Difference between revisions of "Tech Support"
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* [[User:EV|Evie Strohmeyer]] | * [[User:EV|Evie Strohmeyer]] | ||
* [[User:Badamski|Barbara Adamski]] | * [[User:Badamski|Barbara Adamski]] | ||
| − | * Will Acton | + | * [[User:Actonw|Will Acton]] |
| − | * Ryan Roler | + | * [[User:Ryan|Ryan Roler]] |
== Contact Info and Hours == | == Contact Info and Hours == | ||
Revision as of 14:42, 26 September 2009
Welcome to Tech Support
This is the place to find and discuss support questions for freekboxen, grant boxen, and use of the lab computers.
Free Geek Tech support is offered free of charge to adopters of freekboxen for one year after adoption as long as the operating system and programs are those installed by Free Geek. This support includes replacement of defective parts if necessary, but does not include any guarantee that programs or hardware added by the user will function.
This policy is spelled out more fully here
- We do not support equipment that did not come from Free Geek.
- We only fix systems, monitors and necessary peripherals.
- We do not support Microsoft software of any kind!
We also do not support any of the other OSes sold in the store. We do support configuring freekboxen for printers sold in the store, and are supporting store boxes configured with the freekbox image (for a fee) sold in the store.
Who is Tech Support?
- Michael Westwind - Tech Support Coordinator
- Levi Scott
- Joe Sapienza
- Evie Strohmeyer
- Barbara Adamski
- Will Acton
- Ryan Roler
Contact Info and Hours
Tech Support Hours are from noon to 5.45 pm, Tuesday through Saturday or by appointment. We are closed, to walk in customers, for lunch from 1-1.30pm.
- By phone - call the main Free Geek number during support hours - (503) 232-9350 option 5
- Walk in - Come to the reception area during tech support hours and they will direct you back to the tech support area. Please fill out an intake form clearly and completely
- Email - send an email to support AT freegeek.org
Individual Help Pages
- Dialup configuration
- USB drives
- Digital Cameras
- Freekbox Ethernet Configuration
- Flash
- Free Geek Email
- Install Java
- Installing a CD burner
- Enabling a DVD-ROM
- configure scanner
- configure printer
- XF86Config old info, now using xorg.conf
- International characters (how to get those pesky accents in KDE)
- Myspace IM
- Language Input with SCIM
- Setting up Evolution
- Linux resources
- Wine