Free Geek tech support is offered free of charge to:
- Adopters and hardware grant recipients for one year
- Thrift store customers for 90 days after original purchase
This support includes replacement of defective parts if necessary, but does not include any guarantee that programs or hardware added by the user will function. We will repair or replace defective hardware and ensure that the system and its components function under current, Long Term Support releases of the Ubuntu operating system, currently 8.04 and 10.04. Changes to the original system hardware may void this warranty.
Contact Info and Hours
Tech Support Hours are from noon to 5.45 pm, Tuesday through Saturday or by appointment. We are closed, to walk in customers, for lunch from 1-1.30pm.
- By phone - call the main Free Geek number during support hours - (503) 232-9350 option 6
- Walk in - Come to the reception area during tech support hours and they will direct you back to the tech support area. Please fill out an intake form clearly and completely
- Email - send an email to support AT freegeek.org
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Pages related to Tech Support
- RT
- Our ticket tracking system. See the Tech Support queue.
- Official Ubuntu Documentation
- A great repository of how-tos and support topics
- http://ubuntuforums.org/
- User forums
- Tech Support Category
- Internally created documentation
- Tech Support Orientation
- Tech Support Howto
- For learning how to work in tech support
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Services
Many services covered under warranty we can provide for free, but we occasionally need to charge a fee for difficult or non-standard support. When we cannot support an issue, we can refer interested parties to outside agencies.
Stuff We Support
Software
- Ubuntu
- Restoring the original configuration of a system
- Updating to later versions
- Driver installation (subject to availability)
- Software to make media work
- Data transfer to a Free Geek system ($20)
- Wireless devices without native driver (we'll try!)
Hardware
- Easy to install hardware from the store
- Printers from the store
- 3G/WiMax configuration
- Your computer
Stuff We Don't Support
- Windows
- Apple operating systems (OSX, etc.)
- WINE
- Home networking
- Consultation
- Anything you broke
- Systems not from Free Geek
- Hardware without available drivers
- Aesthetic concerns (loud, ugly, smells)
- Parts not from the thrift store
- Gross negligence on your part
Techs
Staff
Interns & Volunteers
(Look here for the support techs' calendar)
- Levi Scott has moved on to do bigger and better things but please check out his user page to see some awesome fixes!
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