User:Cliff/SDA Staff Responsibilities

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Always Remember: Supporting Hardware Testing volunteers is our number one priority as staff instructors! This means:

  • Welcoming incoming volunteers at the beginning of the shift
  • Introducing yourself to volunteers you haven't met before, or whose names you don't remember
  • Giving volunteers choices about the kind of work they want to do that day, based on HT's needs, when possible
    • Appropriately engage each volunteer in an appropriate task, trying to get all tasks covered
    • Which volunteers are present during your shift? What are their strengths and weaknesses? Do they want to learn something new? Match up their interests with priority tasks
  • Teaching volunteers how to test different kinds of gizmos, based on their interest, or facilitating another volunteer to teach them (as appropriate)
  • Making them aware of their resources, *especially* our documentation, but also Google, the FG wiki, other volunteers, and you!
  • Being available for any questions that they may have
  • Remaining patient and friendly while maintaining good boundaries
  • Providing volunteers opportunities to work on special projects, as is needed and appropriate
  • Be sure to thank volunteers for their work as they leave


Oversight Checklist

Beginning of Shift

  • Check meetingwords.com/whiteboard
  • Prioritize tasks based on current stock, Store and Build needs - and update the white board
  • Welcome volunteers and direct them to prioritized tasks
  • Hard Drives - swap tested drives, load drives to be wiped
  • Remember to delegate! But if no volunteers are available:
    • Swap RAM
    • Sort Incoming
    • Sort boxes of power supplies that come from Receiving, routing them to other areas
    • Sort small Hard Drive Lock Box into big Hard Drive Lock Box

During Shift

  • Be available to answer volunteers' questions and to support their endeavors
  • Hard drive testing:
    • Pull and label all tested hard drives. Recycle the failed ones.
    • Stock all the machines. Your goal is to keep TARDIS as free of unwiped hard drives as much as you can.
    • Repair failed machines as necessary
    • REPORT PROBLEMS WITH MACHINES WHEN THEY HAPPEN (either to those with the know-how to fix 'em or in RT)
    • Remember to never leave unwiped drives unattended anywhere in Hardware Testing

End of Shift

  • Make sure volunteers clean up their areas and that the area is neat and organized for the next shift
    • This includes emptying all yellow recycling bins - make sure all volunteers are familiar with this process!
    • This also includes taking destroyed hard drives to Recycling when the bin is full or close to full
  • Make sure that all wiped hard drives are brought to TARDIS and sorted according to size (empty green bin!)






End of Day

  • Lock up all hard drives - remember to check Store Returns bin & Incoming shelves
  • Put away testing equipment
  • Set up hard drives to test over night, but not on the weekend/holidays
  • Load RAM to be started the next morning (unless a volunteer did it)
  • Turn off all unused computers and LCD monitors
  • Empty small Lock Box into big Lock Box and make sure it is locked
  • Make sure TARDIS is locked - BOTH LOCKS

.

End of Week

  • Shutdown any hard drives that are still running & return them to the big Lock Box
  • Turn off the TARDIS's ceiling fan

Hardware Testing Tasks

  • Power Supply Sorting
  • Card Sorting
  • Hard Drive Testing - Instructor Only
  • External Hard Drive Enclosure Testing
  • External Optical Drive Testing
  • RAM Testing
  • Motherboard Testing
  • Processor Testing
  • Video Card Testing
  • Network Testing
  • Wireless Keyboard & Mice Testing
  • Wireless Cards - PCI and laptop PC Bus
  • Empty Recycling Bins