Talk:Front Desk

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what the heckRfs

Volunteer Desk

Opening Tasks

  • print out daily checklist (1)
  • prepare staff schedule sheet, color code (2)

During the Day Tasks

  • provide info with a smile (ask everyone that walks in the door how they can be helped) (1,2,3)
  • support donor desk in between volunteers (1,2,3)
  • clean and tidy lobby & desk (1)
  • check bags in and out (1)
  • notify Liane or MK when CLOSE to out of any supplies (1)
  • make class reminder calls (1)
  • answer phone with a smile on your voice throughout the day (2)
  • check messages on both phones (221 & 222) (2)
  • check schedule sheet and record cancellations (adoption, command line, monthly classes) (2)
    • in the morning
    • throughout the day
  • return calls (2)
  • email messages to staff (2)
  • process Community Service volunteers (2)
  • process Tech Support intake (2)
  • read your email! respond to list when you have addressed the email (2)
  • brew coffee (2)
  • enter new volunteers into database (2)
  • log hours (2)
  • schedule volunteers for:
    • classes (3)
    • volunteer shifts (build, pre-build, adoption) (2)
  • print:
    • & prep volunteer schedules (build, pre-build, adoption) (3)
    • brochures
    • adoption and build packets
    • volunteer orientation packet
    • Spanish info sheet
    • class cards
    • group volunteering forms (2)
  • ensure tour guide coverage:
    • 12 PM (2)
    • 5PM
  • direct requests for group volunteering, large tours, pickups (3)
  • schedule off-site volunteers for classes (3)
  • give tours (3)

Closing Tasks

  • put day's staff and volunteer schedule in the appropriate binders (1)
  • recycle notes (1)
  • put pens, pencils, scissors, etc., back where they belong. (1)
  • bus cups, plates and place in kitchen (1)
  • put left items in lost and found (1)
  • return cards neatly to box (1)
  • put all binders back where they belong (1)
  • clean up food and dishes (1)
  • empty coffee pots and clean all parts until they wipe clean with a paper towel (1)

Donor Desk

Opening Tasks

  • stock TP & paper towels in all 4 bathrooms (1)
  • stock coffeehouse with sugar and creamer (1)
  • print out daily checklist (1)
  • prep desk
    • turn on computers (1)
    • clean & tidy desk (1)
  • Brew coffee (2)
  • Acquire and count cash drawer (2)

During the Day Tasks

  • provide info with a smile (ask everyone that walks in the door how they can be helped) (1,2,3)
  • support volunteer desk in between donors (1,2,3)
  • clean and tidy (1)
  • answer phone with a smile in your voice throughout the day (2)
  • stock coffee area with sugar and creamer if needed (1)
  • print & restock brochures, contribution slips, other recyclers, etc.(2)
  • read email! respond when you have addressed the issue (2)
  • stock bathrooms with TP, soap, paper towels (2)
  • stock kitchens with dish soap (2)
  • check and print if needed: donor slips, credit card receipts, IOU reimbursement forms, mileage reimbursement form, other recyclers, donor FAQ brochure (2)
  • check receiving donor slips, print more if needed (2)
  • check and fill printers (2)
  • take donations (3)
  • understand and answer ewaste legislation questions(3)

Closing Tasks

  • erase all contribution slips and return to receiving (1)
  • recycle notes (1)
  • put pens, pencils, scissors, etc., back where they belong (1)
  • turn off all computers (1)
  • help process volunteers until 7pm (2,3)
  • count till after 7pm (3)

Remove the Discussion items

I think we can remove the discussion items because we have updated daily checklists here:

http://wiki.freegeek.org/index.php/Volunteer_Desk_Checklist

http://wiki.freegeek.org/index.php/Donor_Desk_Checklist

Valerie 20:45, 13 March 2010 (UTC)

Use redirects

It is best not to leave people with dead ends. If they are very likely (as in this case) to type in "front desk" as a search, there should be either a page named "Front desk" or a redirect which takes you to the page they wanted to see but did not know how to reach. It is much better to do that than to delete pages.