Difference between revisions of "Template:Training Guide for Front Desk Internship"
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==Training for the front desk== | ==Training for the front desk== | ||
This is the beginning stages of creating a training manuel for the front desk. | This is the beginning stages of creating a training manuel for the front desk. | ||
Revision as of 19:57, 6 August 2007
It has been suggested that this article or section be merged with Orienting Front Desk Intern. (Discuss)
Training for the front desk
This is the beginning stages of creating a training manuel for the front desk.
Checklist
This can be used as a checklist for orienting front desk interns. To check off a subject that has been covered just intitial it with four ~ in a row.
Wiki
- How to utilize articles under the Front Desk category.
- Answering the phone
- Checking the checks
- Data Entry
- Donation Receipt
- Email lists
- FAQ for phone call response
- Free Geek FAQ
- Front Desk
- Handling Corporate Donations at Receiving
- Information on how to get tech support
- Invoicing Donors
- Phone System Howto
- Printing from the Front Desk
- Processing Monetary Donations
- Receiving Calendar
- Regularly Scheduled Tour Guides
- Reimbursement for mileage
- Sick Friend Letters
- Volunteer Cashiers Policy
- How to edit and create wiki pages.
Beyond the wiki: the rest of these tasks will be taught hands on
This is also a checklist
Phones
- Phone fuctions, paging and transferring calls.
- Checking the messages:
- Front Desk mailbox
- General mailbox
- Q-west mailbox
Scheduling volunteers
- Build (explain terms such as pre-build and build workshop, self scheduling for build workshop volunteers, ect.)
- Adoption (group scheduling, one person per line, ect.)
Printing
-Printing from Deadtrees
Cashing out and counting till
- Pre-opening till count and paperwork
- Closing till count
- Searching for mistakes
- Lists public and private
- Staff
- Committee
Documentation
- Build Status Sheets
- Borrow Book
Other
It is also important to orient people with the organization and culture of Free Geek. A few ways of doing this are:
- Introduce the new intern or volunteer to everyone and explain what it is that each staff member or core volunteer does.
- Explain the unique structure of Free Geek including the role of council, the board, staff and committees.
- Communication-what is the particular norm for different groups relaying information