Difference between revisions of "Talk:Front Desk"
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| Line 51: | Line 51: | ||
==Donor Desk== | ==Donor Desk== | ||
===Opening Tasks=== | ===Opening Tasks=== | ||
| − | * | + | *stock TP & paper towels in all 4 bathrooms (1) |
*stock coffeehouse with sugar and creamer (1) | *stock coffeehouse with sugar and creamer (1) | ||
*print out daily checklist (1) | *print out daily checklist (1) | ||
| + | *prep desk | ||
| + | ** turn on computers (1) | ||
| + | ** clean & tidy desk (1) | ||
| + | *Brew coffee (2) | ||
*Acquire and count cash drawer (2) | *Acquire and count cash drawer (2) | ||
| − | |||
===During the Day Tasks=== | ===During the Day Tasks=== | ||
| − | + | *provide info with a smile (ask everyone that walks in the door how they can be helped) (1,2,3) | |
| − | |||
| − | |||
| − | |||
| − | |||
| − | *provide | ||
| − | |||
*support volunteer desk in between donors (1,2,3) | *support volunteer desk in between donors (1,2,3) | ||
| − | * | + | *clean and tidy (1) |
| + | *stock coffeehouse with sugar and creamer if needed (1) | ||
*read email! respond when you have addressed the issue (2) | *read email! respond when you have addressed the issue (2) | ||
*stock bathrooms with TP, soap, paper towels (2) | *stock bathrooms with TP, soap, paper towels (2) | ||
*stock kitchens with dish soap (2) | *stock kitchens with dish soap (2) | ||
| − | * | + | *check and print if needed: donor slips, credit card receipts, IOU reimbursement forms, mileage reimbursement form, other recyclers, donor FAQ brochure (2) |
| + | *check receiving donor slips, print more if needed (2) | ||
| + | *check and fill printers (2) | ||
| + | *answer phones (2) | ||
| + | *take donations (3) | ||
| + | *understand and answer ewaste legislation questions(3) | ||
===Closing Tasks=== | ===Closing Tasks=== | ||
| Line 77: | Line 80: | ||
*put pens, pencils, scissors, etc., back where they belong (1) | *put pens, pencils, scissors, etc., back where they belong (1) | ||
*turn off all computers (1) | *turn off all computers (1) | ||
| − | *help process volunteers until 7pm | + | *help process volunteers until 7pm (2,3) |
| + | *count till after 7pm (3) | ||
Revision as of 14:34, 21 November 2009
Volunteer Desk
Opening Tasks
- print out daily checklist (1)
- prepare staff schedule sheet, color code (2)
During the Day Tasks
- General
- clean and tidy lobby & desk (1)
- check bags in and out (1)
- notify Liane or MK when CLOSE to out of any supplies (1)
- process Community Service volunteers (2)
- process Tech Support intake(2)
- read your email! respond to list when you have addressed the email (2)
- brew coffee (2)
- enter new volunteers into database (2)
- log hours (2)
- Scheduling
- classes, volunteer shifts (adoption, build, pre-build, post-build) (2)
- group volunteering, large tours, pickups, schedule off-site volunteers for classes (3)
- Phones
- class reminder calls (1)
- answer phone with a smile on your voice throughout the day (2)
- check messages on both phones (221 & 222) (2)
- in the morning
- throughout the day
- return calls/email messages to staff (2)
- check schedule sheet and record cancellations (adoption, command line, monthly classes) (2)
- Printing
- volunteer schedule for build, prebuild and adoption (legal sized) (2)
- brochures, adoption and build packets, volunteer orientation packet, Spanish information sheet, vol. intern info sheet, class cards, group volunteering forms (2)
- Tours
- prior to tour times, ensure tour guide is available and that front desk has coverage during the tour (2)
- give tours (3)
Closing Tasks
- put day's staff and volunteer schedule in the appropriate binders (1)
- recycle notes (1)
- put pens, pencils, scissors, etc., back where they belong. (1)
- bus cups, plates and place in kitchen (1)
- put left items in lost and found (1)
- return cards neatly to box (1)
- put all binders back where they belong (1)
- clean up food and dishes (1)
- empty coffee pots and clean all parts until they wipe clean with a paper towel (1)
Donor Desk
Opening Tasks
- stock TP & paper towels in all 4 bathrooms (1)
- stock coffeehouse with sugar and creamer (1)
- print out daily checklist (1)
- prep desk
- turn on computers (1)
- clean & tidy desk (1)
- Brew coffee (2)
- Acquire and count cash drawer (2)
During the Day Tasks
- provide info with a smile (ask everyone that walks in the door how they can be helped) (1,2,3)
- support volunteer desk in between donors (1,2,3)
- clean and tidy (1)
- stock coffeehouse with sugar and creamer if needed (1)
- read email! respond when you have addressed the issue (2)
- stock bathrooms with TP, soap, paper towels (2)
- stock kitchens with dish soap (2)
- check and print if needed: donor slips, credit card receipts, IOU reimbursement forms, mileage reimbursement form, other recyclers, donor FAQ brochure (2)
- check receiving donor slips, print more if needed (2)
- check and fill printers (2)
- answer phones (2)
- take donations (3)
- understand and answer ewaste legislation questions(3)
Closing Tasks
- erase all contribution slips and return to receiving (1)
- recycle notes (1)
- put pens, pencils, scissors, etc., back where they belong (1)
- turn off all computers (1)
- help process volunteers until 7pm (2,3)
- count till after 7pm (3)