Difference between revisions of "Tech Support Policy"
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| − | *We provide free Technical Support on systems for the warranty period, provided that the original Operating System (Ubuntu 10.04) is still installed and no major changes to the hardware have been made, | + | *We provide free Technical Support on systems for the warranty period, provided that the original Operating System (Ubuntu 10.04) is still installed and no major changes to the hardware have been made, Store brought systems are warrantied for 6 months. |
*After the warranty period boxes are supported on a pay-as-you-go basis for $10 an issue for 1 year. Hardware costs extra. We can only help solve your tech support issues if the original operating system that came with your machine is still installed. Any systems beyond this will be dealt with only at our discretion. we reserve the right to refuse to work on a system. | *After the warranty period boxes are supported on a pay-as-you-go basis for $10 an issue for 1 year. Hardware costs extra. We can only help solve your tech support issues if the original operating system that came with your machine is still installed. Any systems beyond this will be dealt with only at our discretion. we reserve the right to refuse to work on a system. | ||
*Free Geek Tech Support is available from Noon to 5.45 PM, Tuesday through Saturday wit hlunch time closing generally between 1 and 1.30pm. | *Free Geek Tech Support is available from Noon to 5.45 PM, Tuesday through Saturday wit hlunch time closing generally between 1 and 1.30pm. | ||
Revision as of 15:19, 16 November 2012
This is a page concerning a policy or procedure in development.
Once fleshed out, we'll consider it for adoption as official policy at Free Geek.
- We provide free Technical Support on systems for the warranty period, provided that the original Operating System (Ubuntu 10.04) is still installed and no major changes to the hardware have been made, Store brought systems are warrantied for 6 months.
- After the warranty period boxes are supported on a pay-as-you-go basis for $10 an issue for 1 year. Hardware costs extra. We can only help solve your tech support issues if the original operating system that came with your machine is still installed. Any systems beyond this will be dealt with only at our discretion. we reserve the right to refuse to work on a system.
- Free Geek Tech Support is available from Noon to 5.45 PM, Tuesday through Saturday wit hlunch time closing generally between 1 and 1.30pm.
- To receive tech support, be sure your computer is covered by our policy above, and do one of the following:
- Call (503)232-9350 and press option 6. If your call is not answered (you call outside of tech support hours, or the support techs are busy) please leave a message with your name, phone number, and a short description of your problem.
- Send an email to support@freegeek.org. Be sure to include contact information and a short description of the problems you’re experiencing.
- Stop in! We’d be happy to help you in person during Tech Support's open hours. You can also drop off your system at the Front Desk during Free Geek's open hours (Tuesday through Saturday, 10-6), provided that it is covered by our tech support policy above.
- More information can be found on the Tech Support Policy here.