Volunteer Desk Checklist

Checklist of Tasks

Date: _________________

Volunteer Desk Pre-Opening Tasks	Initials
Print out daily checklist
Put out current volunteer schedule sheets for build and adoption.
Review all emails to "frontdesk@..." for cancellations, group volunteering, etc. Make calls & edit schedule accordingly.
Review phone messages, return calls, Send e-mail messages to staff or committees as needed, Check schedule sheet and record cancellations as needed.
Make reminder calls for all classes, including FreekBox Adoption Classes, Command Line classes, and monthly classes.
Check hardware donation forms supply and print new forms as needed.
Every Tuesday Print new schedule pages (Don't forget the class schedules), adoption & build packets, volunteer brochures(Do this on Tuesday and Thursday), build status sheets, new volunteer forms, tech support forms - all as needed
On Tuesdays put pre-assigned groups from our Group volunteering page onto the adoption schedule weekly.
Also on Tuesday check the Summer break groups and block out their shifts on the adoption schedule. (Read here for more info or talk to Darryl.)
Notify MK if close to out of: white volunteer cards, yellow class cards, or Jason's tech support cards
Notify MK or Liane when close to out of coffee supplies or office supplies. Do not wait until you are out. There is a lag time.
Check and add printer paper if needed.
Put previous day's staff schedule (3-hole punch, 1st) into notebook
Prepare Staff Schedule sheet. Color code prebuild (pink), recycling (green) and hardware donations (yellow) staffers and shifts. (Wait until just before we open to print the daily staff schedule.)

Volunteer Desk During the Day Tasks	Initials
Check all bags that come in the door.
Check in volunteers by putting a check mark next to their name on the sign-up sheet. If they walk in to fill an empty slot, make sure their names are written on the sign-up sheets with a check mark at the time of walk in.
Schedule volunteers. (See Scheduling Exceptions.)
Log volunteer hours.
Enter volunteer information during/after tour.
Interact with volunteers who speak a foreign language
Put pre-assigned groups from our Group volunteering page onto the adoption schedule weekly. (Read here for more info or talk to Darryl.)
Also check the Summer break groups and block out their shifts on the adoption schedule.
Schedule volunteers for classes. Write their name & phone number in the classbook. Fill out a reminder card for them.
Schedule and teach people Cleaning.
Schedule large tours
Check messages throughout the day
Print Build and Adoption Packets and Group Volunteering forms
Ensure tour guide is available. Regularly Scheduled Tour Guides
Follow tech support intake and outgoing procedures

Volunteer Desk Closing Tasks	Initials
Recycle notes.
Put pens, pencils, scissors, etc. back where they belong.
Bus cups and plates that may be at the front desk area.
Put left items in lost & found.
Return cards neatly to card box.
Put all binders back where they belong.
Turn off all computers
Clean up food & dishes