Tech Support Orientation (for Admins/Staff)

Introduction

Cadets first shift will cover the following stuff.

Volunteer Agreement

<link to one, when it exists>

Lists, RT, and Database

• Add cadet to supporttechs@freegeek.org. Go to supporttechs admin page.
• Cadet much obtain an RT login
• Cadet must obtain Database Login

Attendance

You actually need to come in when you are scheduled. If you are late, you are to email or call in before your scheduled shift.

RT Training

• This is how you do it, do it

Database Training

• This will be a party

Procedure for Phone Calls

• Name
• Ubuntu?
• When acquired?
• Where acquired?
• RT ticket made

Intake Procedure for Drop Offs and Others

• Intake Form
• RT ticket
• Place on shelf with form

Hard Drives with No Home

Any hard drive floating around with some clear explanation of its purpose is to be handed to a key holder immediately.

General Support Guidelines

• What's covered and what's not (link)
• When its okay to go above and beyond
• When to charge people

Mean or Unreasonable People

• Cadets don't have to deal with them. That's what the coordinators are for.