Template:Training Guide for Front Desk Internship

Training for the front desk

This is the beginning stages of creating a training manuel for the front desk.

Checklist

This can be used as a checklist for orienting front desk interns. To check off a subject that has been covered just intitial it with four ~ in a row.

Trainers

• E-Beth's sig: Elizabeth 09:51, 7 August 2007 (PDT)

kathie Kathie 09:56, 7 August 2007 (PDT)

Wiki

• How to utilize articles under the Front Desk category.

• Answering the phone Dana NoriTheSpider
• Checking the checks Dana NoriTheSpider
• Data Entry Dana NoriTheSpider
• Donation Receipt [[User:Dana|Dana]NoriTheSpider
• Email lists Dana
• FAQ for phone call response DanaNoriTheSpider
• Free Geek FAQ DanaNoriTheSpider
• Front Desk DanaNoriTheSpider
• Handling Corporate Donations at Receiving Dana
• Information on how to get tech support DanaNoriTheSpider
• Invoicing Donors Dana
• Phone System Howto Dana
• Printing from the Front Desk DanaNoriTheSpider
• Processing Monetary Donations DanaNoriTheSpider
• Receiving Calendar DanaNoriTheSpider
• Regularly Scheduled Tour Guides DanaNoriTheSpider
• Reimbursement for mileage DanaNoriTheSpider
• Sick Friend Letters DanaNoriTheSpider
• Volunteer Cashiers Policy DanaNoriTheSpider
• How to edit and create wiki pages.DanaNoriTheSpider

Beyond the wiki: the rest of these tasks will be taught hands on

This is also a checklist

Phones

• Phone fuctions, paging and transferring calls.
• Checking the messages:DanaSelamF 15:25, 7 August 2007 (PDT)

• Front Desk mailbox.DanaSelamF 15:25, 7 August 2007 (PDT)NoriElizabeth 14:09, 9 August 2007 (PDT)
• General mailbox.DanaSelamF 15:25, 7 August 2007 (PDT)NoriElizabeth 14:09, 9 August 2007 (PDT)
• Q-west mailbox.DanaSelamF 15:25, 7 August 2007 (PDT)NoriElizabeth 14:09, 9 August 2007 (PDT)

Scheduling volunteers

• Build (explain terms such as pre-build and build workshop, self scheduling for build workshop volunteers, ect.)DanaElizabeth 11:55, 7 August 2007 (PDT)
• Adoption (group scheduling, one person per line, ect.) DanaElizabeth 11:55, 7 August 2007 (PDT)
• Receiving calendar. Dana Liane 8/7/07 Nori knows this

Recording things in the database

• Dispersement Dana NoriElizabeth 18:43, 9 August 2007 (PDT) Dana
• Volunteer Hours. Dana NoriElizabeth 18:43, 9 August 2007 (PDT) Dana

(explain two hr for one hour worked jobs like monitor testing and cleaning)

• Donations Dana NoriElizabeth 18:43, 9 August 2007 (PDT) Dana

Printing

-Printing from Deadtrees.DanaSelamF 15:25, 7 August 2007 (PDT)NoriElizabeth 12:00, 8 August 2007 (PDT)

Cashing out and counting till and other tillish stuff

• Pre-opening till count and paperwork. DanaElizabeth 12:07, 7 August 2007 (PDT)
• Closing till count.NoriElizabeth 09:38, 10 August 2007 (PDT)
• Searching for mistakes.DanaSelamF 15:26, 7 August 2007 (PDT)
• Credit Card machine. DanaElizabeth 18:43, 9 August 2007 (PDT)NoriElizabeth 18:43, 9 August 2007 (PDT)
• IOUs and Reimbursements. NoriElizabeth 18:43, 9 August 2007 (PDT)

Email

• Lists public and private.
• Staff.DanaElizabeth 14:18, 8 August 2007 (PDT)
• Committee. On the wiki at Standing Staff Committees

Website Applications

website extensions for applications such as www.freegeek.org

• /grants. DanaElizabeth 12:36, 15 August 2007 (PDT)
• /internships. DanaElizabeth 12:58, 15 August 2007 (PDT)
• /wishlist. DanaElizabeth 12:58, 15 August 2007 (PDT)
• /roomuse. DanaElizabeth 12:58, 15 August 2007 (PDT)

Documentation

• Build Status Sheets.DanaSelamF 15:26, 7 August 2007 (PDT)
• Borrow Book.DanaSelamF 15:26, 7 August 2007 (PDT)

Signing up Volunteers after tour

• Builders.DanaSelamF 15:27, 7 August 2007 (PDT) NoriElizabeth 18:49, 9 August 2007 (PDT)
• Adopters. Dana-Kathie 8/7/07DanaSelamF 15:27, 7 August 2007 (PDT) NoriElizabeth 18:49, 9 August 2007 (PDT)
  • Processing community service volunteers (Mult Co Court and others).kathie 8/15/07

Other

It is also important to orient people with the organization and culture of Free Geek. A few ways of doing this are:

• Introduce the new intern or volunteer to everyone and explain what it is that each staff member or core volunteer does.
• Explain the unique structure of Free Geek including the role of council, the board, staff and committees.
• Communication-what is the particular norm for different groups relaying information
• Making reminder calls
• Room use calendar,