Thrift Store Policy

This is a page concerning a policy or procedure in development.
Once fleshed out, we'll consider it for adoption as official policy at Free Geek.

Thrift Store Policy: This policy addresses Thrift Store transactions and behavior.
List of Policies - Policy Development

Approval

• Body that set the policy(s) on [lists.freegeek_meeting_Minutes Date Adopted].

General Conduct Guidelines

Please look herefor generally acceptable behavior at Free Geek, including our store.

Discount Policy

Free Geek offers a 20% discount on all purchases made in the Free Geek Thrift Store to current, paid workers and to volunteers who have logged at least three hours in the past 30 days. Volunteer hours must be logged in the database before the time of the purchase. Discounts cannot be combined or applied retroactively. Persons other than the volunteer may not use a volunteers number to obtain a discount. Using another persons volunteer number to obtain a discount is prohibited and will result in being prohibited from shopping at the store. Discounts granted to other organizations and their volunteers will be by coupon only.

Return Policy

• Returns: In order to return an item, you must present your receipt at the time of return. The item must have original stickers attached, and must be returned in the same condition as originally sold. We do not offer refunds for any reason. In some circumstances, we do provide in-store credit, which is valid for a period of one year from the date of issue. We cannot provide duplicate copies of store credits; if you lose a store credit, you are out of luck.
• As-Is: Items sold "As-Is" will be labeled as such on the sales receipt. As-Is items cannot be exchanged or returned for any reason.
• 14-Day Exchange: Most items in the store are returnable for a period of 14 days from the date of purchase for in-store credit.
• 30-Day Warranty on LCD Monitors: LCD monitors may be returned for a period of 30 days from the date of purchase for in-store credit.
• 90-Day System Warranty: Systems are covered by our 90-Day System Warranty. Full text of our System Warranty is available on request in the Thrift Store, or online at: Dead Trees.

Tech Support General

• We provide Technical Support on systems for one year from the date of purchase, provided that the original Operating System (Ubuntu 8.04) is still installed and no major changes to the hardware have been made.
• Systems purchased in the store are supported on a pay-as-you-go basis for $10 an issue. Hardware costs extra. We can only help solve your tech support issues if the original operating system that came with your machine is still installed.
• Free Geek Tech Support is available from Noon to 6 PM, Tuesday through Saturday.
• To receive tech support, be sure your computer is covered by our policy above, and do one of the following:
  • Call (503)232-9350 and press option 5. If your call is not answered (you call outside of tech support hours, or the support techs are busy) please leave a message with your name, phone number, and a short description of your problem.
  • Send an email to support@freegeek.org. Be sure to include contact information and a short description of the problems you’re experiencing.
  • Stop in! We’d be happy to help you in person during Tech Support's open hours. You can also drop off your system at the Front Desk during Free Geek's open hours (Tuesday through Saturday, 11-7), provided that it is covered by our tech support policy above.
• More information can be found on the Tech Support Policy here.

Holds Policy

Sorry, but no. We don't take partial payment for anything. We take cash, and Mastercard and Visa with a $5 minimum. In general we do not make exceptions to this rule. In some extreme cases an individual staff member or volunteer may decide to set something aside while a customer runs to get cash from the bank. In this case, the item will be placed in the designated area for holds, with a note regarding who will be coming back for it and when. If the customer does not return for the item within the time frame they originally noted (e.g. one hour) it will be placed back on the shelf for sale.

Notes

• Check out this page for some history on wording.