Template:Training Guide for Front Desk Internship

Training for the front desk

This is the beginning stages of creating a training manuel for the front desk.

Checklist

This can be used as a checklist for orienting front desk interns. To check off a subject that has been covered just intitial it with four ~ in a row.

Trainers

• E-Beth's sig: Elizabeth 09:51, 7 August 2007 (PDT)

kathie Kathie 09:56, 7 August 2007 (PDT)

Wiki

• How to utilize articles under the Front Desk category.

• Answering the phone Dana 13:50, 7 August 2007 (PDT)
• Checking the checks Dana 13:50, 7 August 2007 (PDT)
• Data Entry Dana 16:06, 7 August 2007 (PDT)
• Donation Receipt Dana 16:08, 7 August 2007 (PDT)
• Email lists Dana 16:08, 7 August 2007 (PDT)
• FAQ for phone call response Dana 16:08, 7 August 2007 (PDT)
• Free Geek FAQ Dana 16:17, 7 August 2007 (PDT)
• Front Desk Dana 16:17, 7 August 2007 (PDT)
• Handling Corporate Donations at Receiving Dana 16:20, 7 August 2007 (PDT)
• Information on how to get tech support Dana 16:20, 7 August 2007 (PDT)
• Invoicing Donors Dana 16:20, 7 August 2007 (PDT)
• Phone System Howto Dana 16:24, 7 August 2007 (PDT)
• Printing from the Front Desk Dana 16:24, 7 August 2007 (PDT)
• Processing Monetary Donations Dana 14:34, 8 August 2007 (PDT)
• Receiving Calendar Dana 14:34, 8 August 2007 (PDT)
• Regularly Scheduled Tour Guides Dana 14:34, 8 August 2007 (PDT)
• Reimbursement for mileage Dana 14:37, 8 August 2007 (PDT)
• Sick Friend Letters Dana 14:37, 8 August 2007 (PDT)
• Volunteer Cashiers Policy Dana 14:37, 8 August 2007 (PDT)

• How to edit and create wiki pages.

Beyond the wiki: the rest of these tasks will be taught hands on

This is also a checklist

Phones

• Phone fuctions, paging and transferring calls.
• Checking the messages:DanaSelamF 15:25, 7 August 2007 (PDT)

• Front Desk mailbox.DanaSelamF 15:25, 7 August 2007 (PDT)NoriElizabeth 14:09, 9 August 2007 (PDT)
• General mailbox.DanaSelamF 15:25, 7 August 2007 (PDT)NoriElizabeth 14:09, 9 August 2007 (PDT)
• Q-west mailbox.DanaSelamF 15:25, 7 August 2007 (PDT)NoriElizabeth 14:09, 9 August 2007 (PDT)

Scheduling volunteers

• Build (explain terms such as pre-build and build workshop, self scheduling for build workshop volunteers, ect.)DanaElizabeth 11:55, 7 August 2007 (PDT)
• Adoption (group scheduling, one person per line, ect.) DanaElizabeth 11:55, 7 August 2007 (PDT)
• Receiving calendar

Recording things in the database

• Dispersements
• Volunteer Hours

(explain two hr for one hour worked jobs like monitor testing and cleaning)

• Donations

Printing

-Printing from Deadtrees.DanaSelamF 15:25, 7 August 2007 (PDT)NoriElizabeth 12:00, 8 August 2007 (PDT)

Cashing out and counting till and other tillish stuff

• Pre-opening till count and paperwork. DanaElizabeth 12:07, 7 August 2007 (PDT)
• Closing till count.DanaSelamF 15:26, 7 August 2007 (PDT)
• Searching for mistakes.DanaSelamF 15:26, 7 August 2007 (PDT)
• Credit Card machine
• IOUs and Reimbursements

Email

• Lists public and private.
• Staff.DanaElizabeth 14:18, 8 August 2007 (PDT)
• Committee. On the wiki at Standing Staff Committees

Documentation

• Build Status Sheets.DanaSelamF 15:26, 7 August 2007 (PDT)
• Borrow Book.DanaSelamF 15:26, 7 August 2007 (PDT)

Signing up Volunteers after tour

• Builders.DanaSelamF 15:27, 7 August 2007 (PDT)
• Adopters. Dana-Kathie 8/7/07DanaSelamF 15:27, 7 August 2007 (PDT)

Other

It is also important to orient people with the organization and culture of Free Geek. A few ways of doing this are:

• Introduce the new intern or volunteer to everyone and explain what it is that each staff member or core volunteer does.
• Explain the unique structure of Free Geek including the role of council, the board, staff and committees.
• Communication-what is the particular norm for different groups relaying information
• Processing community service volunteers (Mult Co Court and others).
• Making reminder calls
• Room use calendar, grant application and wishlist