Tech Support Orientation (for Admins/Staff)

Introduction

Cadets first shift will cover the following stuff.

Volunteer Agreement

<link to one, when it exists>

Lists, RT, and Database

• Add cadet to supporttechs@freegeek.org. Go to supporttechs admin page.
• Cadet much obtain an RT login
• Cadet must obtain Database Login

RT Training

• This is how you do it, do it

Database Training

• This will be a party

Procedure for Phone Calls

• Name
• Ubuntu?
• When acquired?
• Where acquired?
• RT ticket made

Intake Procedure for Drop Offs and Others

• Intake Form
• RT ticket
• Place on shelf with form

Hard Drives with No Home

Any hard drive floating around with some clear explanation of its purpose is to be handed to a key holder immediately.

General Support Guidelines

• What's covered and what's not (link)
• When its okay to go above and beyond
• When to charge people

Mean or Unreasonable People

• Cadets don't have to deal with them. That's what the coordinators are for.