Difference between revisions of "Template:Training Guide for Front Desk Internship"
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:*Checking the checks [[User:Dana|Dana]] [[User:NoriTheSpider|NoriTheSpider]] | :*Checking the checks [[User:Dana|Dana]] [[User:NoriTheSpider|NoriTheSpider]] | ||
:*Data Entry [[User:Dana|Dana]] [[User:NoriTheSpider|NoriTheSpider]] | :*Data Entry [[User:Dana|Dana]] [[User:NoriTheSpider|NoriTheSpider]] | ||
| − | :*Donation Receipt [[User:Dana|Dana]] | + | :*Donation Receipt [[User:Dana|Dana][[User:NoriTheSpider|NoriTheSpider]] |
| − | :*Email lists [[User:Dana|Dana]] | + | :*Email lists [[User:Dana|Dana]] |
| − | :*FAQ for phone call response [[User:Dana|Dana]] | + | :*FAQ for phone call response [[User:Dana|Dana]][[User:NoriTheSpider|NoriTheSpider]] |
| − | :*Free Geek FAQ [[User:Dana|Dana]] | + | :*Free Geek FAQ [[User:Dana|Dana]][[User:NoriTheSpider|NoriTheSpider]] |
| − | :*Front Desk [[User:Dana|Dana]] | + | :*Front Desk [[User:Dana|Dana]][[User:NoriTheSpider|NoriTheSpider]] |
:*Handling Corporate Donations at Receiving [[User:Dana|Dana]] | :*Handling Corporate Donations at Receiving [[User:Dana|Dana]] | ||
| − | :*Information on how to get tech support [[User:Dana|Dana]] | + | :*Information on how to get tech support [[User:Dana|Dana]][[User:NoriTheSpider|NoriTheSpider]] |
:*Invoicing Donors [[User:Dana|Dana]] | :*Invoicing Donors [[User:Dana|Dana]] | ||
:*Phone System Howto [[User:Dana|Dana]] | :*Phone System Howto [[User:Dana|Dana]] | ||
| − | :*Printing from the Front Desk [[User:Dana|Dana]] | + | :*Printing from the Front Desk [[User:Dana|Dana]][[User:NoriTheSpider|NoriTheSpider]] |
| − | :*Processing Monetary Donations [[User:Dana|Dana]] | + | :*Processing Monetary Donations [[User:Dana|Dana]][[User:NoriTheSpider|NoriTheSpider]] |
| − | :*Receiving Calendar [[User:Dana|Dana]] | + | :*Receiving Calendar [[User:Dana|Dana]][[User:NoriTheSpider|NoriTheSpider]] |
| − | :*Regularly Scheduled Tour Guides [[User:Dana|Dana]] | + | :*Regularly Scheduled Tour Guides [[User:Dana|Dana]][[User:NoriTheSpider|NoriTheSpider]] |
| − | :*Reimbursement for mileage [[User:Dana|Dana]] | + | :*Reimbursement for mileage [[User:Dana|Dana]][[User:NoriTheSpider|NoriTheSpider]] |
| − | :*Sick Friend Letters [[User:Dana|Dana]] | + | :*Sick Friend Letters [[User:Dana|Dana]][[User:NoriTheSpider|NoriTheSpider]] |
| − | :*Volunteer Cashiers Policy [[User:Dana|Dana]] | + | :*Volunteer Cashiers Policy [[User:Dana|Dana]][[User:NoriTheSpider|NoriTheSpider]] |
| − | :*How to edit and create wiki pages.[[User:Dana|Dana]] | + | :*How to edit and create wiki pages.[[User:Dana|Dana]][[User:NoriTheSpider|NoriTheSpider]] |
==Beyond the wiki: the rest of these tasks will be taught hands on== | ==Beyond the wiki: the rest of these tasks will be taught hands on== | ||
Revision as of 17:23, 14 August 2007
Training for the front desk
This is the beginning stages of creating a training manuel for the front desk.
Checklist
This can be used as a checklist for orienting front desk interns. To check off a subject that has been covered just intitial it with four ~ in a row.
- Trainers
- E-Beth's sig: Elizabeth 09:51, 7 August 2007 (PDT)
kathie Kathie 09:56, 7 August 2007 (PDT)
Wiki
- How to utilize articles under the Front Desk category.
- Answering the phone Dana NoriTheSpider
- Checking the checks Dana NoriTheSpider
- Data Entry Dana NoriTheSpider
- Donation Receipt [[User:Dana|Dana]NoriTheSpider
- Email lists Dana
- FAQ for phone call response DanaNoriTheSpider
- Free Geek FAQ DanaNoriTheSpider
- Front Desk DanaNoriTheSpider
- Handling Corporate Donations at Receiving Dana
- Information on how to get tech support DanaNoriTheSpider
- Invoicing Donors Dana
- Phone System Howto Dana
- Printing from the Front Desk DanaNoriTheSpider
- Processing Monetary Donations DanaNoriTheSpider
- Receiving Calendar DanaNoriTheSpider
- Regularly Scheduled Tour Guides DanaNoriTheSpider
- Reimbursement for mileage DanaNoriTheSpider
- Sick Friend Letters DanaNoriTheSpider
- Volunteer Cashiers Policy DanaNoriTheSpider
- How to edit and create wiki pages.DanaNoriTheSpider
Beyond the wiki: the rest of these tasks will be taught hands on
This is also a checklist
Phones
- Phone fuctions, paging and transferring calls.
- Checking the messages:DanaSelamF 15:25, 7 August 2007 (PDT)
Scheduling volunteers
Recording things in the database
(explain two hr for one hour worked jobs like monitor testing and cleaning)
- Donations NoriElizabeth 18:43, 9 August 2007 (PDT) Dana
Printing
-Printing from Deadtrees.DanaSelamF 15:25, 7 August 2007 (PDT)NoriElizabeth 12:00, 8 August 2007 (PDT)
Cashing out and counting till and other tillish stuff
- Pre-opening till count and paperwork. DanaElizabeth 12:07, 7 August 2007 (PDT)
- Closing till count.NoriElizabeth 09:38, 10 August 2007 (PDT)
- Searching for mistakes.DanaSelamF 15:26, 7 August 2007 (PDT)
- Credit Card machine. DanaElizabeth 18:43, 9 August 2007 (PDT)NoriElizabeth 18:43, 9 August 2007 (PDT)
- IOUs and Reimbursements. NoriElizabeth 18:43, 9 August 2007 (PDT)
- Lists public and private.
- Staff.DanaElizabeth 14:18, 8 August 2007 (PDT)
- Committee. On the wiki at Standing Staff Committees
Website Applications
website extensions for applications such as www.freegeek.org/grants
- /internships
- /wishlist
- /roomuse
Documentation
Signing up Volunteers after tour
Other
It is also important to orient people with the organization and culture of Free Geek. A few ways of doing this are:
- Introduce the new intern or volunteer to everyone and explain what it is that each staff member or core volunteer does.
- Explain the unique structure of Free Geek including the role of council, the board, staff and committees.
- Communication-what is the particular norm for different groups relaying information
- Making reminder calls
- Room use calendar,