Difference between revisions of "Working Without a Password"
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(Created page with "You should not need a customer's username and password to do most of the work in Tech Support. #start the computer booting up, and hold down the right shift key. #After a few (or…") |
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'''N.B. You should not use this to reset a user's password, unless absolutely necessary and never for routine work. The rootshell gives you all the privileges you need. If you need to test something in an ordinary users environment create a new user then delete it when you have finished.''' | '''N.B. You should not use this to reset a user's password, unless absolutely necessary and never for routine work. The rootshell gives you all the privileges you need. If you need to test something in an ordinary users environment create a new user then delete it when you have finished.''' | ||
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Revision as of 13:23, 6 March 2012
You should not need a customer's username and password to do most of the work in Tech Support.
- start the computer booting up, and hold down the right shift key.
- After a few (or 10 or 20) seconds you will see the grub menu, which is characterized by a lines that will say ...kernel 2.6...
- Hit the down arrow once to get to a line that ends with recovery mode and press enter.
- This will bring up a menu with many options. The two that you're looking for are netroot and root. Netroot will set up networking on the machine, and then drop you to a root shell. root will just drop you to a root shell without any further setup.
- Type startx and you will be logged into a desktop environment.
N.B. You should not use this to reset a user's password, unless absolutely necessary and never for routine work. The rootshell gives you all the privileges you need. If you need to test something in an ordinary users environment create a new user then delete it when you have finished.