Difference between revisions of "ISP (PPS)"

Revision as of 14:06, 20 July 2006

Program Basics

Program Name: ISP Program
Program Description:

This program is to act as a "front end" for Whiz to Coho, acting as a virtual ISP for freekbox owners.

What best describes this program? Primarily income generating

Why does Free Geek need this program?

ISP's that support linux are relatively few. By supporting the ISP functions directly, we would be able to distinguish between linux issues and ISP issues, and fix both asap, ending the "tech support ping pong" that end users often suffer.

Job Position Basics

Would there be a dedicated staff position associated with this program? YES
Position Title: Tech Support Coordinator (merged into existing Tech Support)
Job Description:

working on this, but basically more of same for current tech support

Costs and potential costs

What are the expected financial staffing costs of the program? (Include all costs to the organization such as salary, payroll taxes, and benefits.)

Direct support time would eventually rise, possibly to 40 hours per week, but would start with the 3-4 hours per day, expanded to 5 days a week. (20 man hours). Currently direct dedicated support time is 12 hours per week.

What other costs are associated with the program? (Include costs of materials needed, etc.)

At this point I do not know of other significant costs.

If there will be a dedicated staff position, how much time would be needed for training?

not sure at this time, but probably minimal for me

- How much time would existing staff need to put in? _____________ hours @
- How time would existing volunteers need to put in? _____________ hours @

Once the program is up and running how many staff how many hours per week would it take?

- In paid staff time? _____________ hours/week @
- In volunteer time? _____________ hours/week @

Outline the intangible costs for the position and program:

@

Are there any possible negative impacts on Free Geek's mission, and if so what?

@

How will this program affect other programs and staff positions currently in effect?

@

How will this program affect other programs and staff positions being considered?

@

Benefits

Would the program generate income? YES / NO @
- If yes, how much income would be expected once the program is up and running? $ @ / month
- If yes, how long would it take for the program to get to that point? @
How does the program support the mission of Free Geek?

@

Measuring Success

How can the success of the program be measured?

@

For most income generating positions, the costs initially outweigh the benefits. If this is an income generating program, how long until it is expected to break even?

@

Outline a plan for implementing the program:

@

@@ Line 24: / Line 24: @@
 * What other costs are associated with the program? (Include costs of materials needed, etc.)
-@
+At this point I do not know of other significant costs.
 * If there will be a dedicated staff position, how much time would be needed for training?
+not sure at this time, but probably minimal for me
 ** How much time would existing staff need to put in? _____________ hours @
 ** How time would existing volunteers need to put in? _____________ hours @
 * Once the program is up and running how many staff how many hours per week would it take?
+<!-- I am proposing we nearly double the tech support staff time to 20 hrs/wk and as much of that time as we can cover would have a volunteer as well.
+-->
 ** In paid staff time? _____________ hours/week @
 ** In volunteer time? _____________ hours/week @
 * Outline the intangible costs for the position and program:
 @