Difference between revisions of "Tech Support"
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Free Geek tech support is offered free of charge to: | Free Geek tech support is offered free of charge to: | ||
* Adopters and hardware grant recipients for one year | * Adopters and hardware grant recipients for one year | ||
| − | * Thrift store customers for | + | * Thrift store customers for six months after original purchase |
| + | * We will provide tech support for one year after the warranty period at $15 per issue plus the cost of any parts, we do not replace machines that are out of warranty | ||
| + | *support beyond this period is entirely at our discretion | ||
| − | This support includes replacement of defective parts if necessary, but does not include any guarantee that programs or hardware added by the user will function. We will repair or replace defective hardware and ensure that the system and its components function under current, Long Term Support releases of the Ubuntu operating system, currently | + | This support includes replacement of defective parts if necessary, but does not include any guarantee that programs or hardware added by the user will function. We will repair or replace defective hardware and ensure that the system and its components function under current, Long Term Support releases of the Ubuntu operating system, currently 12.04. Changes to the original system hardware may void this warranty. |
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| − | = Contact Info and Hours = | + | == Contact Info and Hours == |
{{Template:Tech Support Hours}} | {{Template:Tech Support Hours}} | ||
| − | * By phone - call the main Free Geek number during support hours - {{phone}} option 6 | + | * '''By phone''' - call the main Free Geek number during support hours - {{phone}} option 6. If you call outside of our regular hours, please leave a message with your name, phone number and a description of your problem. We will call you back as quickly as we can. |
| − | * Walk in - Come to the reception area during tech support hours and they will direct you back to the tech support area. Please fill out an intake form clearly and completely | + | * '''Walk in''' - Come to the reception area during tech support hours and they will direct you back to the tech support area. Please fill out an intake form clearly and completely |
| − | * Email - send an email to support AT freegeek.org | + | * '''Email''' - send an email to support AT freegeek.org |
|width="30%" align="left" style="border: 1px solid #6688AA; background-color:#efefef;padding:1em;" valign="top" | | |width="30%" align="left" style="border: 1px solid #6688AA; background-color:#efefef;padding:1em;" valign="top" | | ||
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; [http://wiki.freegeek.org/index.php/Category:Tech_support Tech Support Category] | ; [http://wiki.freegeek.org/index.php/Category:Tech_support Tech Support Category] | ||
: Internally created documentation | : Internally created documentation | ||
| + | ; [[Multimedia and DVDs in Ubuntu]] | ||
| + | : How to get Flash & DVD's working on your system | ||
; [[Tech Support Orientation]] | ; [[Tech Support Orientation]] | ||
; [[Tech Support Howto]] | ; [[Tech Support Howto]] | ||
: For learning how to work in tech support | : For learning how to work in tech support | ||
| + | ; [[Tech Support Intake Guidelines]] | ||
| + | : Procedures and policies for how work orders and donations are handled | ||
|} | |} | ||
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| − | = Services = | + | == Services == |
Many services covered under warranty we can provide for free, but we occasionally need to charge a fee for difficult or non-standard support. When we cannot support an issue, we can refer interested parties to outside agencies. | Many services covered under warranty we can provide for free, but we occasionally need to charge a fee for difficult or non-standard support. When we cannot support an issue, we can refer interested parties to outside agencies. | ||
| − | == Stuff We Support == | + | === Stuff We Support === |
| − | === Software === | + | ==== Software ==== |
* Ubuntu | * Ubuntu | ||
| − | * Restoring the original configuration of a system | + | * Restoring the original configuration of a system |
| − | * Updating to later versions | + | * Updating to later versions of Ubuntu |
* Driver installation (subject to availability) | * Driver installation (subject to availability) | ||
* Software to make media work | * Software to make media work | ||
| − | * Data transfer to a Free Geek system | + | * Data transfer to a Free Geek system |
| + | * Data backup/recovery from a Free Geek system or system being donated | ||
* Wireless devices without native driver (we'll try!) | * Wireless devices without native driver (we'll try!) | ||
| − | ===Hardware=== | + | |
| + | ====Hardware==== | ||
* Easy to install hardware from the store | * Easy to install hardware from the store | ||
* Printers from the store | * Printers from the store | ||
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* Your computer | * Your computer | ||
| − | == Stuff We Don't Support == | + | === Stuff We Don't Support === |
| − | * Windows | + | * Windows |
| − | * | + | * WINE ('''[http://wiki.freegeek.org/index.php/Games_Under_Linux Click here for more information on how to run games in WINE]'''). If you'd like to know more about WINE, look for some [http://www.freegeek.org/about/education/ Free Geek classes here]. |
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* Home networking | * Home networking | ||
* Consultation | * Consultation | ||
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* Parts not from the thrift store | * Parts not from the thrift store | ||
* Gross negligence on your part | * Gross negligence on your part | ||
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Latest revision as of 13:20, 27 June 2014
 This page has been migrated to a document on Free Geek's Google Drive. Information remaining behind may no longer be relevant. MIGRATOR: When you have tagged this page as migrated, (Link to new page immediately below.) |
Free Geek tech support is offered free of charge to:
- Adopters and hardware grant recipients for one year
- Thrift store customers for six months after original purchase
- We will provide tech support for one year after the warranty period at $15 per issue plus the cost of any parts, we do not replace machines that are out of warranty
- support beyond this period is entirely at our discretion
This support includes replacement of defective parts if necessary, but does not include any guarantee that programs or hardware added by the user will function. We will repair or replace defective hardware and ensure that the system and its components function under current, Long Term Support releases of the Ubuntu operating system, currently 12.04. Changes to the original system hardware may void this warranty.
Contact Info and HoursTech Support Hours are from noon to 5.45 pm, Tuesday through Saturday or by appointment. We are closed, to walk in customers, for lunch from 1-1.30pm.
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ServicesMany services covered under warranty we can provide for free, but we occasionally need to charge a fee for difficult or non-standard support. When we cannot support an issue, we can refer interested parties to outside agencies. Stuff We SupportSoftware
Hardware
Stuff We Don't Support
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