Free Geek.

System Restocking Fee: This policy addresses Thrift Store transactions and behavior.
List of Policies - Policy Development


Approval

  • Body that set the policy(s) on [lists.freegeek_meeting_Minutes Date Adopted].

Details

Warrantied computers sold in the Free Geek Thrift Store are subject to the terms and conditions detailed in the document titled Warranty and Tech Support Sheet found on this page: Store Docs.

Systems that are returned for reasons that fall outside of this warranty may be subject to a 20% restocking fee according to the discretion of Free Geek staff. This fee will be taken off of the amount of credit given for an exchanged system. For example, if a $200 system was returned and subject to this fee the actual credit given would be $160. Guidelines for when the restocking fee applies:

  • System is returned for aesthetic reasons - including but not limited to: dissatisfaction with the color, size, weight, general outward appearance of the computer.
  • System is returned because it has a quality that was already know to the customer - including but not limited to: the hardware installed, hardware failures. For example, a laptop may be sold that has a 30 minute battery life. The customer decides after purchasing it that this is too little.
  • The issue is repairable (including fixable by reinstalling the Ubuntu operating system) .
  • Issues arising under other operating systems not supported by Tech Support e.g. Windows, or stemming form their installation. In the case of Apple PPC systems sold without an operating system, this includes machines returned because the owner was unable to locate or install an operating system.
  • The customer simply changes his/her mind.

This list is meant as a guide for Tech Support and Thrift Store staff. Each area reserves the right to charge a 20% restocking fee at their discretion, and for reasons which are not listed here, but will be explained to the customer at time of exchange.