Tech Support Wishlist

This page lists desired features, functions, and frivolities for Tech Support. Anything related to procedures, documentation, infrastructure, policies, or just general ideas or suggestions are welcome below. Please append your thoughts!

If would like to append your thoughts but find that you do not have an account, speak with a Tech Support staff person to get underway.

Infrastructure

• Decluttering!
• Pass-through Window
• Workstation toolboxes
• Data Recovery Rack (a la Disk Imagers found in Desktop and Laptop Build)
• Updated signage

Procedures

• Network backup script!
• Intake script!
• Ticket Lifespan Reports
• Workorder Quality Control

Policies

• Updated Terms of Service: Tech_Support_Policy (updated)
• Warranty Charts
• User profiles
• Documentation Schema (and reorganization)

Miscellany

• Music server!
• Paint job!
• Tech Support Mascot!