Difference between revisions of "Template:Training Guide for Front Desk Internship"
Jump to navigation
Jump to search
Email
(→Other: roommuse application) |
m |
||
| Line 64: | Line 64: | ||
:*Staff.Dana[[User:Elizabeth|Elizabeth]] 14:18, 8 August 2007 (PDT) | :*Staff.Dana[[User:Elizabeth|Elizabeth]] 14:18, 8 August 2007 (PDT) | ||
:*Committee. On the wiki at [[Standing Staff Committees]] | :*Committee. On the wiki at [[Standing Staff Committees]] | ||
| + | |||
| + | ==Website Applications== | ||
| + | website extensions for applications such as www.freegeek.org/grants | ||
| + | :*/internships | ||
| + | :*/wishlist | ||
| + | :*/roomuse | ||
===Documentation=== | ===Documentation=== | ||
| Line 80: | Line 86: | ||
*Communication-what is the particular norm for different groups relaying information | *Communication-what is the particular norm for different groups relaying information | ||
* Making reminder calls | * Making reminder calls | ||
| − | * Room use calendar, | + | * Room use calendar, |
Revision as of 08:47, 14 August 2007
Training for the front desk
This is the beginning stages of creating a training manuel for the front desk.
Checklist
This can be used as a checklist for orienting front desk interns. To check off a subject that has been covered just intitial it with four ~ in a row.
- Trainers
- E-Beth's sig: Elizabeth 09:51, 7 August 2007 (PDT)
kathie Kathie 09:56, 7 August 2007 (PDT)
Wiki
- How to utilize articles under the Front Desk category.
- Answering the phone Dana NoriTheSpider
- Checking the checks Dana NoriTheSpider
- Data Entry Dana NoriTheSpider
- Donation Receipt Dana
- Email lists Dana
- FAQ for phone call response Dana
- Free Geek FAQ Dana
- Front Desk Dana
- Handling Corporate Donations at Receiving Dana
- Information on how to get tech support Dana
- Invoicing Donors Dana
- Phone System Howto Dana
- Printing from the Front Desk Dana
- Processing Monetary Donations Dana
- Receiving Calendar Dana
- Regularly Scheduled Tour Guides Dana
- Reimbursement for mileage Dana
- Sick Friend Letters Dana
- Volunteer Cashiers Policy Dana
- How to edit and create wiki pages.Dana
Beyond the wiki: the rest of these tasks will be taught hands on
This is also a checklist
Phones
- Phone fuctions, paging and transferring calls.
- Checking the messages:DanaSelamF 15:25, 7 August 2007 (PDT)
Scheduling volunteers
Recording things in the database
(explain two hr for one hour worked jobs like monitor testing and cleaning)
- Donations NoriElizabeth 18:43, 9 August 2007 (PDT) Dana
Printing
-Printing from Deadtrees.DanaSelamF 15:25, 7 August 2007 (PDT)NoriElizabeth 12:00, 8 August 2007 (PDT)
Cashing out and counting till and other tillish stuff
- Pre-opening till count and paperwork. DanaElizabeth 12:07, 7 August 2007 (PDT)
- Closing till count.NoriElizabeth 09:38, 10 August 2007 (PDT)
- Searching for mistakes.DanaSelamF 15:26, 7 August 2007 (PDT)
- Credit Card machine. DanaElizabeth 18:43, 9 August 2007 (PDT)NoriElizabeth 18:43, 9 August 2007 (PDT)
- IOUs and Reimbursements. NoriElizabeth 18:43, 9 August 2007 (PDT)
- Lists public and private.
- Staff.DanaElizabeth 14:18, 8 August 2007 (PDT)
- Committee. On the wiki at Standing Staff Committees
Website Applications
website extensions for applications such as www.freegeek.org/grants
- /internships
- /wishlist
- /roomuse
Documentation
Signing up Volunteers after tour
Other
It is also important to orient people with the organization and culture of Free Geek. A few ways of doing this are:
- Introduce the new intern or volunteer to everyone and explain what it is that each staff member or core volunteer does.
- Explain the unique structure of Free Geek including the role of council, the board, staff and committees.
- Communication-what is the particular norm for different groups relaying information
- Making reminder calls
- Room use calendar,