Thrift Store Policy

Approval

• Body that set the policy(s) on [lists.freegeek_meeting_Minutes Date Adopted].

General Conduct Guidelines

Please look herefor generally acceptable behavior at Free Geek, including our store.

Discount Policy

Staff/Volunteers

Free Geek offers a twenty percent (20%) discount on all purchases made in the Free Geek Thrift Store to current, paid workers and to volunteers who have logged at least three hours in the past thirty (30) days.

Volunteer hours must have been logged in the database at the time of the purchase. Discounts cannot be combined or applied retroactively.

People's Coop

A People's Food Coop members is entitled to a 20% discount when s/he presents his or her membership card.

A Better Cycle

There are 6 workers from ABC currently eligible for a 20% discount in the store. They all have been issued cards to present at the time of sale. Their names are recorded on talon at file:///usr/local/store/ABC-employees

KBOO

Historically, current kboo members received a "friend" discount. This was changed to a coupon run in their newsletter. this newsletter is now discontinued, so this discount is but a fond memory.

However, KBOO staff (engineers) are still given a discount on purchases they make in the service of KBOO.

Grant Recipients

This is a needed policy. Currently, there is a general idea that grant recipients who find something in the store that we cannot grant them (e.g. big LCD monitors, or a quantity of monitors/laptops), they may purchase them with a 20% discount.

Current procedure is for the representative of the organization to be brought over by their grant shepherd. The sale is made out to the organization, and the friend discount is manually turned on.

We've discussed better ways to handle this, but that's the way it is for now.

Return Policy

• Returns: In order to return an item, you must present your receipt at the time of return. The item must have original stickers attached, and must be returned in the same condition as originally sold. We do not offer refunds for any reason. In some circumstances, we do provide in-store credit, which is valid for a period of one year from the date of issue. We cannot provide duplicate copies of store credits; if you lose a store credit, you are out of luck.
• As-Is: Items sold "As-Is" will be labeled as such on the sales receipt. As-Is items cannot be exchanged or returned for any reason.
• 14-Day Exchange: Most items in the store are returnable for a period of 14 calendar days from the date of purchase for in-store credit.
• 30-Day Warranty on LCD Monitors: LCD monitors may be returned for a period of 30 calendar days from the date of purchase for in-store credit.
• 90-Day System Warranty: Systems are covered by our 90-Day System Warranty. Full text of our System Warranty is available on request in the Thrift Store, or online at: Dead Trees. Computers which are returned for issues which fall outside of this warranty may be subject to a 20% restocking fee. For more details, speak with a Thrift Store or Tech Support staff member or see this page: Restocking Fee.

System Warranties

There are actually a few flavors. For full details, visit System_Warranties_and_Terms

Tech Support General

• We provide Technical Support on systems for one year from the date of purchase, provided that the original Operating System (Ubuntu 8.04) (or Ubuntu 10.04) is still installed and no major changes to the hardware have been made.
• Systems purchased in the store are supported on a pay-as-you-go basis for $10 an issue. Hardware costs extra. We can only help solve your tech support issues if the original operating system that came with your machine is still installed.
• Free Geek Tech Support is available from Noon to 6 PM, Tuesday through Saturday.
• To receive tech support, be sure your computer is covered by our policy above, and do one of the following:
  • Call (503)232-9350 and press option 6. If your call is not answered (you call outside of tech support hours, or the support techs are busy) please leave a message with your name, phone number, and a short description of your problem.
  • Send an email to support@freegeek.org. Be sure to include contact information and a short description of the problems you’re experiencing.
  • Stop in! We’d be happy to help you in person during Tech Support's open hours. You can also drop off your system at the Front Desk during Free Geek's open hours (Tuesday through Saturday, 11-7), provided that it is covered by our tech support policy above.
• More information can be found on the Tech Support Policy here.

Holds Policy

Sorry, but no. We don't take partial payment for anything. We take cash, and Mastercard and Visa with a $5 minimum. We do not accept checks. In general we do not make exceptions to this rule. In some extreme cases an individual staff member or volunteer may decide to set something aside while a customer runs to get cash from the bank. In this case, the item will be placed in the designated area for holds, with a note regarding who will be coming back for it and when. If the customer does not return for the item within the time frame they originally noted (e.g. one hour) it will be placed back on the shelf for sale.

Stream Fishing

Free Geek allows limited stream fishing when it supports greater reuse of donated materials. Different departments/areas are free to set their own policies for what/how items are to be sold, if at all. If paid staff authorizes an item "from the back" to be sold, he or she may only do so by bringing the item to the Thrift Store with a Stream-Fishing Form (available at the Donor Desk), complete with staff signature, the name of the purchaser, date and time, and proposed length of time the item should be put on hold. Items may not be available for immediate purchase and Store staff may impose alternate arrangements for storage or pickup. Volunteers forfeit their 20% discount when they stream fish and all items will be priced by Store staff.

Paid staff will direct the purchaser to enter the store through the front door to purchase the item(s). No person may fill a stream-fishing form for an item that he/she intends to purchase. Final sale prices and terms must be approved by a manager or supervisor.

Notes

• Check out this page for some history on wording.