Volunteer Desk Checklist

Area Opener: _________________ Date: _________________

Volunteer Desk Pre-Opening Tasks	Initials
If you're the first one here, make coffee.
Review phone messages. Return calls or forward messages to staff as needed, check volunteer schedules and record cancellations as needed.
Make reminder calls for: Getting Started Classes, Monthly Classes, and Hardware I.D. sessions.
Check your email for "frontdesk@..." messages. Make calls & edit the volunteer schedules accordingly.
Wait until just before we open (~10:50 am) to print the daily staff schedule. Color code: prebuild (pink), recycling (green), receiving (yellow) and front desk (orange).

Turn this checklist over so the rest of the team can work on the afternoon tasks that need to be done.

Volunteer Desk Closing Tasks	Initials
Put previous day's staff schedule (3-hole punch, 1st) into notebook
At 6:30 pm, use the telephone pager to announce that volunteers have 15 minutes to come log their hours, schedule their next shifts and that most Free Geek shifts will be ending at 6:45. (Receiving shift stays open until 7:00)
Sharpen the pencils and put pens, pencils, scissors, etc. back where they belong.
Take cups, plates, and food from front desk area to kitchen.
Put all binders back where they belong.
Turn off both computers.
Wipe coffee table; rinse coffee pot

Area Closer: ________________

Volunteer Desk Afternoon Tasks	Initials
Make reminder calls for System Evaluation.
Check to see if there are any new phone messages; return (or forward) phone calls as necessary.
Check your email for "frontesk@" messages; please respond to the list when you have addressed the issue.
Prepare the reminder call lists for tomorrow's front desk crew: Hardware ID, System Evaluation, and any Monthly or Getting Started classes.
If there are any groups coming in tomorrow, prepare the schedule for tomorrow's front desk crew.
Check and add printer paper if needed.
Make the afternoon batch of coffee.
Check filing cabinet: print Volunteer Applications, Orientation Packets, and Group Volunteering forms as needed.
Check filing cabinet: print Free Geek Brochures as needed.
Check filing cabinet: print Community Service info sheets and Volunteering for School Credit info sheets as needed.
Check filing cabinet: print Adoption and Build Info Sheets as needed.
Check coffee supplies. Send an email to richard@freegeek.org when our supplies are low - do not wait until we are out. There is a lag time.
Friday afternoon: print pre-assigned groups from the wiki. Bring up our volunteer schedule for the next five weeks, and enter the pre-assigned groups into the schedule.

Once you're done with the afternoon tasks, turn this checklist over so the Closer(s) can check off their closing tasks.