Difference between revisions of "Tech Support Howto"
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| Line 1: | Line 1: | ||
| − | * Get the person's name and adopter number if possible. | + | *Get the person's name and adopter number if possible. |
| − | * Get a call-back number. | + | *Get a call-back number. |
*Troubleshoot | *Troubleshoot | ||
| − | * | + | *Fix the problem? |
| + | *Record everything in [[RT]] | ||
== Common Problems == | == Common Problems == | ||
*'''[[Lost Root Password]]''' - | *'''[[Lost Root Password]]''' - | ||
Revision as of 20:59, 21 April 2005
- Get the person's name and adopter number if possible.
- Get a call-back number.
- Troubleshoot
- Fix the problem?
- Record everything in RT