Difference between revisions of "Tech support backup services"
| Line 3: | Line 3: | ||
==About backup services== | ==About backup services== | ||
| − | Freegeek tech support is working on being able to offer basic data backup/transfer services for both volunteers and | + | Freegeek tech support is working on being able to offer basic data backup/transfer services for both volunteers and donors. This would allow for donors and volunteers receiving new computers to have data taken from there old systems and transfered to an external hard drive or other data storage medium. |
==How it works== | ==How it works== | ||
| − | Whenever a volunteer or | + | Whenever a volunteer or donor has an old computer with files they would like transfered, tech support will perform the service for a fee, based on the amount of data being transfered. Tech support will only offer this service for hard drives in working order (ie: we can mount the drive). Tech support will transfer user data and import Firefox bookmarks. The old hard drive will be erased or destroyed. |
==Storage== | ==Storage== | ||
| − | We can store files on any media the user provides. The person requesting the service will be required to provide a backup | + | We can store files on any media the user provides. The person requesting the service will be required to provide a backup medium for storage (DVD-R, external hard drive...etc.). Possibly offer to send it to online storage (Like dropbox, Ubuntu One etc.) |
==What to do== | ==What to do== | ||
| − | Once the machine has been taken to tech support, a tech will remove the hard drive and | + | Once the machine has been taken to tech support, a tech will remove the hard drive and mount it TSData to transfer the data from one medium to the other. The tech should transfer "C:\Documents & Settings" On windows xp machines, C:\Users on vista and windows 7. and /home on Linux & other Unixes. On machines running older versions of windows 9x just copy the entire C:\ drive. |
==How much will it cost== | ==How much will it cost== | ||
| − | + | Current pricing is : | |
| + | *$10 + | ||
| + | *$3 for the first DVD | ||
| + | *$2 per DVD for DVD's 2-5 | ||
| + | *$1 per DVD thereafter | ||
==How long== | ==How long== | ||
| − | + | ||
| + | Data transfer requests go into the que, which generally allows 1-2 day service depending on the current load. | ||
==What it's not== | ==What it's not== | ||
| − | FreeGeek does not (and probably will not ever) offer data recovery services. If we can not mount a hard drive, we will not be able to transfer any data. (the only exception is if a simple fsck is what it needs to be mounted). We also wont transfer data from CD-ROM, Floppy, VHS, BetaMax, or any other | + | FreeGeek does not (and probably will not ever) offer data recovery services. If we can not mount a hard drive, we will not be able to transfer any data. (the only exception is if a simple fsck is what it needs to be mounted). We also wont transfer data from CD-ROM, Floppy, VHS, BetaMax, or any other formats people come in with. |
[[Category:Tech support]] | [[Category:Tech support]] | ||
[[Category: Proposals]] | [[Category: Proposals]] | ||
Revision as of 11:39, 13 October 2011
This page or section appears to be out of date or otherwise inaccurate.
Please edit as seems necessary, removing the {{cleanup}} tag when you are through.
About backup services
Freegeek tech support is working on being able to offer basic data backup/transfer services for both volunteers and donors. This would allow for donors and volunteers receiving new computers to have data taken from there old systems and transfered to an external hard drive or other data storage medium.
How it works
Whenever a volunteer or donor has an old computer with files they would like transfered, tech support will perform the service for a fee, based on the amount of data being transfered. Tech support will only offer this service for hard drives in working order (ie: we can mount the drive). Tech support will transfer user data and import Firefox bookmarks. The old hard drive will be erased or destroyed.
Storage
We can store files on any media the user provides. The person requesting the service will be required to provide a backup medium for storage (DVD-R, external hard drive...etc.). Possibly offer to send it to online storage (Like dropbox, Ubuntu One etc.)
What to do
Once the machine has been taken to tech support, a tech will remove the hard drive and mount it TSData to transfer the data from one medium to the other. The tech should transfer "C:\Documents & Settings" On windows xp machines, C:\Users on vista and windows 7. and /home on Linux & other Unixes. On machines running older versions of windows 9x just copy the entire C:\ drive.
How much will it cost
Current pricing is :
- $10 +
- $3 for the first DVD
- $2 per DVD for DVD's 2-5
- $1 per DVD thereafter
How long
Data transfer requests go into the que, which generally allows 1-2 day service depending on the current load.
What it's not
FreeGeek does not (and probably will not ever) offer data recovery services. If we can not mount a hard drive, we will not be able to transfer any data. (the only exception is if a simple fsck is what it needs to be mounted). We also wont transfer data from CD-ROM, Floppy, VHS, BetaMax, or any other formats people come in with.