Difference between revisions of "Volunteer Desk Checklist"

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{{migrated}}
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[https://docs.google.com/document/d/1yyYTBB_ud1LDVVn8UwTsiTUlA9Hl3060AXXI68AvNiA/edit?usp=sharing Link]
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:Area Opener: _________________              Date: _________________
 
:Area Opener: _________________              Date: _________________
 
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%  
 
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%  
−
|- style="background:black; color:white"
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|-
−
!| Volunteer Desk Pre-Opening Tasks
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!| Start of Day Tasks
 
!| Initials
 
!| Initials
 
|-  
 
|-  
−
|| If you're the first one here, '''make coffee.'''||
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|| If you're the first one here, '''make coffee.''' Refill and turn on the hot water. ||
−
|-
 
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|| Fill up hot water and turn on.||
 
 
|-
 
|-
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|| Review phone messages. Return calls or forward messages to staff as needed, check volunteer schedules and record cancellations as needed. ||
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|| Turn on and log on to both computers, opening the appropriate tabs needed. ||
 
|-
 
|-
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|| Make reminder calls for: Getting Started Classes, Monthly Classes, and Hardware I.D. sessions. ||
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|| Print one copy of the daily staff schedule. Highlight various shifts- BETA & SDA (pink), recycling (green), receiving (yellow), & front desk (orange). ||
−
|-
 
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|| Check your email for "frontdesk@..." messages. Make calls & edit the volunteer schedules accordingly. Please respond to the list when you have addressed the issue. ||
 
−
|-
 
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|| Wait until just before we open (~9:50 am) to print the daily staff schedule. Color code: prebuild (pink), recycling (green), receiving (yellow) and front desk (orange). ||
 
 
|-
 
|-
 
|}
 
|}
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''Turn this checklist over so the rest of the team can work on the afternoon tasks that need to be done.''
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<br><br>
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−
 
 
 
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%  
 
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%  
−
|- style="background:black; color:white"
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|-  
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!| Volunteer Desk Closing Tasks
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!| Reminder Calls
 
!| Initials
 
!| Initials
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|-
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|| Make reminder calls for tomorrow's CLASSES. ||
 
|-
 
|-
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|| Put previous day's staff schedule (3-hole punch, 1st) into notebook ||
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|| Make reminder calls for tomorrow's HARDWARE ID sessions. ||
 
|-
 
|-
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|| At '''5:30 pm''', use the telephone pager to announce that volunteers have '''15 minutes''' to come log their hours, schedule their next shifts and that most Free Geek shifts will be ending at 5:45. (Receiving shift stays open until 6:00)  ||
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|| Make reminder calls for tomorrow's SYSTEM EVALUATION sessions. ||
 
|-
 
|-
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|| Sharpen the pencils and put pens, pencils, scissors, etc. back where they belong. ||  
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|}
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<br><br>
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{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%
 +
|-
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!| Things to Print - Check Cabinet First
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!| Initials
 +
|-
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|| Volunteer Applications, Orientation Packets, and Group Volunteering forms as needed. ||
 
|-
 
|-
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|| Take cups, plates, and food from front desk area to kitchen. ||
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|| Community Service info sheets and Volunteering for School Credit info sheets as needed. ||
 
|-
 
|-
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|| Put all binders back where they belong. ||  
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|| Adoption and Build info sheets as needed. ||
 
|-
 
|-
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|| Turn off both computers. ||
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|| Info brochures ('''in English and Spanish''') and monthly class schedule brochures (on colored paper) as needed. ||
 
|-
 
|-
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|| Wipe coffee table; '''rinse coffee pot''' ||
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|| Reminder Cards and Equipment Passes as needed. ||
 
|-
 
|-
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|| Unplug hot water ||
 
−
 
 
|}
 
|}
−
:Area Closer: ________________
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<br><br>
−
 
 
−
 
 
 
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%  
 
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%  
−
|- style="background:black; color:white"
+
|-  
−
!| Volunteer Desk Afternoon Tasks
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!| Throughout the Day
 
!| Initials
 
!| Initials
 
|-
 
|-
−
|| Make reminder calls for System Evaluation. ||
+
|| Review phone messages. Record cancellations, forward messages, and return calls. ||
 
|-
 
|-
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|| Check to see if there are any new phone messages; return (or forward) phone calls as necessary. ||
+
|| Check your email for "frontdesk@..." messages. Please respond to the list when you have addressed the issue. ||
 
|-
 
|-
−
|| Check your email for "frontesk@" messages; please respond to the list when you have addressed the issue. ||
+
|| Make the afternoon batch of coffee as needed. ||
 
|-
 
|-
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|| Check and add printer paper if needed. ||
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|| Were there any "no call/no shows" for Hardware ID?  If so, please update their attendance type as a no call/no show and cancel any shifts in System Evaluation they may have scheduled. ||
 
|-
 
|-
−
|| Make the afternoon batch of coffee. ||
+
|| Check coffee supplies. Send a message to '''''http://todo/supplies''''' when our supplies are low - do not wait until we are out.  There is a lag time. ||
 
|-
 
|-
−
|| Check filing cabinet: print Volunteer Applications, Orientation Packets, and Group Volunteering forms as needed. ||
+
|}
 +
<br><br>
 +
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%
 +
|-
 +
!| End Of Day Tasks
 +
!| Initials
 
|-
 
|-
−
|| Check filing cabinet: print Community Service info sheets and Volunteering for School Credit info sheets as needed. ||
+
|| Check tomorrow's class schedule; if there is no one signed up, call the instructor and let them know that we are canceling that class. Please '''close''' the empty class slots. ||
 
|-
 
|-
−
|| Check filing cabinet: print Adoption and Build Info Sheets as needed. ||
+
|| At '''5:30 pm''', use the telephone pager to announce that volunteers have '''15 minutes''' to come log their hours and schedule their next shifts. ||
 
|-
 
|-
−
|| Were there any "no call/no shows" for Hardware ID?  If so, check to see if that volunteer is scheduled for System Evaluation and cancel any shifts in System Evaluation they may have scheduled.||
+
|| Sharpen the pencils and put pens, pencils, scissors, etc. back where they belong. ||  
 
|-
 
|-
−
|| Check coffee supplies. Send an email to '''''richard@freegeek.org''''' when our supplies are low - do not wait until we are out. There is a lag time.
+
|| Take cups, plates, and food from front desk area to kitchen. ||
−
||
+
|-
 +
|| '''Rinse out the coffee pot''', unplug the hot water, and wipe down the coffee area. ||
 +
|-
 +
|| Fill the dishwasher ||
 +
|-
 +
|| Turn off both computers. ||
 
|-
 
|-
 
|}
 
|}
−
''Once you're done with the afternoon tasks, turn this checklist over so the Closer(s) can check off their closing tasks.''
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:Area Closer: ________________
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−
 
 
  
 
[[Category: Front Desk]]
 
[[Category: Front Desk]]
 
[[Category: Volunteer Desk]]
 
[[Category: Volunteer Desk]]

Latest revision as of 12:18, 5 September 2014

deletion

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Information remaining behind may no longer be relevant.

MIGRATOR:

When you have tagged this page as migrated,
please add a link to the new document on Google Drive.

(Link to new page immediately below.)


Link

Area Opener: _________________ Date: _________________
Start of Day Tasks Initials
If you're the first one here, make coffee. Refill and turn on the hot water.
Turn on and log on to both computers, opening the appropriate tabs needed.
Print one copy of the daily staff schedule. Highlight various shifts- BETA & SDA (pink), recycling (green), receiving (yellow), & front desk (orange).



Reminder Calls Initials
Make reminder calls for tomorrow's CLASSES.
Make reminder calls for tomorrow's HARDWARE ID sessions.
Make reminder calls for tomorrow's SYSTEM EVALUATION sessions.



Things to Print - Check Cabinet First Initials
Volunteer Applications, Orientation Packets, and Group Volunteering forms as needed.
Community Service info sheets and Volunteering for School Credit info sheets as needed.
Adoption and Build info sheets as needed.
Info brochures (in English and Spanish) and monthly class schedule brochures (on colored paper) as needed.
Reminder Cards and Equipment Passes as needed.



Throughout the Day Initials
Review phone messages. Record cancellations, forward messages, and return calls.
Check your email for "frontdesk@..." messages. Please respond to the list when you have addressed the issue.
Make the afternoon batch of coffee as needed.
Were there any "no call/no shows" for Hardware ID? If so, please update their attendance type as a no call/no show and cancel any shifts in System Evaluation they may have scheduled.
Check coffee supplies. Send a message to http://todo/supplies when our supplies are low - do not wait until we are out. There is a lag time.



End Of Day Tasks Initials
Check tomorrow's class schedule; if there is no one signed up, call the instructor and let them know that we are canceling that class. Please close the empty class slots.
At 5:30 pm, use the telephone pager to announce that volunteers have 15 minutes to come log their hours and schedule their next shifts.
Sharpen the pencils and put pens, pencils, scissors, etc. back where they belong.
Take cups, plates, and food from front desk area to kitchen.
Rinse out the coffee pot, unplug the hot water, and wipe down the coffee area.
Fill the dishwasher
Turn off both computers.
Area Closer: ________________
Retrieved from "http://wiki.freegeek.org/index.php?title=Volunteer_Desk_Checklist&oldid=70819"