Difference between revisions of "Volunteer@"

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Volunteer at freegeek.org is the email list for those people who are interested in volunteering at Free Geek.  Unfortunately, since many prospective volunteers include their personal information in their emails, the archives aren't available for public consumption.  If you're interested in joining the list, please speak with Shawn or Laurel.
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Volunteer at freegeek.org is the email list for those people who are interested in volunteering at Free Geek.  Unfortunately, since many prospective volunteers include their personal information in their emails, the archives aren't available for public consumption.  If you're interested in joining the list, please speak with Shawn.
  
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Below you'll find a rough guide for how to answer emails from prospective volunteers who contact us through volunteer@.  We have it thanks to our illustrious volunteer, Eliza.
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Below you'll find a rough guide for how to answer emails from prospective volunteers who contact us through volunteer@.  We have it thanks to our illustrious volunteer, Eliza.  Many answers involve using form responses, either the [[General Form Response]] or the [[Build Form Response]].
  
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-----
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==How to Answer Volunteer FAQs on the volunteer@ email list==
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<h1>How to Answer Volunteer FAQs on the volunteer@ email list</h1>
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This guide should help you answer general questions by prospective volunteers received via volunteer@freegeek.org.
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<p>This guide should help you answer general questions by prospective volunteers received via volunteer@freegeek.org.</p>
 
  
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<h1>Quick Guide</h1>
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The general format is thus:
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<ul>
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# Personalized response (pick one below!)
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<li>Be enthusiastic and welcoming when responding to prospective volunteers!</li>
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# Form response, either:
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<li><u>Using Form Responses:</u> Feel free to cut and paste from past answers and from the Form Responses, but don't be too blatant about the fact that you're sending them a form letter. In general, it's nice to start with a personalized welcoming note, and then say something like "see below for more information," and then paste in the appropriate form.</li>
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#* [[General Form Response]], or
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<li>When trying to figure out the appropriate program to recommend to someone who says they want to earn a free computer, the main thing to figure out is if they're in a hurry or not. Adoption has a wait list, but takes less time to complete. But if they're really into learning about the hardware, you should recommend the Build program. As a third option, they could get on the wait list for the adoption program, but fill their required 24 hours doing Build tasks. Just a thought.</li>
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#* [[Build Form Response]]
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</ul>
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# Copy of person's original email
  
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<h1>Detailed Instructions</h1>
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Don't forget to CC: the volunteer@ email list!
  
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<p>Below are some questions frequently asked of <u>Volunteer@freegeek.org</u> and help answering them.</p>
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==Things to Remember==
 +
* Be enthusiastic and welcoming when responding to prospective volunteers!
 +
* If you feel stumped as to how to answer someone, check the answers below. Still stumped?  Check the [[Free Geek FAQ]].
 +
* ''Using Form Responses:'' Feel free to cut and paste from past answers and from the Form Responses, but don't be too blatant about the fact that you're sending them a form letter. In general, it's nice to start with a personalized welcoming note, and then say something like "see below for more information," and then paste in the appropriate form.
 +
* When trying to figure out the appropriate program to recommend to someone who says they want to earn a free computer, the main thing to figure out is if they're in a hurry or not. Adoption has a wait list, but takes less time to complete. But if they're really into learning about the hardware, you should recommend the Build program. As a third option, they could get on the wait list for the adoption program, but fill their required 24 hours doing Build tasks. Just a thought.
  
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<h2>General Questions</h2>
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==Example answers==
  
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<p><strong>Q. How do I earn a free computer/freekbox?</strong></p>
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Below are some questions frequently asked of volunteer@ and help answering them.
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<p>A. Start with a nice greeting, and then give them the general form answer explaining FG's programs: "Hi there, I think you'll find the info you need below. If you have more questions, feel free to write back!" (Link to form 1)</p>
 
  
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<p><strong>Q. Can I participate in the build program even though I have no experience with computers?</strong></p>
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===General Questions===
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<p>A. A great response from Shawn/Laurel: "Oh fear not, ye computer novices. Free Geek has taken a pledge to assist the knowledge-hungry in navigating the labyrinth of hardware and Linux software that we inhabit."</p>
 
  
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<p><strong>Q. How do I get started immediately?</strong></p>
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;Q. How do I earn a free computer/freekbox?
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<p>A. Come in at 6pm tonight (or for any tour at noon or 6pm Tuesday through Saturday) for a tour! We'll sign you up for the program after that.</p>
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:A. Start with a nice greeting, and then give them the general form answer explaining FG's programs: "Hi there, I think you'll find the info you need below. If you have more questions, feel free to write back!" [[General Form Response]]
  
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<p><strong>Q. What hours can I volunteer?</strong></p>
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;Q. Can I participate in the build program even though I have no experience with computers?
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<p>A. Our volunteer hours are all the hours we're open, Tu-Sa 11-7.</p>
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:A. A great response from Shawn/Laurel: "Oh fear not, ye computer novices. Free Geek has taken a pledge to assist the knowledge-hungry in navigating the labyrinth of hardware and Linux software that we inhabit."
  
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<p><strong>Q. How long is the build program, and is there a waiting list for it?</strong></p>
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;Q. How do I get started immediately?
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<p>A. To join the program, just come down for a tour, which we offer at noon and 6pm every day Tuesday through Saturday. We'll sign you up after the tour.  There's no waiting list to join the build program. It takes as long as it takes you to build and quality control at least 5 computers (usually 60-80 hours). Read on for more information!</p>
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:A. Come in at 4pm tonight (or for any tour at 11am or 4pm Tuesday through Saturday) for a tour! We'll sign you up for the program after that.
  
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<p>(Paste in Form 2)</p>
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;Q. What hours can I volunteer?
 +
:A. Our volunteer hours are all the hours we're open, Tu-Sa 10-6.
  
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<p><strong>Q. Can you help me get job experience working with computers?</strong></p>
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;Q. How long is the build program?
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<p>A. To get some job experience, it would be a good idea for you to join our Build Program. Once you've completed the Build Program, you might want to look into becoming a Build Instructor. Read on to find out more about our Build Program and find out how to volunteer (your first step is to take a tour!).
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:A. To join the program, just come down for a tour, which we offer at 11am and 4pm every day Tuesday through Saturday. We'll sign you up after the tour. It takes as long as it takes you to build at least 6 and quality control at least 4 computers (usually 60-80 hours). Read on for more information!
  
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Thanks again for your interest, and I hope to see you around these parts soon,
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:[[Build Form Response]]
  
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(Paste in Form 2)</p>
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;Q. Can you help me get job experience working with computers?
 +
:A. To get some job experience, it would be a good idea for you to join our Build Program. Once you've completed the Build Program, you might want to look into becoming a Build Instructor. Read on to find out more about our Build Program and find out how to volunteer (your first step is to take a tour!).
  
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<p><strong>Q. Can I reschedule my volunteer time via email?</strong></p>
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:Thanks again for your interest, and I hope to see you around these parts soon,
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<p>A. Sure! It's usually easier by phone, as the schedule is a physical item that's updated frequently, but we can do it by email as well. When would you like to come in? (You might want to pick a few days/times, as the eval schedule can get full quickly. Also; will you be working together at one station, or individually at two different stations?) Thanks for letting us know.</p>
 
  
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<p><strong>Q. Any mention of a case worker by volunteer.</strong></p>
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:[[Build Form Response]]
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<p>A. I know that's not a question, but it's something to watch out for in emails from prospective volunteers. Appropriate response: "You mentioned in one of your emails that you had a case worker. Is there any contact information, information about your situation or terms of your volunteer time that we need to know?" </p>
 
  
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<p><strong>Q. How can I learn about Linux?</strong></p>
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;Q. Can I reschedule my volunteer time via email?
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<p>It sounds like you'd be a great candidate for our Build Program (the best of our programs for volunteers who'd like to learn about Linux), where you'll be introduced to basic command line and learn about how the operating system interacts with the hardware. In the adoption program, participants get an introduction to user-end Linux (everyday, GUI-based use) in their Adoption class. But we don't yet have a general-purpose Linux intro.</p>
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:A. Sure! It's usually easier by phone, as the schedule is a physical item that's updated frequently, but we can do it by email as well. When would you like to come in? (You might want to pick a few days/times, as the eval schedule can get full quickly. Also; will you be working together at one station, or individually at two different stations?) Thanks for letting us know.
  
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<p>To get started, you should come down for a tour at noon or 6pm, any day Tuesday through Saturday. After the tour, we'll sign you up for the program and schedule your first volunteer shift. Read on below for more information about the program.</p>
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;Q. Any mention of a case worker by volunteer.
 +
:A. I know that's not a question, but it's something to watch out for in emails from prospective volunteers. Let Shawn answer these.
  
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<p>(Paste in Form 2)</p>
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;Q. How can I learn about Linux?
 +
:It sounds like you'd be a great candidate for our Build Program (the best of our programs for volunteers who'd like to learn about Linux), where you'll be introduced to basic command line and learn about how the operating system interacts with the hardware. In the adoption program, participants get an introduction to user-end Linux (everyday, GUI-based use) in their Adoption class. But we don't yet have a general-purpose Linux intro.
  
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<p><strong>Q. I know a little bit about the insides of computers already, though nothing about Linux. What kind of volunteer opportunities do you have for me?</strong></p>
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:To get started, you should come down for a tour at noon or 5pm, any day Tuesday through Saturday. After the tour, we'll sign you up for the program and schedule your first volunteer shift. Read on below for more information about the program.
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<p>A. Since you have a bit of computer experience and are interested in learning more about Linux, I'd suggest you join the build program here at Free Geek. You'll fill in any gaps you have concerning hardware and learn a bit about the command line and Debian Linux. For information on how to get started, please read on.</p>
 
  
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<p>(Paste in Form 2)</p>
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:[[Build Form Response]]
  
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<p><strong>Q. I'm a current volunteer. How can I teach a class?</strong></p>
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;Q. I know a little bit about the insides of computers already, though nothing about Linux. What kind of volunteer opportunities do you have for me?
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<p>A. Are you interested in teaching kids? If so, you may also want to talk with Liane, the coordinator for the Computers for Kids program. What sort of classes are you interested in teaching? Some of the C for K kids go though a more instruction-oriented version of the build program, so if you become familiar with the build program, you can be very helpful in that aspect of the program. There's also ongoing need for people to teach "Freekbox Adoption" classes, which we offer to computer recipients, whether that's via C for K, the regular adoption program, the build program, or a grant. It's a very basic computer-use program, but we're looking to expand our range of offerings soon, so maybe you'd like to get familiar with what we do already and help us develop our newer curriculum? Options are limited only by the time you're willing to give the project!</p>
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:A. Since you have a bit of computer experience and are interested in learning more about Linux, I'd suggest you join the build program here at Free Geek. You'll fill in any gaps you have concerning hardware and learn a bit about the command line and Debian Linux. For information on how to get started, please read on.
  
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<p><strong>Q. After I earn my free computer, can I load MS OS on instead?</strong></p>
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:[[Build Form Response]]
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<p>A. You're welcome to install Windows onto your computer if you like, but please be aware that after you've done this, we are no longer able to give you any tech support on your earned computer.  Please read on for more information on the Adoption Program and volunteering at Free Geek.</p>
 
  
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<p>(Paste in Form 1)</p>
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;Q. I'm a current volunteer. How can I teach a class?
 +
:A. There's an ongoing need for people to teach "Freekbox Adoption" classes, which we offer to computer recipients, whether that's via C for K, the regular adoption program, the build program, or a grant. It's a very basic computer-use program, but we're looking to expand our range of offerings soon, so maybe you'd like to get familiar with what we do already and help us develop our newer curriculum? Options are limited only by the time you're willing to give the project!
  
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<p><strong>Q. Can I start volunteering in the Build program immediately after the tour?</strong></p>
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:''Please CC: the Education Coordinator (Michael right now) on these so he can get back to them.''
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<p>A. Generally, after the tour, we sign new builders up for their first volunteer shift. If you don't mind waiting a few days after taking the tour to volunteer, we'd rather sign you up that way (to be fair to other volunteers). If you're in a rush, you can just call and sign up for Card and Motherboard Sorting. The tour is mandatory, though -- it's our only volunteer orientation. The tour is also where we'll enter your name into our database so you can be on the record. I hope I've answered your questions, and I hope to see you soon!</p>
 
  
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<p><strong>Q. I would like to join the build program, but I'm coming from far away and I need a flexible schedule. Can you accomdate me?</strong></p>
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;Q. After I earn my free computer, can I load MS OS on instead?
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<p>A. Scheduling is pretty flexible. The build curriculum is separated into five segments: card and motherboard sorting, system evaluation, command line for Linux, build workshops, and advanced testing. Card/mobo sorting, system evaluation, and advanced testing are all quite flexible in their scheduling: tell us when you'd like to come in, and usually we can accommodate that (although we'd prefer if you came at 11am or 3pm to start your shift).  
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:A. You're welcome to install Windows onto your computer if you like, but please be aware that after you've done this, we are no longer able to give you any tech support on your earned computer.  Please read on for more information on the Adoption Program and volunteering at Free Geek.
  
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Build workshops are offered from 11:30 to 3pm and 3:30 to 7pm every day Tuesday through Saturday (except we don't offer a Friday evening class right now). The command line class is offered every Tuesday from noon to 1, and the second and fourth Wednesday of every month from 6 to 7 pm.
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:[[General Form Response]]
  
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You can sign up for any of these shifts by phone. Something to be aware of is that shifts/workshops are often booked up to 2 weeks out.
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;Q. Can I start volunteering in the Build program immediately after the tour?
 +
:A. Generally, after the tour, we sign new builders up for their first volunteer shift. If you don't mind waiting a few days after taking the tour to volunteer, we'd rather sign you up that way (to be fair to other volunteers). If you're in a rush, you can just call and sign up for Card and Motherboard Sorting. The tour is mandatory, though -- it's our only volunteer orientation. The tour is also where we'll enter your name into our database so you can be on the record. I hope I've answered your questions, and I hope to see you soon!
  
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<p>Please read on to find out more about the Build Program, and I hope I've answered your questions.</p>
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;Q. I would like to join the build program, but I'm coming from far away and I need a flexible schedule. Can you accomdate me?
 +
:A. Scheduling is pretty flexible. The build curriculum is separated into five segments: card and motherboard sorting, system evaluation, command line for Linux, build workshops, and advanced testing. Card/mobo sorting, system evaluation, and advanced testing are all quite flexible in their scheduling: tell us when you'd like to come in, and usually we can accommodate that (although we'd prefer if you came at 11am or 3pm to start your shift).  
  
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<p>(Paste in Form 2)</p>
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:You can sign up for any of these shifts by phone. Something to be aware of is that shifts/workshops are often booked up to 2 weeks out.
  
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<p><strong>Q. I would like to volunteer, but I don't need a free computer; </strong></p>
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:Please read on to find out more about the Build Program, and I hope I've answered your questions.
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<p>A. Sounds like you'd be a good candidate for our build program, the best of our programs for volunteers who'd like to learn about Linux. Your first step would be to take a tour, which we offer at noon and 6pm every day Tuesday through Saturday. Your tour guide can sign you up after the tour. You'll find more info on the build program below. Hope to see you soon!
 
  
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+Form 2</p>
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:[[Build Form Response]]
  
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<p><strong>Q. When's the best time to come in?</strong></p>
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;Q. I would like to volunteer, but I don't need a free computer;
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<p>A. There are a few good times to come down here. The first thing we ask of every one of our volunteers is to take a tour of our facilities and culture. We offer tours at noon and 6pm, every day Tuesday through Saturday.  
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:A. Sounds like you'd be a good candidate for our build program, the best of our programs for volunteers who'd like to learn about Linux. Your first step would be to take a tour, which we offer at 11am and 4pm every day Tuesday through Saturday. Your tour guide can sign you up after the tour. You'll find more info on the build program below. Hope to see you soon!
  
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Your tour guide will be able to either answer your questions or point you to someone who can. After the tour, we'll get your info into our database and sign you up for your first shift. If you think you'll need to speak to someone for a while, please email me back, and I'd be happy to speak with you after you take the tour.
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:[[Build Form Response]]
  
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+form #2</p>
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;Q. When's the best time to come in?
 +
:A. There are a few good times to come down here. The first thing we ask of every one of our volunteers is to take a tour of our facilities and culture. We offer tours at 11am and 4pm, every day Tuesday through Saturday.
  
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<p><strong>Q. How do I join one of the Committees?</strong></p>
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:Your tour guide will be able to either answer your questions or point you to someone who can. After the tour, we'll get your info into our database and sign you up for your first shift. If you think you'll need to speak to someone for a while, please email me back, and I'd be happy to speak with you after you take the tour.
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<p>A. Take a look at the volunteer manual you'll get after your tour. It has a list of committees to join. If you need any help figuring out what you'd like to do at Free Geek, let us know and we'll try to help you out. You might also want to check out http://www.freegeek.org/volunteer if you haven't already.</p>
 
  
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<p><strong>Q. Can I bring my own computer in to work on it?</strong></p>
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:[[Build Form Response]]
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<p>A. Unfortunately, we don't have the capacity to allow new volunteers to work on their own systems here. However, once you're an established volunteer in the Build program, you can get the permission of a build instructor to use our space to work on your own system, in your own time, with your own parts (not drawing from our parts, though you can use your volunteer discount to purchase parts at our thrift store).</p>
 
  
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<h2>Special Situations</h2>
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;Q. How do I join one of the Committees?
 +
:A. Take a look at the volunteer manual at http://www.freegeek.org/volman. It has a list of committees to join. If you need any help figuring out what you'd like to do at Free Geek, let us know and we'll try to help you out. You might also want to check out http://www.freegeek.org/volunteer if you haven't already.
  
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<p><strong>Q. Does Free Geek have any programs that involve going off site to prisons/schools/businesses to teach volunteers?</strong></p>
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;Q. Can I bring my own computer in to work on it?
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<p>A. While Free Geek is open to all those interested in committing the time necessary to earn a computer from us, all work must be performed at our facilities in Portland, Oregon. Right now, we don't travel to schools, businesses, or prisons to teach volunteers about computers. Unfortunately, I don't know of any organizations that do. Sorry, and good luck in your quest.</p>
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:A. Unfortunately, we don't have the capacity to allow new volunteers to work on their own systems here. However, once you're an established volunteer in the Build program, you can get the permission of a build instructor to use our space to work on your own system, in your own time, with your own parts (not drawing from our parts, though you can use your volunteer discount to purchase parts at our thrift store).
  
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<p><strong>Q. I would like to volunteer to earn a free computer, but I have migraines (or other health limitation).</strong></p>
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;Q. Can I receive repair work/a nicer system/a laptop in exchange for volunteer time?
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<p>A. In terms of your migraines, you should check and see if you can handle it here for very long when you take the tour. We're pretty much fluorescently-lit, and things can get quite loud and busy at times. If you'd like to come in when things are calmer, I'd suggest scheduling yourself for evenings (especially Wednesday, Thursday, Friday, and Saturday evenings). Also, of course, take as many breaks as you need and drink water and eat and stuff. Below you'll find more information on the program, and I look forward to seeing you around!</p>
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:A. Sorry, but all we can give in excange for volunteer time is a Freek Box: a desktop computer made of reused parts. If you really need a nicer system, we occasionally have them for sale in our thrift store. If you need repair work, you'll need to go to a computer store or find someone who fixes computers on Craigslist or the like.
  
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+Form #1</p>
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===Special Situations===
  
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<p><strong>Q. I'm a teacher/scoutmaster, and I would like my group to come in to earn a computer. How do we get started?</strong></p>
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;Q. Does Free Geek have any programs that involve going off site to prisons/schools/businesses to teach volunteers?
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<p>A. Sounds like this could work out fine. You and your crew could volunteer together to reach a total of 24 hours, and would receive a FreekBox computer (and a class on using it) in return. Limitations you probably want to know about: Volunteers who are 16 or younger need to have an adult with them when they volunteer. If you were planning on coming in with them, that should be fine. If you expect to have more than two under-16 youth with you at a time, we hope you will be able to come in separately from them at least once before the group comes in so you can "learn the ropes," so to speak, and know what they'll be doing (we don't have a lot of time for oversight).</p>
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:A. While Free Geek is open to all those interested in committing the time necessary to earn a computer from us, all work must be performed at our facilities in Portland, Oregon. Right now, we don't travel to schools, businesses, or prisons to teach volunteers about computers. Unfortunately, I don't know of any organizations that do. Sorry, and good luck in your quest.
  
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<p>The "adoption program," whereby individuals or groups can earn a computer with 24 hours of volunteer time, has a waiting list. Usually that list is about 2 weeks long. Your group can get on that list by coming in and taking a tour (which your group might enjoy as an introduction to the place anyway). Our tours run at noon and six pm Tuesday through Saturday. On the tour, you'd get to see a number of the different jobs available to volunteers; hopefully your gang would find at least one of them interesting! How's that sound? <strong>Note for the Answerer: Liane typically helps organize groups coming in, so you might want to ask her about specifics.</strong></p>
+
;Q. I would like to volunteer to earn a free computer, but I have migraines (or other health limitation).
 +
:A. In terms of your migraines, you should check and see if you can handle it here for very long when you take the tour. We're pretty much fluorescently-lit, and things can get quite loud and busy at times. If you'd like to come in when things are calmer, I'd suggest scheduling yourself for evenings (especially Wednesday, Thursday, Friday, and Saturday evenings). Also, of course, take as many breaks as you need and drink water and eat and stuff. Below you'll find more information on the program, and I look forward to seeing you around!
  
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<h2>Kids</h2>
+
[[General Form Response]]
  
−
<p><strong>Q. I'm under age 16. Can I still get involved?</strong></p>
+
;Q. I'm a teacher/scoutmaster, and I would like my group to come in to earn a computer. How do we get started?
−
<p>Thanks for writing. I'm happy that you're interested in joining one of our programs. Unfortunately, until you're 16, you'll need to have an adult supervisor with you when you volunteer here. Hopefully, that won't deter you, as you seem like a very astute young man/woman.
+
:A. Please forward these to Liane.
  
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To volunteer, your first step would be to come down for a tour, which we offer every day Tuesday through Saturday at noon and 6pm. After the tour, we'll get your name and contact info into our database and sign you up for the program of your choosing. You may want to check out
+
;Q. Do you know of a Free Geek-like project in my area? How would I go about starting one?
−
http://www.freegeek.org/volunteer.php to see which program you're interested in.
+
:A. We don't currently know of anyone in South Dakota/Azerbijan/the Moon working on a Free Geek-like project, but it's certainly not an impossible thing to start! There are several groups nationwide working on replicating our program (or maybe making something even better out of it).  
  
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I hope this has answered your questions. Please don't hesitate to write if you have more.</p>
+
:We have an email list for people who are working on (or thinking about working on) starting a new Free Geek. You could subscribe to it or read the archives if you go to http://lists.freegeek.org/listinfo/startup  There may be someone from South Dakota/Azerbijan/the Moon on the list who hasn't spoken up yet, so if you subscribe, be sure to introduce yourself!
  
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<p><strong>Alt. answer:</strong> Our policy is that volunteers who are younger than 16 need to have an adult with them while they are volunteering. This may seem strange, but you probably also know that many people your age are not as mature as they should be and that such limitations are arbitrary because they have to be. A friend, parent, or older sibling could all count as your adult.</p>
+
:We're also working on information that might be helpful for people starting new Free Geeks. See [[How to Start a Free Geek]] for more information. Poke around on our wiki. We keep lots of information there, much of which is still being developed. You may find stats that could be helpful.
  
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<p><strong>Q. My son is 6 y.o. and already very interested in computers. Do you have volunteer tasks that would be appropriate for him?</strong></p>
+
:Whether your main interest is reuse/environmental, social service, or promoting free software, a free geek-like organization will certainly benefit your community. We wish you luck, and let us know if there's anything else we can help with (other than money, 'cause we don't have any). If you have questions, you may want to ask on the startup email list, as they may well apply to other baby free geeks out there.
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<p>A. Your son is very welcome to come down and volunteer. He just needs adult supervision while he's here, as we don't have a program yet for such young children.</p>
 
  
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<p>It sounds like he should start with our adoption tasks (disassembling computers, testing mice, keyboards, and video cards). He'll learn a lot about what the insides of computers look like and the names of much of the hardware. After you've spent some time here, you can decide if the Build Program would work for him (although I think the program might be too heavy in rote memorization for a 6 year old). In the end, I think he'd gain a lot from hanging out and helping out here!</p>
+
===Kids===
  
−
<p>To get started, just come by for a tour, which we offer at noon and 6pm, every day Tuesday through Saturday. We'll get you into our database after the tour. If you two would like to earn a computer of your own, sign up for the Adoption Program, in which you'll receive a computer in exchange for 24 hours of volunteer time. You two can even combine your hours towards the computer. If you're not interested in the Adoption Program, just sign up as a General Volunteer. Thanks so much for your interest, and I look forward to seeing you two here soon!</p>
+
;Q. I'm under age 16. Can I still get involved?
 +
:Thanks for writing. I'm happy that you're interested in joining one of our programs. Unfortunately, until you're 16, you'll need to have an adult supervisor with you when you volunteer here. Hopefully, that won't deter you, as you seem like a very astute young man/woman.
 +
:To volunteer, your first step would be to come down for a tour, which we offer every day Tuesday through Saturday at 11am and 4pm. After the tour, we'll get your name and contact info into our database and sign you up for the program of your choosing. You may want to check out http://www.freegeek.org/volunteer.php to see which program you're interested in.
 +
:I hope this has answered your questions. Please don't hesitate to write if you have more.
 +
:'''Alt. answer:''' Our policy is that volunteers who are younger than 16 need to have an adult with them while they are volunteering. This may seem strange, but you probably also know that many people your age are not as mature as they should be and that such limitations are arbitrary because they have to be. A friend, parent, or older sibling could all count as your adult.
  
−
<p><strong>Q. My son is under age 16. Are exceptions made for the requirement for adult accompaniment?</strong></p>
+
;Q. My son is 6 y.o. and already very interested in computers. Do you have volunteer tasks that would be appropriate for him?
−
<p>A. It sounds like your son would have a great time here, and we'd definitely like to get him in here. We generally hold fast to our rule regarding adult supervision for youth under 16 at least for the first month or two of volunteer time. At that point, if it's a severe hassle for you to come in with him, we might make an exception. I'd say bring him in and see how it goes for a while and we can go from there.</p>
+
:A. Your son is very welcome to come down and volunteer. He just needs adult supervision while he's here, as we don't have a program yet for such young children.
 +
:It sounds like he should start with our adoption tasks (disassembling computers, testing mice, keyboards, and video cards). He'll learn a lot about what the insides of computers look like and the names of much of the hardware. After you've spent some time here, you can decide if the Build Program would work for him (although I think the program might be too heavy in rote memorization for a 6 year old). In the end, I think he'd gain a lot from hanging out and helping out here!
 +
:To get started, just come by for a tour, which we offer at 11am and 4pm, every day Tuesday through Saturday. We'll get you into our database after the tour. If you two would like to earn a computer of your own, sign up for the Adoption Program, in which you'll receive a computer in exchange for 24 hours of volunteer time. You two can even combine your hours towards the computer. If you're not interested in the Adoption Program, just sign up as a General Volunteer. Read on for more information about Free Geek and our programs.  Thanks so much for your interest, and I look forward to seeing you two here soon!
  
−
<p>It seems like both of you would have fun in the Build Program. Below is a plethora of information on the Build Program, including how to get started.</p>
+
: [[General Form Response]]
  
−
<p>(Paste in Form 2)</p>
+
;Q. My son is under age 16. Are exceptions made for the requirement for adult accompaniment?
 +
:A. It sounds like your son would have a great time here, and we'd definitely like to get him in here. We generally hold fast to our rule regarding adult supervision for youth under 16.  Sorry about that, but we don't have the resources to do otherwise.
 +
:It seems like both of you would have fun in the Build Program. Below is a plethora of information on the Build Program, including how to get started.
  
−
<p><strong>Q. Underage son wants to volunteer. Do kids have to be referred through program for at-risk youth?</strong></p>
+
: [[Build Form Response]]
−
<p>A. Free Geek does have youth working here that are sponsored by various organizations. Perhaps you were looking on our website at our Computers for Kids program page? However, many, if not most youth working at Free Geek are doing so independently. You and your son should come down for a tour of Free Geek, which occur Tue-Sat at noon and six, to learn more about Free Geek, and which program is right for him. Free Geek policy is that children under the age of 16 should be accompanied by an adult at all times.</p>
 
  
−
<h2>Equipment</h2>
+
<!-- ;Q. Underage son wants to volunteer. Do kids have to be referred through program for at-risk youth?
 +
:A. Free Geek does have youth working here that are sponsored by various organizations. Perhaps you were looking on our website at our Computers for Kids program page? However, many, if not most youth working at Free Geek are doing so independently. You and your son should come down for a tour of Free Geek, which occur Tue-Sat at noon and 5, to learn more about Free Geek, and which program is right for him. Free Geek policy is that children under the age of 16 should be accompanied by an adult at all times.-->
 +
===Equipment===
  
−
<p><strong>Q. How do I donate stuff?</strong></p>
+
;Q. How do I donate stuff?
−
<p>A. Regarding the stuff to donate, please bring it by our facilities at 1731 SE 10th Ave in Portland any time we're open (Tuesday through Saturday 11am-7pm). We have a mandatory $10 fee for each monitor, which we need for processing.</p>
+
:A. Regarding the stuff to donate, please bring it by our facilities at 1731 SE 10th Ave in Portland any time we're open (Tuesday through Saturday 10am-6pm). We have a mandatory $10 fee for each monitor, which we need for processing.
  
−
<p><strong>Q. Do you do equipment trades? (or) Can we set up a "a different but mutually beneficial build arrangement"?</strong></p>
+
;Q. Do you do equipment trades? (or) Can we set up a "a different but mutually beneficial build arrangement"?
−
<p>A. Unfortunately, we don't do trades such as the one you're suggesting. The only equipment we can give you in exchange for your time here is a Freekbox-spec machine (right now, that's PII 400, 128 MB RAM, CD, floppy, yada yada yada). As a volunteer, you'd receive 50% off our thrift store prices. Sorry 'bout that, and I hope this doesn't deter you from volunteering here at Free Geek.</p>
+
:A. Unfortunately, we don't do trades such as the one you're suggesting. The only equipment we can give you in exchange for your time here is a Freekbox-spec machine (right now, that's PIII/4 1000-1466 mHz, 256 MB RAM, CD, floppy, yada yada yada). As a volunteer, you'd receive 50% off our thrift store prices. Sorry 'bout that, and I hope this doesn't deter you from volunteering here at Free Geek.
 +
 
 +
 
 +
[[Category: Howto]]

Latest revision as of 18:32, 10 June 2011

Volunteer at freegeek.org is the email list for those people who are interested in volunteering at Free Geek. Unfortunately, since many prospective volunteers include their personal information in their emails, the archives aren't available for public consumption. If you're interested in joining the list, please speak with Shawn.

Below you'll find a rough guide for how to answer emails from prospective volunteers who contact us through volunteer@. We have it thanks to our illustrious volunteer, Eliza. Many answers involve using form responses, either the General Form Response or the Build Form Response.

How to Answer Volunteer FAQs on the volunteer@ email list

This guide should help you answer general questions by prospective volunteers received via volunteer@freegeek.org.

The general format is thus:

  1. Personalized response (pick one below!)
  2. Form response, either:
  3. Copy of person's original email

Don't forget to CC: the volunteer@ email list!

Things to Remember

  • Be enthusiastic and welcoming when responding to prospective volunteers!
  • If you feel stumped as to how to answer someone, check the answers below. Still stumped? Check the Free Geek FAQ.
  • Using Form Responses: Feel free to cut and paste from past answers and from the Form Responses, but don't be too blatant about the fact that you're sending them a form letter. In general, it's nice to start with a personalized welcoming note, and then say something like "see below for more information," and then paste in the appropriate form.
  • When trying to figure out the appropriate program to recommend to someone who says they want to earn a free computer, the main thing to figure out is if they're in a hurry or not. Adoption has a wait list, but takes less time to complete. But if they're really into learning about the hardware, you should recommend the Build program. As a third option, they could get on the wait list for the adoption program, but fill their required 24 hours doing Build tasks. Just a thought.

Example answers

Below are some questions frequently asked of volunteer@ and help answering them.

General Questions

Q. How do I earn a free computer/freekbox?
A. Start with a nice greeting, and then give them the general form answer explaining FG's programs: "Hi there, I think you'll find the info you need below. If you have more questions, feel free to write back!" General Form Response
Q. Can I participate in the build program even though I have no experience with computers?
A. A great response from Shawn/Laurel: "Oh fear not, ye computer novices. Free Geek has taken a pledge to assist the knowledge-hungry in navigating the labyrinth of hardware and Linux software that we inhabit."
Q. How do I get started immediately?
A. Come in at 4pm tonight (or for any tour at 11am or 4pm Tuesday through Saturday) for a tour! We'll sign you up for the program after that.
Q. What hours can I volunteer?
A. Our volunteer hours are all the hours we're open, Tu-Sa 10-6.
Q. How long is the build program?
A. To join the program, just come down for a tour, which we offer at 11am and 4pm every day Tuesday through Saturday. We'll sign you up after the tour. It takes as long as it takes you to build at least 6 and quality control at least 4 computers (usually 60-80 hours). Read on for more information!
Build Form Response
Q. Can you help me get job experience working with computers?
A. To get some job experience, it would be a good idea for you to join our Build Program. Once you've completed the Build Program, you might want to look into becoming a Build Instructor. Read on to find out more about our Build Program and find out how to volunteer (your first step is to take a tour!).
Thanks again for your interest, and I hope to see you around these parts soon,
Build Form Response
Q. Can I reschedule my volunteer time via email?
A. Sure! It's usually easier by phone, as the schedule is a physical item that's updated frequently, but we can do it by email as well. When would you like to come in? (You might want to pick a few days/times, as the eval schedule can get full quickly. Also; will you be working together at one station, or individually at two different stations?) Thanks for letting us know.
Q. Any mention of a case worker by volunteer.
A. I know that's not a question, but it's something to watch out for in emails from prospective volunteers. Let Shawn answer these.
Q. How can I learn about Linux?
It sounds like you'd be a great candidate for our Build Program (the best of our programs for volunteers who'd like to learn about Linux), where you'll be introduced to basic command line and learn about how the operating system interacts with the hardware. In the adoption program, participants get an introduction to user-end Linux (everyday, GUI-based use) in their Adoption class. But we don't yet have a general-purpose Linux intro.
To get started, you should come down for a tour at noon or 5pm, any day Tuesday through Saturday. After the tour, we'll sign you up for the program and schedule your first volunteer shift. Read on below for more information about the program.
Build Form Response
Q. I know a little bit about the insides of computers already, though nothing about Linux. What kind of volunteer opportunities do you have for me?
A. Since you have a bit of computer experience and are interested in learning more about Linux, I'd suggest you join the build program here at Free Geek. You'll fill in any gaps you have concerning hardware and learn a bit about the command line and Debian Linux. For information on how to get started, please read on.
Build Form Response
Q. I'm a current volunteer. How can I teach a class?
A. There's an ongoing need for people to teach "Freekbox Adoption" classes, which we offer to computer recipients, whether that's via C for K, the regular adoption program, the build program, or a grant. It's a very basic computer-use program, but we're looking to expand our range of offerings soon, so maybe you'd like to get familiar with what we do already and help us develop our newer curriculum? Options are limited only by the time you're willing to give the project!
Please CC: the Education Coordinator (Michael right now) on these so he can get back to them.
Q. After I earn my free computer, can I load MS OS on instead?
A. You're welcome to install Windows onto your computer if you like, but please be aware that after you've done this, we are no longer able to give you any tech support on your earned computer. Please read on for more information on the Adoption Program and volunteering at Free Geek.
General Form Response
Q. Can I start volunteering in the Build program immediately after the tour?
A. Generally, after the tour, we sign new builders up for their first volunteer shift. If you don't mind waiting a few days after taking the tour to volunteer, we'd rather sign you up that way (to be fair to other volunteers). If you're in a rush, you can just call and sign up for Card and Motherboard Sorting. The tour is mandatory, though -- it's our only volunteer orientation. The tour is also where we'll enter your name into our database so you can be on the record. I hope I've answered your questions, and I hope to see you soon!
Q. I would like to join the build program, but I'm coming from far away and I need a flexible schedule. Can you accomdate me?
A. Scheduling is pretty flexible. The build curriculum is separated into five segments: card and motherboard sorting, system evaluation, command line for Linux, build workshops, and advanced testing. Card/mobo sorting, system evaluation, and advanced testing are all quite flexible in their scheduling: tell us when you'd like to come in, and usually we can accommodate that (although we'd prefer if you came at 11am or 3pm to start your shift).
You can sign up for any of these shifts by phone. Something to be aware of is that shifts/workshops are often booked up to 2 weeks out.
Please read on to find out more about the Build Program, and I hope I've answered your questions.
Build Form Response
Q. I would like to volunteer, but I don't need a free computer;
A. Sounds like you'd be a good candidate for our build program, the best of our programs for volunteers who'd like to learn about Linux. Your first step would be to take a tour, which we offer at 11am and 4pm every day Tuesday through Saturday. Your tour guide can sign you up after the tour. You'll find more info on the build program below. Hope to see you soon!
Build Form Response
Q. When's the best time to come in?
A. There are a few good times to come down here. The first thing we ask of every one of our volunteers is to take a tour of our facilities and culture. We offer tours at 11am and 4pm, every day Tuesday through Saturday.
Your tour guide will be able to either answer your questions or point you to someone who can. After the tour, we'll get your info into our database and sign you up for your first shift. If you think you'll need to speak to someone for a while, please email me back, and I'd be happy to speak with you after you take the tour.
Build Form Response
Q. How do I join one of the Committees?
A. Take a look at the volunteer manual at http://www.freegeek.org/volman. It has a list of committees to join. If you need any help figuring out what you'd like to do at Free Geek, let us know and we'll try to help you out. You might also want to check out http://www.freegeek.org/volunteer if you haven't already.
Q. Can I bring my own computer in to work on it?
A. Unfortunately, we don't have the capacity to allow new volunteers to work on their own systems here. However, once you're an established volunteer in the Build program, you can get the permission of a build instructor to use our space to work on your own system, in your own time, with your own parts (not drawing from our parts, though you can use your volunteer discount to purchase parts at our thrift store).
Q. Can I receive repair work/a nicer system/a laptop in exchange for volunteer time?
A. Sorry, but all we can give in excange for volunteer time is a Freek Box: a desktop computer made of reused parts. If you really need a nicer system, we occasionally have them for sale in our thrift store. If you need repair work, you'll need to go to a computer store or find someone who fixes computers on Craigslist or the like.

Special Situations

Q. Does Free Geek have any programs that involve going off site to prisons/schools/businesses to teach volunteers?
A. While Free Geek is open to all those interested in committing the time necessary to earn a computer from us, all work must be performed at our facilities in Portland, Oregon. Right now, we don't travel to schools, businesses, or prisons to teach volunteers about computers. Unfortunately, I don't know of any organizations that do. Sorry, and good luck in your quest.
Q. I would like to volunteer to earn a free computer, but I have migraines (or other health limitation).
A. In terms of your migraines, you should check and see if you can handle it here for very long when you take the tour. We're pretty much fluorescently-lit, and things can get quite loud and busy at times. If you'd like to come in when things are calmer, I'd suggest scheduling yourself for evenings (especially Wednesday, Thursday, Friday, and Saturday evenings). Also, of course, take as many breaks as you need and drink water and eat and stuff. Below you'll find more information on the program, and I look forward to seeing you around!

General Form Response

Q. I'm a teacher/scoutmaster, and I would like my group to come in to earn a computer. How do we get started?
A. Please forward these to Liane.
Q. Do you know of a Free Geek-like project in my area? How would I go about starting one?
A. We don't currently know of anyone in South Dakota/Azerbijan/the Moon working on a Free Geek-like project, but it's certainly not an impossible thing to start! There are several groups nationwide working on replicating our program (or maybe making something even better out of it).
We have an email list for people who are working on (or thinking about working on) starting a new Free Geek. You could subscribe to it or read the archives if you go to http://lists.freegeek.org/listinfo/startup There may be someone from South Dakota/Azerbijan/the Moon on the list who hasn't spoken up yet, so if you subscribe, be sure to introduce yourself!
We're also working on information that might be helpful for people starting new Free Geeks. See How to Start a Free Geek for more information. Poke around on our wiki. We keep lots of information there, much of which is still being developed. You may find stats that could be helpful.
Whether your main interest is reuse/environmental, social service, or promoting free software, a free geek-like organization will certainly benefit your community. We wish you luck, and let us know if there's anything else we can help with (other than money, 'cause we don't have any). If you have questions, you may want to ask on the startup email list, as they may well apply to other baby free geeks out there.

Kids

Q. I'm under age 16. Can I still get involved?
Thanks for writing. I'm happy that you're interested in joining one of our programs. Unfortunately, until you're 16, you'll need to have an adult supervisor with you when you volunteer here. Hopefully, that won't deter you, as you seem like a very astute young man/woman.
To volunteer, your first step would be to come down for a tour, which we offer every day Tuesday through Saturday at 11am and 4pm. After the tour, we'll get your name and contact info into our database and sign you up for the program of your choosing. You may want to check out http://www.freegeek.org/volunteer.php to see which program you're interested in.
I hope this has answered your questions. Please don't hesitate to write if you have more.
Alt. answer: Our policy is that volunteers who are younger than 16 need to have an adult with them while they are volunteering. This may seem strange, but you probably also know that many people your age are not as mature as they should be and that such limitations are arbitrary because they have to be. A friend, parent, or older sibling could all count as your adult.
Q. My son is 6 y.o. and already very interested in computers. Do you have volunteer tasks that would be appropriate for him?
A. Your son is very welcome to come down and volunteer. He just needs adult supervision while he's here, as we don't have a program yet for such young children.
It sounds like he should start with our adoption tasks (disassembling computers, testing mice, keyboards, and video cards). He'll learn a lot about what the insides of computers look like and the names of much of the hardware. After you've spent some time here, you can decide if the Build Program would work for him (although I think the program might be too heavy in rote memorization for a 6 year old). In the end, I think he'd gain a lot from hanging out and helping out here!
To get started, just come by for a tour, which we offer at 11am and 4pm, every day Tuesday through Saturday. We'll get you into our database after the tour. If you two would like to earn a computer of your own, sign up for the Adoption Program, in which you'll receive a computer in exchange for 24 hours of volunteer time. You two can even combine your hours towards the computer. If you're not interested in the Adoption Program, just sign up as a General Volunteer. Read on for more information about Free Geek and our programs. Thanks so much for your interest, and I look forward to seeing you two here soon!
General Form Response
Q. My son is under age 16. Are exceptions made for the requirement for adult accompaniment?
A. It sounds like your son would have a great time here, and we'd definitely like to get him in here. We generally hold fast to our rule regarding adult supervision for youth under 16. Sorry about that, but we don't have the resources to do otherwise.
It seems like both of you would have fun in the Build Program. Below is a plethora of information on the Build Program, including how to get started.
Build Form Response

Equipment

Q. How do I donate stuff?
A. Regarding the stuff to donate, please bring it by our facilities at 1731 SE 10th Ave in Portland any time we're open (Tuesday through Saturday 10am-6pm). We have a mandatory $10 fee for each monitor, which we need for processing.
Q. Do you do equipment trades? (or) Can we set up a "a different but mutually beneficial build arrangement"?
A. Unfortunately, we don't do trades such as the one you're suggesting. The only equipment we can give you in exchange for your time here is a Freekbox-spec machine (right now, that's PIII/4 1000-1466 mHz, 256 MB RAM, CD, floppy, yada yada yada). As a volunteer, you'd receive 50% off our thrift store prices. Sorry 'bout that, and I hope this doesn't deter you from volunteering here at Free Geek.
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