Talk:Volunteer Cashiers Policy

proposed change

Valerie 19:50, 8 February 2011 (UTC)
In order to better accommodate front desk interns, I would like to offer potential interns three different areas to start interning: (1) Volunteer Desk; (2) Donor Desk; (3) Back Office.

I also want to structure staff/intern floor shifts so that each intern is working side-by-side with a staff member. Having a staff:intern side-by-side model will provide better mentoring, supervision and support to our interns; and help Free Geek provide a good level of customer service with our donors and volunteers.

In order to make the Donor Desk available to new and qualified interns, I would like to ask that we adjust our policy to read:

Volunteer Store Interns and Volunteer Front Desk Interns are automatically allowed approval to be cash handlers upon acceptance into their position by the area manager. To allow for the voicing of concerns, the Intern's supervisor will send an announcement to staff either via email or at a staff meeting. Additionally, any volunteer may be approved as a cash handler by having their name proposed and approved at a staff meeting. The Beancounters will provide approved volunteers with a cashier's code and give them basic training. The area manager will: ensure a cashier's code is assigned; provide proper training and feedback; update the Cash Handlers List below; and be available to respond to concerns or questions regarding the intern's handling of cash.

I think the original intent was to ensure that the supervisor announced potential new cash handlers to staff, to ensure feedback (e.g. someone who has presented problems in another area in the past). This is missing from the proposed revision. Also, the language creating the path for volunteer cash handlers who are not current interns is being removed, and I'm not certain why. These would be rare circumstances that would lead to this, but I'd prefer to leave the stated procedure for how to do this in place. Tonyc 20:57, 8 February 2011 (UTC)

I do not want non-current interns (who are volunteers) handling money at the Donor Desk: there's no reason for it.
Valerie 21:32, 8 February 2011 (UTC)

This policy needs to take into account the volunteers who might handle cash at PR and outreach events and events off-site from Free Geek.
Valerie 18:39, 11 February 2011 (UTC)

Approved at staff collective meeting on 02/11/2011
Valerie 18:39, 11 February 2011 (UTC)

these are funny, but i think we should use people's real names (as they are in the database) and not the cutesy versions. it's starting to get hard to figure out who we're talking about.

have all the volunteer cashiers been run through the staff meeting procedure?

RfS 14:53, 20 September 2008 (UTC)

proposed change

at staff meeting today we agreed it'd be good to change this to have the beancounters do this instead of a staff meeting.

RfS 17:50, 3 April 2009 (UTC)

Tony committed to draft a concrete proposal by the 4.17.09 staff meeting. Here it is:

Current Policy:

Volunteers need to be authorized by a staff meeting decision and trained by a current paid front desk staff person before taking money. 
Also the all volunteers or staff working at the front desk or thrift store should have their names added to the end of the day form.

Proposed Change:

Volunteer Store Interns and Volunteer Front Desk Interns are automatically allowed approval to be cash handlers upon acceptance into 
their position. To allow for the voicing of concerns, the Intern's supervisor will send an announcement to staff either via email or at a staff
meeting. Additionally, any volunteer may be approved as a cash handler by having their name proposed and approved at a staff meeting. 
The Beancounters will provide approved volunteers with a cashier's code and give them basic training. Their immediate supervisor will add their 
name to the Cash Handlers' List in the wiki.  

This was approved as the new policy on 4.17.09. It's a bit vague as to how the new people get added, since the page is locked. I read this as stating that the supervisors have to track down the right person (rfs is the default option) and prod them to make the change. Should we add the privileges for this page to anyone in the position of FD or TS coords? LS, TC, MK, currently? eliminates a couple steps. Tonyc 06:13, 18 April 2009 (UTC)

Other thought: is it explicitly stated in policy that all paid workers are automatically approved as cash handlers? Should we fold this together into a single cashier's policy? Tonyc 21:23, 16 April 2009 (UTC)

There are a number of interns in the store not on this list currently. I imagine this is the case up front as well. We've approved a lot of folks lately. Need to update the list. Tonyc 06:16, 18 April 2009 (UTC)

On 4.27, Luiz and I adopted a change to this policy in terms of how it's applied in the store. We'll bring it up at next staff meeting, but basically, for the time being only regular, current volunteer interns are allowed to handle cash in the store. Casual volunteers (meaning not scheduled and regular) will not work the till under any circumstances. We feel fine adopting this policy now and bringing it to staff for discussion/adoption later since it only makes things more restrictive.Tonyc 00:23, 30 April 2009 (UTC)

split up page

I took the cash handlers list and made a protected page out of it, and included it in this page. then i un-protected this page.

RfS 23:14, 19 June 2009 (UTC)

initial thoughts on policy change

I want to propose a new version of this policy that expands the policy to cover both volunteers and paid workers/staff. The new policy would set two criteria for handling cash: approval as a cash handler in theory, and in practice. What this means is there would be methods for vetting folks as trustworthy, and a method for ensuring people are trained and able to do the job at hand.

It would establish three categories of cash handler:

• Front Desk
• Thrift Store
• Special Events

A volunteer being approved in theory would be trusted in any capacity. All paid workers are automatically approved in any capacity. The other half is the training and keeping up to speed with current policies/procedures in each individual area.

The Front Desk criteria would be established, maintained and monitored by the Front Desk Coord. The Store version would be handled by the Store Coordinators. Special Events would be handled by the events committee in charge of the event (pr, events, whoever).

that's all for now....Tonyc 01:27, 20 June 2009 (UTC)