Volunteer Desk Checklist
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- Area Opener: _________________ Date: _________________
| Volunteer Desk Pre-Opening Tasks | Initials |
|---|---|
| If you're the first one here, make coffee. | |
| Review phone messages, return calls, send messages to staff as needed, check schedule sheet and record cancellations as needed. | |
| Make reminder calls for Adoption Classes. | |
| Make reminder calls for monthly classes. | |
| Make reminder calls for Hardware ID sessions. | |
| Make reminder calls for Command Line classes. | |
| Check your email for "frontdesk@..." messages about cancellations, group volunteering, etc. Make calls & edit schedule accordingly. | |
| Prepare Staff Schedule sheet. Color code: prebuild (pink), recycling (green) and hardware donations (yellow). Wait until just before we open (~10:50 am) to print the daily staff schedule. |
| Volunteer Desk Closing Tasks | Initials |
|---|---|
| Put previous day's staff schedule (3-hole punch, 1st) into notebook | |
| Put previous day's volunteer schedules (3-hole punch, 1st) into notebook | |
| Put pens, pencils, scissors, etc. back where they belong. | |
| Take cups and plates from front desk area to kitchen. | |
| Put all binders back where they belong. | |
| Turn off all computers | |
| Clean up food & dishes; clean coffee pot (if there is leftover coffee, put the remainder in the thermos) |
- Area Closer: ________________
| Volunteer Desk Afternoon Tasks | Initials |
|---|---|
| Check to see if there are any phone messages; return phone calls. | |
| Check and add printer paper if needed. | |
| Check bathrooms: make sure each bathroom has sufficient toilet paper, paper towels, & soap | |
| Make the afternoon batch of coffee (just do a half pot if it's slow) | |
| Ensure the scheduled tour guide is available. | |
| Follow tech support intake and outgoing procedures | |
| Print Build and Adoption Packets and Group Volunteering forms | |
| Tuesdays print new schedule pages. Put pre-assigned groups from our Group volunteering page onto the adoption schedule weekly. See wiki: Group_Volunteering_Policy for more info or talk to Darryl. Print class schedules pages, too. | |
| Tuesdays and Thursdays, print adoption & build packets, volunteer brochures, build status sheets, new volunteer forms, tech support forms - all as needed | |
| Notify Valerie if we are almost out of white volunteer cards | |
| Notify Valerie or Liane when low on coffee supplies or office supplies. Do not wait until you are out. There is a lag time. |