Talk:Hardware Testing Instructor Responsibilities

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Always Remember: Supporting Advanced Testing volunteers is our number one priority as staff instructors! This means:

  • Welcoming incoming volunteers at the beginning of the shift
  • Introducing yourself to volunteers you haven't met before, or whose names you don't remember
  • Giving volunteers choices about the kind of work they want to do that day, based on AT's needs, when possible
    • Appropriately engage each volunteer in an appropriate task, trying to get all tasks covered
    • Which volunteers are present during your shift? What are their strengths and weaknesses? Do they want to learn something new? Match up their interests with priority tasks
  • Teaching volunteers how to test different kinds of gizmos, based on their interest, or facilitating another volunteer to teach them (as appropriate)
  • Making them aware of their resources, *especially* our documentation, but also Google, the FG wiki, other volunteers, and you!
  • Being available for any questions that they may have
  • Remaining patient and friendly while maintaining good boundaries
  • Providing volunteers opportunities to work on special projects, as is needed and appropriate
  • Be sure to thank volunteers for their work as they leave

Oversight Checklist

Beginning of Shift

  • Prioritize tasks based on current stock, store and Build needs - and update the white board
  • Welcome volunteers and direct them to prioritized tasks
  • Hard Drives - swap tested drives, load drives to be wiped
  • Remember to delegate! But if no volunteers are available:
    • Swap tested memory, load memory to be tested
    • Sort boxes of power supplies that come from Receiving, routing them to other areas
    • Sorting lock box incoming in tardis into appropriate boxes
    • Sort wireless mice and keyboards into boxes by brand
    • Sort incoming optical drives, cards and networking devices

During Shift

  • Be available to answer volunteers' questions and to support their endeavors
  • Hard drive testing:
    • Pull and label all tested hard drives. Recycle the failed ones.
    • Stock all the machines. Your goal is to keep TARDIS as free of unwiped hard drives as much as you can.
    • Repair failed machines as necessary
    • REPORT PROBLEMS WITH MACHINES WHEN THEY HAPPEN (either to those with the know-how to fix 'em or on the AT instructor mailing list)
    • Remember to never leave unwiped drives unattended anywhere in Advanced Testing

End of Shift

  • Make sure volunteers clean up their areas and that the area is neat and organized for the next shift
    • This includes emptying all yellow recycling bins - make sure all volunteers are familiar with this process!
    • This also includes recycling destroyed failed hard drives when the bin is full or close to full
  • Make sure that all wiped hard drives are brought to TARDIS and sorted according to size (empty green bin!)

End of Day

  • Lock up all hard drives - remember to check Store Returns bin & Incoming shelves
  • Put away testing equipment
  • Set up drives to test over night, but not on the weekend
  • Turn off all unused computers and LCD monitors

Advanced Testing Tasks

  • Power Supply Sorting
  • Card Sorting
  • Hard Drive Testing
  • External Hard Drive Enclosure Testing
  • Optical Drive Testing
  • External Optical Drive Testing
  • RAM Testing
  • Motherboard Testing
  • Processor Testing
  • Video Card Testing
  • Network Testing
  • Wireless Keyboard & Mice Testing
  • Bluetooth Headset Testing
  • Wireless Cards - PCI and laptop PC Bus
  • Empty Recycling Bins