Volunteer Desk Orientation

This form should be printed out, completed, and placed in the new intern's file.

Checklist

When new front desk worker is hired, there are several steps that need to be performed. It's the buddy's job to make certain these steps are accomplished. Most of these things must be done by other people but it's the buddy's responsibility to make certain that it gets done and that a complete hard copy of this document exists in the new worker's file.

The buddy needs to determine an orientation schedule, and will need to arrange appointments with other staff members or interns who are responsible for parts of the orientation. Please orient new front desk worker on the following.

New Front Desk Worker's Name: _______________________________ Buddy's Name: _____________________________________

Policy Briefing	Date	Trainee Initials	Staff Initials
Create & file a folder under Admin: last name, first name
Take Orientation tour
Volunteer Intern Contract: review, sign & file
Conflict of Interest Policy: review, sign & file
Emergency Info Request: enter ER contact, phone # & any allergies into database
Requesting schedule changes/days off: provide contact info
Arriving Late and Cancellations / calling in sick: provide contact info
Signing Checks, Contracts, Invoices: don't do it!

Physical Orientation	Date	Trainee Initials	Trainer Initials
Review building layout, public accessibility and names for various areas
Safety training. Details on that page.
Indicate available admin workspaces (library)
Review layout behind Donor Desk: tools, files & till
Review layout behind Volunteer Desk: bag check, files, cleaning supplies & tools

Technical Stuff	Date	Trainee Initials	Staff Initials
Add to Email Lists (frontdesk, regulars, tours, social)
Update Volunteer Internship Schedule with start & end dates, schedule & tasks

Technical Infrastructure Orientation	Date	Trainee Initials	Trainer Initials
Wiki http://wiki.freegeek.org/
Database http://data/ (only accessible from inside FG)

Cultural Orientation	Date	Trainee Initials	Staff Initials
Introduced around to core volunteers
Introduced around to staff: indicate collective member
How to tell you're doing well (on time, floor shifts, moving position forward, commitments)
Free Geek FAQ
Standing Staff Committees What the committees do and where to send what emails
Netiquette at Free Geek
Documentation (why it's important, where to document what)
Where to park your car

General Training	Date	Trainee Initials	Trainer Initials
Making coffee
Restocking 4 bathrooms: toilet paper, paper towels & hand soap ( 1 part soap to 2 parts water)
Restocking 2 kitchens: sponge & dish soap (1 part soap to 2 parts water)
Restocking coffee area: spoons in cup, sugar & creamer
Turning on computers & logging in
Keeping area tidy throughout day
Supply request: know what you need, ask BEFORE out
Answering the phone
Interacting with volunteers who speak a foreign language [[1]]

Volunteer Desk Training	Date	Trainee Initials	Trainer Initials
"Toaster Oven"
Daily Checklist: Volunteer Desk Checklist
Checking bags: Bag Check Policy
Checking in volunteers by putting a check mark next to their name on the sign-up sheet. If they walk in to fill an empty slot, make sure their names are written on the sign-up sheets with a check mark at the time of walk in.
Logging volunteer hours in database
Adding a volunteer to the database
Merging duplicate records for a volunteer
Signing up or guiding volunteers on shifts: adoption, pre-build, build, post-build
Understand Scheduling Exceptions
Checking the phone messages: return calls, send email messages, mark cancellations
Make class reminder calls: Adoption, Command line, Wed & Fri Monthly classes
Schedule volunteers for classes. Write their name & phone number in the classbook. Fill out a reminder card for them.
Paging/Using Intercom
Transferring telephone calls
Review all emails to "frontdesk @": Make calls/updates, respond to emails
Transferring hours for volunteers: all parties must be present
Dispersement data entry
Prepping new schedule pages: Adopt, Build, Prebuild
Prepping new class pages: Command line, Adoption, Wed & Fri Monthly classes
Filing schedules: Staff, Adoption, Build
Printing & restocking handouts & forms on Dead trees

Donor Desk Training	Date	Trainee Initials	Trainer Initials
Work at least one shift in Receiving
Processing tally sheets and taking donations
Processing credit cards
Processing Monetary Donations
Invoicing Donors
Checking the checks
Answering Questions about Data Security
Understanding Ewaste Legislation Scenarios and knowing Ewaste Training
Reviewing and filing Volunteer Applications
Printing & restocking handouts & forms on Dead trees