Template:Training Guide for Front Desk Internship

It has been suggested that this article or section be merged with Orienting Front Desk Intern. (Discuss)

Training for the front desk

This is the beginning stages of creating a training manuel for the front desk.

Checklist

This can be used as a checklist for orienting front desk interns. To check off a subject that has been covered just intitial it with four ~ in a row.

Trainers

• E-Beth's sig: Elizabeth 09:51, 7 August 2007 (PDT)

kathie Kathie 09:56, 7 August 2007 (PDT)

Wiki

• How to utilize articles under the Front Desk category.

• Answering the phone Dana 13:50, 7 August 2007 (PDT)
• Checking the checks Dana 13:50, 7 August 2007 (PDT)
• Data Entry
• Donation Receipt
• Email lists
• FAQ for phone call response
• Free Geek FAQ
• Front Desk
• Handling Corporate Donations at Receiving
• Information on how to get tech support
• Invoicing Donors
• Phone System Howto
• Printing from the Front Desk
• Processing Monetary Donations
• Receiving Calendar
• Regularly Scheduled Tour Guides
• Reimbursement for mileage
• Sick Friend Letters
• Volunteer Cashiers Policy

• How to edit and create wiki pages.

Beyond the wiki: the rest of these tasks will be taught hands on

This is also a checklist

Phones

• Phone fuctions, paging and transferring calls.
• Checking the messages:

• Front Desk mailbox.
• General mailbox.
• Q-west mailbox.

Scheduling volunteers

• Build (explain terms such as pre-build and build workshop, self scheduling for build workshop volunteers, ect.)DanaElizabeth 11:55, 7 August 2007 (PDT)
• Adoption (group scheduling, one person per line, ect.) DanaElizabeth 11:55, 7 August 2007 (PDT)

Printing

-Printing from Deadtrees.

Cashing out and counting till

• Pre-opening till count and paperwork. DanaElizabeth 12:07, 7 August 2007 (PDT)
• Closing till count.
• Searching for mistakes.

Email

• Lists public and private.
• Staff.
• Committee.

Documentation

• Build Status Sheets.
• Borrow Book.

Entering Volunteers into Database

• Builders.
• Adopters. Dana-Kathie 8/7/07

Other

It is also important to orient people with the organization and culture of Free Geek. A few ways of doing this are:

• Introduce the new intern or volunteer to everyone and explain what it is that each staff member or core volunteer does.
• Explain the unique structure of Free Geek including the role of council, the board, staff and committees.
• Communication-what is the particular norm for different groups relaying information