Difference between revisions of "Template:Training Guide for Front Desk Internship"
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Revision as of 17:40, 8 August 2007
It has been suggested that this article or section be merged with Orienting Front Desk Intern. (Discuss)
Training for the front desk
This is the beginning stages of creating a training manuel for the front desk.
Checklist
This can be used as a checklist for orienting front desk interns. To check off a subject that has been covered just intitial it with four ~ in a row.
- Trainers
- E-Beth's sig: Elizabeth 09:51, 7 August 2007 (PDT)
kathie Kathie 09:56, 7 August 2007 (PDT)
Wiki
- How to utilize articles under the Front Desk category.
- Answering the phone Dana 13:50, 7 August 2007 (PDT)
- Checking the checks Dana 13:50, 7 August 2007 (PDT)
- Data Entry Dana 16:06, 7 August 2007 (PDT)
- Donation Receipt Dana 16:08, 7 August 2007 (PDT)
- Email lists Dana 16:08, 7 August 2007 (PDT)
- FAQ for phone call response Dana 16:08, 7 August 2007 (PDT)
- Free Geek FAQ Dana 16:17, 7 August 2007 (PDT)
- Front Desk Dana 16:17, 7 August 2007 (PDT)
- Handling Corporate Donations at Receiving Dana 16:20, 7 August 2007 (PDT)
- Information on how to get tech support Dana 16:20, 7 August 2007 (PDT)
- Invoicing Donors Dana 16:20, 7 August 2007 (PDT)
- Phone System Howto Dana 16:24, 7 August 2007 (PDT)
- Printing from the Front Desk Dana 16:24, 7 August 2007 (PDT)
- Processing Monetary Donations Dana 14:34, 8 August 2007 (PDT)
- Receiving Calendar Dana 14:34, 8 August 2007 (PDT)
- Regularly Scheduled Tour Guides Dana 14:34, 8 August 2007 (PDT)
- Reimbursement for mileage Dana 14:37, 8 August 2007 (PDT)
- Sick Friend Letters Dana 14:37, 8 August 2007 (PDT)
- Volunteer Cashiers Policy Dana 14:37, 8 August 2007 (PDT)
- How to edit and create wiki pages.
Beyond the wiki: the rest of these tasks will be taught hands on
This is also a checklist
Phones
- Phone fuctions, paging and transferring calls.
- Checking the messages:DanaSelamF 15:25, 7 August 2007 (PDT)
Scheduling volunteers
Recording things in the database
- Dispersements
Printing
-Printing from Deadtrees.DanaSelamF 15:25, 7 August 2007 (PDT)NoriElizabeth 12:00, 8 August 2007 (PDT)
Cashing out and counting till
- Lists public and private.
- Staff.DanaElizabeth 14:18, 8 August 2007 (PDT)
- Committee. On the wiki at Standing Staff Committees
Documentation
Signing up Volunteers after tour
Other
It is also important to orient people with the organization and culture of Free Geek. A few ways of doing this are:
- Introduce the new intern or volunteer to everyone and explain what it is that each staff member or core volunteer does.
- Explain the unique structure of Free Geek including the role of council, the board, staff and committees.
- Communication-what is the particular norm for different groups relaying information
- Processing community service volunteers (Mult Co Court and others).
- Making reminder calls
- Room use calandar, grant application and wishlist
- Here are a few steps to take to orient new front desk interns
- E-mail, RT, Application server accounts set up- contact a ASS
- Wiki account, receiving calendar and other FD related wiki stuff-
- RT account and training
- Answering phone using FAQ-print out copy for people to take home
- Processing donations: invoicing and processing credit cards
- Phone functions, paging, transferring, checking messages
- Scheduling volunteers, explain build issues,two hr for one jobs like monitor testing and cleaning.
- Printing from Deadtrees
- Cashing Out and Counting Till
- E-mail account, donations, different e-mail addresses like Jeff and Nathan, what issues go to which committees.
- FAQ- tech support, staff schedule, the store.