User:Koopa/Front Desk Training Guide

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This page has been requested to be deleted.
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Whenever possible, could an Admin please remove this page?

We now use an orientation list:

and daily checklists:

Valerie 21:27, 13 March 2010 (UTC)


Training for the front desk

This template should be copied to a new page each time there is a new staff person or core volunteer wanting to learn the front desk.


This can be used as a checklist for orienting front desk interns. To check off a subject that has been covered just initial it with four ~ in a row.

  • E-Beth's sig: Elizabeth 09:51, 7 August 2007 (PDT)

kathie Kathie 09:56, 7 August 2007 (PDT)


  • How to utilize articles under the Front Desk category.

Beyond the wiki: the rest of these tasks will be taught hands on

This is also a checklist


  • Phone functions, paging and transferring calls. Elizabeth 15:29, 30 October 2007 (PDT)
  • Checking the messages: Koopa 16:07, 30 October 2007 (PDT)
  • Front Desk mailbox.
  • General mailbox.
  • Q-west mailbox.

Scheduling volunteers

  • Build (explain terms such as pre-build and build workshop, self scheduling for build workshop volunteers, ect.) Elizabeth 14:51, 27 October 2007 (PDT)
  • Adoption (group scheduling, one person per line, ect.) Elizabeth 15:25, 27 October 2007 (PDT)
  • Receiving calendar. Elizabeth 15:25, 27 October 2007 (PDT)

Recording things in the database

  • Dispersement Elizabeth 16:18, 27 October 2007 (PDT)

(explain two hr for one hour worked jobs like monitor testing and cleaning)

  • Donations Elizabeth 16:18, 27 October 2007 (PDT)
  • Hours Elizabeth 14:49, 27 October 2007 (PDT)


-Printing from Deadtrees. Elizabeth 16:02, 27 October 2007 (PDT)

Cashing out and counting till and other tillish stuff

  • Pre-opening till count and paperwork.
  • Closing till count.
  • Searching for mistakes.
  • Credit Card machine.
  • IOUs and Reimbursements. Elizabeth 15:36, 30 October 2007 (PDT)

Email-Lists public and private

Website Applications

website extensions for applications such as

  • /grants. Elizabeth 15:49, 30 October 2007 (PDT)
  • /internships. Elizabeth 15:49, 30 October 2007 (PDT)
  • /wishlist. Elizabeth 15:49, 30 October 2007 (PDT)
  • /roomuse. Elizabeth 15:49, 30 October 2007 (PDT)


  • Build Status Sheets. Elizabeth 15:49, 30 October 2007 (PDT)
  • Borrow Book. Elizabeth 15:56, 30 October 2007 (PDT)

Signing up Volunteers after tour

  • Builders.
  • Adopters.
    • Processing community service volunteers (Mult Co Court and others)


It is also important to orient people with the organization and culture of Free Geek. A few ways of doing this are:

  • Introduce the new intern or volunteer to everyone and explain what it is that each staff member or core volunteer does.
  • Explain the unique structure of Free Geek including the role of council, the board, staff and committees.
  • Communication-what is the particular norm for different groups relaying information
  • Making reminder calls
  • Room use calendar,