Thrift Store Policy

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Revision as of 13:30, 18 September 2009 by Luiz (talk | contribs) (add link to gen conduct guidelines)
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General Conduct Guidelines

Please look [here]for generally acceptable behavior at Free Geek, including our store.

Other Languages

Please also see Thrift Store Policy - Русский.

Discount Policy

Volunteers who have recorded at least 4 hours in the past 90 days get a 50% discount on donated parts. They also get a 10% discount on items (such as t-shirts and stickers) that were not donated.

Persons other than the volunteer and his immediate family may not use the volunteer's number to get a discount in the store. Using another persons volunteer number to obtain a discount is prohibited and may result in revocation of your discount or being disallowed entry to the store.

  • Card-carrying PAWC members get a 25% discount
  • Card-carrying People's Co-op members get a 25% discount
  • KBOO's engineer gets a 25% discount
  • City Bikes (reciprocal) 25% discount

Other organizations don't get discounts, but may apply for a hardware grant by going to our grants web page.


We reserve the right to refuse service to anyone, and may discontinue a discount at any time if we suspect the volunteer is using their discount as a reseller. Volunteer discounts are a privilege we extend to volunteers, not a right. Please do not abuse this privilege. Additionally, the Sales Coordinator may, with the approval of staff, impose monthly and daily purchasing limits on discounted items. Please see the Store Sales of Rarer and Valuable Items (En español) list for items that may be affected.

Return Policy

NO REFUNDS. WE DO NOT GIVE MONEY BACK

  • If we sell you an exchangable item (not as is) that does not work, and we decide we are at

fault, we will compensate you in some other way, usually an exchange for an equivalent item (if we have one) or a store credit (if we do not).

YOU MUST HAVE A RECEIPT, AND YOU MUST RETURN THE NON-FUNCTIONING ITEM WITHIN ONE WEEK.

  • You have one week to decide if stuff works and to get it back to us.

Please do hang on to the receipt, and leave any gizmo stickers on the item in question.

YOU ARE RESPONSIBLE FOR KNOWING WHAT YOU HAVE AND WHAT YOU NEED

  • We will help as much as we can in determining what you need, but it's your responsibility to find out what you have and what it will work with. If you buy the wrong stuff and it's a simple swap out for a common item of similar value we will be happy to exchange it but this isn't always possible. As with everything, this must be done within 7 days.

"AS IS" MEANS NO EXCHANGES (OR RETURNS)

  • If a device or gizmo is marked "AS IS" or "UNTESTED" the sale is final. It means we do not have the desire or ability to test the gizmo in question. The price will reflect the items status (i.e., very cheap).


Desktops and Laptops

We will support the complete linux systems we sell if you have not significantly modified the operating system or hardware. Trivial tech support issues are often handled at no cost. Other tech support issues cost $10 per issue. If it is determined within 30 days that the box is DOA or is failing catastrophically we will exchange it for a similar system. ONCE YOU INSTALL WINDOWS (OR ANY OTHER OPERATING SYSTEM) ON ONE OF OUR MACHINES ANY WARRANTY IS VOIDED. THIS MEANS NO EXCHANGE FOR ANOTHER SYSTEM AND NO TECH SUPPORT. If you must install windows on one of our store boxes please determine that there is nothing physically wrong with the machine before you delete our operating system-and your recourse.

Regulaciones de La Tienda De Freegeek

Polisas de Descuento

Voluntarios quienes tienen mas de 4 horas de servicio voluntario en FreeGeek durante 90 dias atras, pueden obtener un 50% de descuento en electronicos donados.

Personas que no son voluntarios, o familias de voluntarios no pueden obtener descuento de la Tienda FreeGeek.

  • Mienbros de PAWC pueden obtener el 25% de descuento.
  • Mienbros de People's Co-op pueden obtener el 25% de descuento.

Organizaciones no tienen descuentos, sin embargo, pueden aplicar para Hardware Grant en la siguiente pagina de internet (http://www.freegeek.org/grants.php).

  • Ecepciones: KBOO Community Radio podria obtener un descuento despues de tratar con la persona indicada en la Tienda de FreeGeek.

Nosotros reservamos los derechos a negar los servicios de la tienda a cualquier persona, y tambien tenemos el derecho de cancelar cualquier tipo de descuento a cualquier hora si suspechamos que el veneficiario de los descuentos esta usando el descuento para revender los productos.

Polisas De Re-Enbolso

No Regresamos Dinero en Efectivo.

  • Si nosotros le vendemos algo que no sirve, y nosotros decidimos que es nuestra culpa, nosotros de daremos otra cosa a cambio o equivalente al mismo credito que a sido regresado a la tieda.

Usted debera contar con su recibo, y devera regresar el producto antes de 7 dias.

  • Usted tiene una semana para decidir si su producto le funciona, o tiene una semana para regresarlo.


Nosotros no garantizamos que los productos que vendemos sirvan exactamente para sus usos deceados. Usted es responsable para elejir sus productos y para que los necesita.

  • Nosotros podemos ayudar en lo que solo podemos ayudar para que usted pueda conseguir el producto adecuado, pero es resposabilidad del comprador al decidir por que obtar al comprar.
  • Si usted por error compro lo que no deceaba, pero es un objeto muy comum y con un precio similar, estamos despuestos a cambiarle aun no siempre es posible hacer este tipo de cambios.

Sin examinar, a como es, no regresos de efectivo.

  • Si algun aparato esta marcado SIN EXAMINAR, A COMO ES, eso es precio final del producto.
  • Nosotros vendemos esos productos de esta manera por que no tenemos una forma para examinar el producto.
  • El precio reflejara el estado del producto, no sabemos si este funciona, es por que no queremos saber de este, es barato, y no queremos ver ese producto otra vez.

TENGA USTED EN CUENTA SI USTED COMPRA UN PRODUCTO DE ESTA CUALIDAD.


Polisas Sobre Productos Especificos. Systems

Nosotros apoyamos completamente el Sistema Operativo LINUX que vendemos. Si usted no modifica este sistema, usted tiene la posibilidad de tener respaldo gratis a nuestro soporte technico. Si el sistema que le vendamos por alguna razon tiene defectos o asi lo determina la persona indicada en nuestra tienda, nosotros le cambiaremos por otro sistema con precio y cualidad similar. Usted tambien puede obtener soporte technico al comprar un boleto en la Tienda de FreeGeek.

UNA VEZ USTED INSTALA EL SISTEMA DE WINDOWS EN NUESTROS SISTEMAS, TODA LA GARANTIA ES TERMINADA. Si usted quisiera instalar WINDOWS, asegurese que todo este bien, pues una ves usted borra el sitema LINUX, usted no podra tener soporte technico.


Printers

We will exchange for an equivalent printer within one week of purchase. If we are unsure of the cause of the problem, i.e. our machine or your drivers, we may retest the printer in question with our test protocols.

Monitors

Exchange without question within one week of purchase with receipt.

Motherboards and Cards

At the discretion of the coordinators. $10 or under and we have it in stock-straight exchange without question, the first time. If it's a higher end board, or you bring us back several in a row with the same problem, we may retest it in order to determine if the board was faulty when we sent it out or has been abused through ignorance or negligence.

Holds Policy

Sorry, but no. We don't take partial payment for anything. We take cash, and now Mastercard and Visa. The only exception to this rule is if someone needs to go to the bank to get cash, or if they are driving over *right now* to get the product. In both cases, a note must be placed on the item indicating who is coming for the item and a time after which it is for sale to anyone.

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