Difference between revisions of "Volunteer Desk Checklist"
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|| If you're the first one here, '''make coffee.''' || | || If you're the first one here, '''make coffee.''' || | ||
|- | |- | ||
− | || Review phone messages. Return calls | + | || Review phone messages. Return calls or forward messages to staff as needed, check volunteer schedules and record cancellations as needed. || |
|- | |- | ||
|| Make reminder calls for Adoption Classes. || | || Make reminder calls for Adoption Classes. || | ||
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|| Make reminder calls for Hardware ID sessions. || | || Make reminder calls for Hardware ID sessions. || | ||
|- | |- | ||
− | || '''Check your email for "frontdesk@..." messages. Make calls & edit | + | || '''Check your email for "frontdesk@..." messages. Make calls & edit the volunteer schedules accordingly.''' || |
|- | |- | ||
|| Wait until just before we open (~10:50 am) to print the daily staff schedule. Color code: prebuild (pink), recycling (green), receiving (yellow) and front desk (orange). || | || Wait until just before we open (~10:50 am) to print the daily staff schedule. Color code: prebuild (pink), recycling (green), receiving (yellow) and front desk (orange). || | ||
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|| Check your email for "frontesk@" messages; please respond to the list when you have addressed the issue. || | || Check your email for "frontesk@" messages; please respond to the list when you have addressed the issue. || | ||
+ | |- | ||
+ | || Prepare the reminder call lists for tomorrow's front desk crew: Hardware ID, System Evaluation, and any Monthly or Getting Started classes. || | ||
+ | |- | ||
+ | || If there are any groups coming in tomorrow, prepare the schedule for tomorrow's front desk crew. || | ||
|- | |- | ||
|| Check and add printer paper if needed. || | || Check and add printer paper if needed. || | ||
|- | |- | ||
− | || Make the afternoon batch of coffee | + | || Make the afternoon batch of coffee. || |
|- | |- | ||
|| Check filing cabinet: print Volunteer Applications, Orientation Packets, and Group Volunteering forms as needed. || | || Check filing cabinet: print Volunteer Applications, Orientation Packets, and Group Volunteering forms as needed. || | ||
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|| Check filing cabinet: print Adoption and Build Info Sheets as needed. || | || Check filing cabinet: print Adoption and Build Info Sheets as needed. || | ||
|- | |- | ||
− | || Check coffee supplies. Send an email to ''''' | + | || Check coffee supplies. Send an email to '''''richard@freegeek.org''''' when our supplies are low - do not wait until we are out. There is a lag time. |
|| | || | ||
|- | |- |
Revision as of 11:36, 24 March 2011
- Area Opener: _________________ Date: _________________
Volunteer Desk Pre-Opening Tasks | Initials |
---|---|
If you're the first one here, make coffee. | |
Review phone messages. Return calls or forward messages to staff as needed, check volunteer schedules and record cancellations as needed. | |
Make reminder calls for Adoption Classes. | |
Make reminder calls for monthly classes. | |
Make reminder calls for Hardware ID sessions. | |
Check your email for "frontdesk@..." messages. Make calls & edit the volunteer schedules accordingly. | |
Wait until just before we open (~10:50 am) to print the daily staff schedule. Color code: prebuild (pink), recycling (green), receiving (yellow) and front desk (orange). |
Turn this checklist over so the rest of the team can work on the afternoon tasks that need to be done.
Volunteer Desk Closing Tasks | Initials |
---|---|
Put previous day's staff schedule (3-hole punch, 1st) into notebook | |
At 6:30 pm, use the telephone pager to announce that volunteers have 15 minutes to come log their hours, schedule their next shifts and that most Free Geek shifts will be ending at 6:45. (Receiving shift stays open until 7:00) | |
Sharpen the pencils and put pens, pencils, scissors, etc. back where they belong. | |
Take cups, plates, and food from front desk area to kitchen. | |
Put all binders back where they belong. | |
Turn off both computers. | |
Wipe coffee table; rinse coffee pot |
- Area Closer: ________________
Volunteer Desk Afternoon Tasks | Initials |
---|---|
Make reminder calls for System Evaluation. | |
Check to see if there are any new phone messages; return (or forward) phone calls as necessary. | |
Check your email for "frontesk@" messages; please respond to the list when you have addressed the issue. | |
Prepare the reminder call lists for tomorrow's front desk crew: Hardware ID, System Evaluation, and any Monthly or Getting Started classes. | |
If there are any groups coming in tomorrow, prepare the schedule for tomorrow's front desk crew. | |
Check and add printer paper if needed. | |
Make the afternoon batch of coffee. | |
Check filing cabinet: print Volunteer Applications, Orientation Packets, and Group Volunteering forms as needed. | |
Check filing cabinet: print Free Geek Brochures as needed. | |
Check filing cabinet: print Community Service info sheets and Volunteering for School Credit info sheets as needed. | |
Check filing cabinet: print Adoption and Build Info Sheets as needed. | |
Check coffee supplies. Send an email to richard@freegeek.org when our supplies are low - do not wait until we are out. There is a lag time. | |
Friday afternoon: print pre-assigned groups from the wiki. Bring up our volunteer schedule for the next five weeks, and enter the pre-assigned groups into the schedule. |
Once you're done with the afternoon tasks, turn this checklist over so the Closer(s) can check off their closing tasks.