Difference between revisions of "Tech Support Orientation (for Admins/Staff)"
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==Introduction== | ==Introduction== | ||
| + | Cadets first shift will cover the following stuff. | ||
==Volunteer Agreement== | ==Volunteer Agreement== | ||
| + | <link to one, when it exists> | ||
==Lists, RT, and Database== | ==Lists, RT, and Database== | ||
* Add cadet to supporttechs@freegeek.org. Go to [[lists.freegeek.org/admin/supporttechs]]. | * Add cadet to supporttechs@freegeek.org. Go to [[lists.freegeek.org/admin/supporttechs]]. | ||
| + | * Cadet much obtain an RT login | ||
| + | * Cadet must obtain Database Login | ||
| + | ==RT Training== | ||
| + | * This is how you do it, do it | ||
| + | ==Database Training== | ||
| + | * This will be a party | ||
==Procedure for Phone Calls== | ==Procedure for Phone Calls== | ||
* Name | * Name | ||
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==Mean or Unreasonable People== | ==Mean or Unreasonable People== | ||
* Cadets don't have to deal with them. That's what the coordinators are for. | * Cadets don't have to deal with them. That's what the coordinators are for. | ||
| + | [[Category: Tech Support]] | ||
Revision as of 23:59, 21 February 2010
Introduction
Cadets first shift will cover the following stuff.
Volunteer Agreement
<link to one, when it exists>
Lists, RT, and Database
- Add cadet to supporttechs@freegeek.org. Go to lists.freegeek.org/admin/supporttechs.
- Cadet much obtain an RT login
- Cadet must obtain Database Login
RT Training
- This is how you do it, do it
Database Training
- This will be a party
Procedure for Phone Calls
- Name
- Ubuntu?
- When acquired?
- Where acquired?
- RT ticket made
Intake Procedure for Drop Offs and Others
- Intake Form
- RT ticket
- Place on shelf with form
Hard Drives with No Home
Any hard drive floating around with some clear explanation of its purpose is to be handed to a key holder immediately.
General Support Guidelines
- What's covered and what's not (link)
- When its okay to go above and beyond
- When to charge people
Mean or Unreasonable People
- Cadets don't have to deal with them. That's what the coordinators are for.