Tech Support Intake Blurb

Tech Support Important Information

We provide free technical support on systems during the stipulated warranty period, provided that the original operating system (Xubuntu 12.04 or Ubuntu 10.04*) is still installed; and no major changes to the hardware have been made, Store bought systems are warrantied for 6 months (this does not apply to servers, non-Intel Macs, XBMC and Gaming Rigs - all of which are not covered by Tech Support).

After the original warranty period has elapsed, items will be supported on a pay-as-you-go basis for $10 an issue for 1 year - replacement hardware costs are extra. We can only help solve your tech support issues if the original operating system that came with your machine is still installed. Any systems which fall outside of the times listed above beyond this will be dealt with only at our discretion.

Tech Support Dropoff

By bringing an item to us you are agreeing to the policies laid out below.

• We take no responsibility for any item left outside our scheduled hours, or when the door is closed.
• We do not guarantee that we will be able to fix your computer.
• We do not replace machines out of warranty, or "on demand" in warranty.
• We take the following items only:
  • Computer/Desktop Towers
  • Laptops + Power supplies (if needed for troubleshooting)
  • Components purchased in the Free Geek thrift store that you want us to install.
• We will not take responsibility for anything else that we have not explicitly requested from you. This includes, but is not limited to: laptop bags, power cords, monitors, printers, keyboards, mice, CD's and DVD's and USB devices we are not installing. YOU LEAVE THESE ITEMS AT YOU OWN RISK AND WE RESERVE THE RIGHT TO DISPOSE OF THESE ITEMS AT ANY TIME UNLESS WE HAVE ASKED YOU TO LEAVE THEM.
• Free Geek reserves the right to deny support to customers who abuse the tech support privileges. Whenever possible, customers will be warned that further abuse will result in denial of support.
• These policies do not constitute any form of guarantee or indemnity. All items are left at your own risk.
• We reserve the right to refuse to work on a system, change the pricing structure, and/or change these policies at any time.

Tech Support Collection

Hours for collection are: Tuesday through Saturday, in between the hours of 12:00 - 5:45.

We require the yellow ticket that was issued to you when you dropped off your items, or a valid photo id, in order to collect items that were registered in our repair system.

Please make sure to collect all your personal items before leaving Free Geek.

Data Transfers and Backup

Tech Support can transfer data from your previous computer to a new computer purchased or adopted from Free Geek free of charge.

Data backups to DVD or external hard drive is also available for a fee. Please see current service pricing and conditions posted at the Tech Support intake desk.