Talk:Job Roles at Free Geek

Besides all the job roles at Free Geek, we should also take into account other important factors that could be used to determine job classification, such as knowledge, skills, abilities and work activities. I've listed some of the potential criteria we might want to use (borrowed and altered as needed from O*Net Online http://online.onetcenter.org/)

Knowledge

• Customer and Volunteer Service — Knowledge of principles and processes for providing customer and volunteer services. This includes customer/volunteer needs assessment, meeting quality standards for services, and evaluation of customer/volunteer satisfaction.
• Administration and Management — Knowledge of management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; and how it pertains to the diversity of volunteers at Free Geek.
• Education and Training — Knowledge of principles and methods for training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
• Sociology and Anthropology — Knowledge of group behavior and dynamics, societal trends and influences.
• Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
• Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Skills

• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking — Talking to others to convey information effectively.
• Time Management — Managing one's own time and the time of others.
• Coordination — Adjusting actions in relation to others' actions.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.
• Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
• Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
• Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Instructing — Teaching others how to do something.

Abilities

• Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
• Speech Clarity — The ability to speak clearly so others can understand you.
• Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
• Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Speech Recognition — The ability to identify and understand the speech of another person.
• Written Comprehension — The ability to read and understand information and ideas presented in writing.
• Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Written Expression — The ability to communicate information and ideas in writing so others will understand.
• Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

Work Activities

• Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
• Assisting and Caring for Others — Providing personal assistance or other personal care to others such as volunteers coworkers ???.
• Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Communicating with Co-Workers and Volunteers — Providing information to co-workers and volunteers by telephone, in written form, e-mail, or in person.
• Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
• Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
• Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.
• Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
• Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
• Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
• Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic form.

Other Things to Consider; Context

• Face-to-Face Discussions — How often do you have to have face-to-face discussions with individuals or teams in this job?
• Telephone — How often do you have telephone conversations in this job?
• Contact With Others — How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
• Work With Work Group or Team — How important is it to work with others in a group or team in this job?
• Deal With the Public — How important is it to work with the public in this job?
• Impact of Decisions on Co-workers or Company Results — How do the decisions an employee makes impact the results of co-workers, clients or the company?
• Electronic Mail — How often do you use electronic mail in this job?
• Frequency of Decision Making — How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?
• Indoors, Environmentally Controlled — How often does this job require working indoors in environmentally controlled conditions?
• Freedom to Make Decisions — How much decision making freedom, without supervision, does the job offer?
• Structured versus Unstructured Work — To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals?

Job Requirements

• Dependability — Job requires being reliable, responsible, dependable and fulfilling obligations.
• Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
• Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
• Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
• Initiative — Job requires a willingness to take on responsibilities and challenges.
• Integrity — Job requires being honest and ethical.
• Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
• Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
• Persistence — Job requires persistence in the face of obstacles.