Difference between revisions of "Training guide for Jacob"

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(jacob's training)
 
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==Checklist==
 
==Checklist==
This can be used as a checklist for orienting front desk interns. To check off a subject that has been covered just initial it with four ~ in a row.  
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This can be used as a checklist for orienting front desk interns. To check off a subject that has been covered just initial it with four ~ in a row. [[User:Jacob|Jacob]] 17:30, 18 March 2008 (PDT)
 
;Trainers:
 
;Trainers:
 
*Dana [[User:Dana|Dana]] 16:53, 18 March 2008 (PDT)
 
*Dana [[User:Dana|Dana]] 16:53, 18 March 2008 (PDT)
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:*[[Sick Friend Letters]]  
 
:*[[Sick Friend Letters]]  
 
:*[[Volunteer Cashiers Policy]]  
 
:*[[Volunteer Cashiers Policy]]  
:*[[How to edit and create wiki pages]]  
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:*[[How to edit and create wiki pages]]
  
 
==Beyond the wiki: the rest of these tasks will be taught hands on==
 
==Beyond the wiki: the rest of these tasks will be taught hands on==

Revision as of 16:30, 18 March 2008

Jacob's Training for the front desk

Checklist

This can be used as a checklist for orienting front desk interns. To check off a subject that has been covered just initial it with four ~ in a row. Jacob 17:30, 18 March 2008 (PDT)

Trainers
  • Dana Dana 16:53, 18 March 2008 (PDT)
  • Mary Kate
  • Shawn

Wiki

  • How to utilize articles under the Front Desk category.

Beyond the wiki: the rest of these tasks will be taught hands on

This is also a checklist

Phones

  • Phone functions, paging and transferring calls.
  • Checking the messages:
  • Front Desk mailbox.
  • General mailbox.
  • Q-west mailbox.

Scheduling volunteers

  • Build (explain terms such as pre-build and build workshop, self scheduling for build workshop volunteers, ect.)
  • Adoption (group scheduling, one person per line, ect.)
  • Receiving calendar.

Recording things in the database

  • Dispersement
  • Hours
  • Recycling Systems-eval tally sheets
  • Donations
  • Contacts

Printing

-Printing from Deadtrees.

Cashing out and counting till and other tillish stuff

  • Pre-opening till count and paperwork.
  • Closing till count.
  • Searching for mistakes.
  • Credit Card machine.
  • IOUs and Reimbursements.

Email-Lists public and private

Website Applications

website extensions for applications such as www.freegeek.org

  • /grants.
  • /internships.
  • /wishlist.
  • /roomuse.

Documentation

  • Build Status Sheets.
  • Borrow Book.

Signing up Volunteers after tour

  • Builders.
  • Adopters.
    • Processing community service volunteers (Mult Co Court and others)

Other

It is also important to orient people with the organization and culture of Free Geek. A few ways of doing this are:

  • Introduce the new intern or volunteer to everyone and explain what it is that each staff member or core volunteer does.
  • Explain the unique structure of Free Geek including the role of council, the board, staff and committees.
  • Communication-what is the particular norm for different groups relaying information
  • Making reminder calls
  • Room use calendar,