Training Guide for Jessica
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We now use an orientation list (paper copy to live in HR file):
http://wiki.freegeek.org/index.php/Front_Desk_Orientation_List
and daily checklists (laminated at the front):
http://wiki.freegeek.org/index.php/Donor_Desk_Checklist
http://wiki.freegeek.org/index.php/Volunteer_Desk_Checklist
Training Jessica at Front Desk
Checklist
This can be used as a checklist for orienting front desk interns. To check off a subject that has been covered just intitial it with four ~ in a row.
- Trainers
- E-Beth's sig: Elizabeth 09:51, 7 August 2007 (PDT)
kathie Kathie 09:56, 7 August 2007 (PDT) Dana 15:16, 31 October 2007 (PDT)
Wiki
- How to utilize articles under the Front Desk category.
- Answering the phone Dana 13:26, 25 October 2007 (PDT)
- Checking the checks Dana 13:26, 25 October 2007 (PDT)
- Data Entry Dana 13:26, 25 October 2007 (PDT)
- Donation Receipt Dana 13:26, 25 October 2007 (PDT)
- Email lists Dana 15:14, 31 October 2007 (PDT)
- FAQ for phone call response Dana 12:38, 14 November 2007 (PST)
- Free Geek FAQ Dana 12:38, 14 November 2007 (PST)
- Front Desk Dana 12:38, 14 November 2007 (PST)
- Handling Corporate Donations at Receiving Dana 12:38, 14 November 2007 (PST)
- Information on how to get tech support Dana 12:38, 14 November 2007 (PST)
- Invoicing Donors Dana 12:38, 14 November 2007 (PST)
- Opening and closing out the till Dana 12:38, 14 November 2007 (PST)
- Phone System Howto Dana 12:38, 14 November 2007 (PST)
- Printing from the Front Desk Dana 12:38, 14 November 2007 (PST)
- Processing Monetary Donations Dana 12:38, 14 November 2007 (PST)
- Receiving Calendar Dana 12:38, 14 November 2007 (PST)
- Regularly Scheduled Tour Guides Dana 12:38, 14 November 2007 (PST)
- Reimbursement for mileage Dana 12:38, 14 November 2007 (PST)
- Sick Friend Letters Dana 12:38, 14 November 2007 (PST)
- Volunteer Cashiers Policy Dana 12:38, 14 November 2007 (PST)
- How to edit and create wiki pages
Beyond the wiki: the rest of these tasks will be taught hands on
This is also a checklist
Phones
- Phone functions, paging and transferring calls.
- Checking the messages:
- Front Desk mailbox.
- General mailbox.
- Q-west mailbox.
Scheduling volunteers
- Build (explain terms such as pre-build and build workshop, self scheduling for build workshop volunteers, ect.) Elizabeth 13:27, 31 October 2007 (PDT)
- Adoption (group scheduling, one person per line, ect.) Elizabeth 13:27, 31 October 2007 (PDT)
- Receiving calendar. Elizabeth 13:27, 31 October 2007 (PDT)
Recording things in the database
Printing
-Printing from Deadtrees.
Cashing out and counting till and other tillish stuff
- Pre-opening till count and paperwork.
- Closing till count.
- Searching for mistakes.
- Credit Card machine.
- IOUs and Reimbursements.
Email-Lists public and private
- Staff. Elizabeth 13:38, 31 October 2007 (PDT)
- Committee. On the wiki at Standing Staff Committees Elizabeth 13:38, 31 October 2007 (PDT)
- Public lists: http://lists.freegeek.org/listinfo/ Elizabeth 13:38, 31 October 2007 (PDT)
Website Applications
website extensions for applications such as www.freegeek.org
- /grants.
- /internships.
- /wishlist.
- /roomuse.
Documentation
- Build Status Sheets.
- Borrow Book.
Signing up Volunteers after tour
- Builders.
- Adopters.
- Processing community service volunteers (Mult Co Court and others)
Other
It is also important to orient people with the organization and culture of Free Geek. A few ways of doing this are:
- Introduce the new intern or volunteer to everyone and explain what it is that each staff member or core volunteer does.
- Explain the unique structure of Free Geek including the role of council, the board, staff and committees.
- Communication-what is the particular norm for different groups relaying information
- Making reminder calls
- Room use calendar,