Difference between revisions of "FAQ for phone call response"
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*I'd like to know more about your program, can to give me information? | *I'd like to know more about your program, can to give me information? | ||
− | : | + | :Thank you for your inquiry. We don't give information over the phone. All you need to do is come down for a tour. We are open Tuesday through Saturday, 11am to 7pm. We have two tours each day, one at 12pm and another at 6pm. Scheduling isn't necessary, but do be here 5 minutes early. If you want to join our program, we'll sign you up right after the tour. |
+ | |||
+ | *What time am I suppose to arrive today OR I can't remember when I'm suppose to arrive today? | ||
+ | |||
+ | :a. ask them what program they are in, Build or Adoption (24 hour program) | ||
+ | :b. if they don't know, check the volunteer Data Base and then | ||
+ | :c. check the appropriate schedule sheet to find them | ||
+ | :d. give them the information | ||
+ | |||
+ | *Do you accept what I have to donate? | ||
+ | |||
+ | :a. have a "receiving donation form" handy to answer this question | ||
+ | :b. ALWAYS tell them that we have one required fee, which is $10 per monitor working or not | ||
+ | :c. if necessary, make sure they know that we do not accept, TV's, copiers, Microwaves, large appliances and items having a lot of wood on them. | ||
+ | :d. let them know that we acccept all computers and computer related equipment, but do not take software or manuals for Microsoft. | ||
+ | |||
+ | : NOTE: We do accept MAC software and manuals |
Revision as of 12:03, 15 February 2006
The qestions listed below are those most frequently asked of callers to Free Geek. They are followed by suggested responses. I recommend that each Front Desk worker have these questions handy and periodically review each for a quicker response.
- Where is the location of Free Geek?
- 1731 SE 10th, two and 1/2 blocks from Hawthorne between Market and Mill
- I'd like to know more about your program, can to give me information?
- Thank you for your inquiry. We don't give information over the phone. All you need to do is come down for a tour. We are open Tuesday through Saturday, 11am to 7pm. We have two tours each day, one at 12pm and another at 6pm. Scheduling isn't necessary, but do be here 5 minutes early. If you want to join our program, we'll sign you up right after the tour.
- What time am I suppose to arrive today OR I can't remember when I'm suppose to arrive today?
- a. ask them what program they are in, Build or Adoption (24 hour program)
- b. if they don't know, check the volunteer Data Base and then
- c. check the appropriate schedule sheet to find them
- d. give them the information
- Do you accept what I have to donate?
- a. have a "receiving donation form" handy to answer this question
- b. ALWAYS tell them that we have one required fee, which is $10 per monitor working or not
- c. if necessary, make sure they know that we do not accept, TV's, copiers, Microwaves, large appliances and items having a lot of wood on them.
- d. let them know that we acccept all computers and computer related equipment, but do not take software or manuals for Microsoft.
- NOTE: We do accept MAC software and manuals