Difference between revisions of "Talk:Front Desk"
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===During the Day Tasks=== | ===During the Day Tasks=== | ||
− | * | + | |
− | * | + | * General |
+ | **clean and tidy lobby & desk (1) | ||
+ | **check bags in and out (1) | ||
+ | **notify Liane or MK when CLOSE to out of any supplies (1) | ||
+ | **process Community Service volunteers (2) | ||
+ | **process Tech Support intake(2) | ||
+ | **read your email! respond to list when you have addressed the email (2) | ||
+ | **brew coffee (2) | ||
+ | **enter new volunteers into database (2) | ||
+ | **log hours (2) | ||
*Scheduling | *Scheduling | ||
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**class reminder calls (1) | **class reminder calls (1) | ||
**answer phone with a smile on your voice throughout the day (2) | **answer phone with a smile on your voice throughout the day (2) | ||
− | **check messages on both phones (2) | + | **check messages on both phones (221 & 222) (2) |
+ | *** in the morning | ||
+ | *** throughout the day | ||
**return calls/email messages to staff (2) | **return calls/email messages to staff (2) | ||
**check schedule sheet and record cancellations (adoption, command line, monthly classes) (2) | **check schedule sheet and record cancellations (adoption, command line, monthly classes) (2) | ||
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**brochures, adoption and build packets, volunteer orientation packet, Spanish information sheet, vol. intern info sheet, class cards, group volunteering forms (2) | **brochures, adoption and build packets, volunteer orientation packet, Spanish information sheet, vol. intern info sheet, class cards, group volunteering forms (2) | ||
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*Tours | *Tours | ||
**prior to tour times, ensure tour guide is available and that front desk has coverage during the tour (2) | **prior to tour times, ensure tour guide is available and that front desk has coverage during the tour (2) | ||
**give tours (3) | **give tours (3) | ||
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===Closing Tasks=== | ===Closing Tasks=== |
Revision as of 14:25, 21 November 2009
Volunteer Desk
Opening Tasks
- print out daily checklist (1)
- prepare staff schedule sheet, color code (2)
During the Day Tasks
- General
- clean and tidy lobby & desk (1)
- check bags in and out (1)
- notify Liane or MK when CLOSE to out of any supplies (1)
- process Community Service volunteers (2)
- process Tech Support intake(2)
- read your email! respond to list when you have addressed the email (2)
- brew coffee (2)
- enter new volunteers into database (2)
- log hours (2)
- Scheduling
- classes, volunteer shifts (adoption, build, pre-build, post-build) (2)
- group volunteering, large tours, pickups, schedule off-site volunteers for classes (3)
- Phones
- class reminder calls (1)
- answer phone with a smile on your voice throughout the day (2)
- check messages on both phones (221 & 222) (2)
- in the morning
- throughout the day
- return calls/email messages to staff (2)
- check schedule sheet and record cancellations (adoption, command line, monthly classes) (2)
- Printing
- volunteer schedule for build, prebuild and adoption (legal sized) (2)
- brochures, adoption and build packets, volunteer orientation packet, Spanish information sheet, vol. intern info sheet, class cards, group volunteering forms (2)
- Tours
- prior to tour times, ensure tour guide is available and that front desk has coverage during the tour (2)
- give tours (3)
Closing Tasks
- put day's staff and volunteer schedule in the appropriate binders (1)
- recycle notes (1)
- put pens, pencils, scissors, etc., back where they belong. (1)
- bus cups, plates and place in kitchen (1)
- put left items in lost and found (1)
- return cards neatly to box (1)
- put all binders back where they belong (1)
- clean up food and dishes (1)
- empty coffee pots and clean all parts until they wipe clean with a paper towel (1)
Donor Desk
Opening Tasks
- Brew coffee (2)
- stock coffeehouse with sugar and creamer (1)
- print out daily checklist (1)
- Acquire and count cash drawer (2)
- prep desk - turn on computers (1)
During the Day Tasks
- taking donations (3)
- answering phone (2)
- check and print if needed: donor slips, credit card receipts, IOU reimbursement forms, mileage reimbursement form, other recyclers, donor FAQ brochure (2)
- check receiving donor slips, print more if needed (2)
- check and fill printers (2)
- provide information (ask everyone that walks in the door how they can be helped) (1,2,3)
- cleaning and tidying (1)
- support volunteer desk in between donors (1,2,3)
- ewaste legislation (3)
- read email! respond when you have addressed the issue (2)
- stock bathrooms with TP, soap, paper towels (2)
- stock kitchens with dish soap (2)
- stock coffeehouse with sugar and creamer if needed (1)
Closing Tasks
- erase all contribution slips and return to receiving (1)
- recycle notes (1)
- put pens, pencils, scissors, etc., back where they belong (1)
- turn off all computers (1)
- help process volunteers until 7pm and then begin counting till (3)